Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“Excellent customer service. After explaining my problem, the agent offered a replacement quickly.”

Posted 2 years ago

Dear Peter, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had an excellent customer service encounter with our team. At Snow Joe + Sun Joe Customer Care, we strive to provide the best support possible, and it's wonderful to know that we were able to assist you promptly and efficiently. Your satisfaction is our priority, and we are committed to ensuring that our customers receive the assistance they need with ease. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help and ensure that you have a seamless experience with our products and services. Once again, thank you for your kind feedback. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great service”

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Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our service. Providing great customer service is at the heart of what we do, and we are thrilled to know that we met your expectations. At Snow Joe + Sun Joe, we strive to ensure that every interaction with our customers is pleasant and efficient. Your satisfaction is our ultimate goal, and we're glad to have been of assistance to you. If you have any further questions, concerns, or need assistance in the future, please don't hesitate to reach out to us. We are always here to help and provide support to ensure that you have the best experience with our products. Thank you again for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service!”

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Posted 2 years ago

Dear Donna, Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you had an excellent customer service experience with us. At Snow Joe + Sun Joe, providing top-notch service to our valued customers is our utmost priority. We're glad to know that our team was able to meet your expectations and assist you promptly and efficiently. If you ever have any questions, concerns, or need further assistance, please don't hesitate to reach out. We are always here to help and ensure that you have a positive experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is important to us, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The agent was very helpful!”

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Posted 2 years ago

Dear Valued Customer, Thank you for sharing your feedback with us. We're thrilled to hear that our agent was able to assist you effectively. Providing helpful and efficient customer service is one of our top priorities, and we're glad that we could meet your expectations. At Snow Joe + Sun Joe, we take pride in our dedicated team of customer care representatives who are always ready to provide support and assistance whenever needed. Your satisfaction is paramount to us, and we're pleased to know that you had a positive experience with our service. If you have any more questions or require further assistance, please feel free to reach out to us at any time. We are here to ensure that your experience with our products is enjoyable and hassle-free. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're delighted to hear that our team was able to assist you in a helpful manner. At Snow Joe + Sun Joe, we strive to provide top-notch customer service, and it's always rewarding to know that our efforts have made a positive impact on our valued customers like yourself. If you ever have any further questions or need assistance with our products, please don't hesitate to reach out. We're here to ensure that you have a smooth and enjoyable experience with our brand. Once again, we sincerely appreciate your feedback and thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Kind and efficient, wonderful experience!!”

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Posted 2 years ago

Dear Lisa, Thank you for your kind feedback! We are thrilled to hear that you had a wonderful experience with our customer service. We strive to provide the best support to our valued customers, and it's heartwarming to know that our efforts have made a positive impact on you. We believe that being kind and efficient in assisting our customers is essential, and we are glad that you found our service to be just that. Your satisfaction is our ultimate goal, and we are delighted to have been of assistance to you. If you ever have any more questions or need further assistance, please don't hesitate to get in touch with us. We are here to help and ensure that you have a seamless experience with our products. Thank you for choosing Snow Joe + Sun Joe. Your support means the world to us, and we are honored to have you as our customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I chatted about my hose springing a leak. Cherry asked a few questions and then had a new hose sent out. It was an easy process and all was resolved in one chat and quickly.”

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Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us about the issue with your hose. We apologize for the inconvenience you experienced, but we're thrilled to hear that Cherry was able to assist you promptly and resolve the problem in just one chat. At Snow Joe + Sun Joe, we strive to provide efficient and effective customer service to ensure our customers' satisfaction. We're glad that she could address your concerns and arrange for a replacement hose to be sent out swiftly. If you encounter any further issues or have any questions in the future, please don't hesitate to contact us again. We're always here to help and ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. We hope your new hose meets all your expectations and serves you well. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Easy transaction.”

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Posted 2 years ago

Dear Valued Customer, Thank you for your message! We're glad to hear that your transaction with us was smooth and hassle-free. Providing an easy and convenient shopping experience is one of our top priorities at Snow Joe + Sun Joe. If you have any questions or need assistance with anything in the future, please don't hesitate to contact us. We're always here to help and ensure that you have a positive experience with our products and services. We sincerely appreciate your support and hope to have the opportunity to serve you again in the future. Should you need anything, feel free to reach out to our dedicated customer care team. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was told to send my defective flashlight back and hang on to the battery and a replacement will be sent. I used the UPS label you provided, as directed. I sent it back. It was delivered to you on 7/5/2023 and I haven't heard a word or gotten a new flashlight. The really annoying thing is being left to leave this review and probably 10 other review requests on the BBB site yet no one has responded to any of my tickets but they pretend they have helped me and send me the request for review. So far 4 different agents claiming to have helped me send this and not a single one of them has even communicated with me. So I like the products & the convenience of interchanging batteries amongst tools but without customer service nothing else matters.”

Helpful Report

Posted 2 years ago

Dear Leighlon, We apologize for the inconvenience and frustration you have experienced regarding your defective flashlight and the lack of communication from our customer service team. This is certainly not the level of service we strive to provide, and we understand your disappointment. Upon receiving your message, we immediately investigated the matter, and we sincerely apologize for the oversight on our part. It seems that there was a breakdown in our internal communication, which resulted in your case not being properly addressed. Rest assured, our team will provide you with an update as soon as possible to resolve the issue. We understand that you have been frustrated by the lack of communication and we apologize for not keeping you informed during this process. We are actively working on improving our customer service procedures to ensure that such issues do not recur in the future. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience this situation has caused. We value your trust in our products and our brand, and we want to assure you that we are committed to providing the best customer service experience possible. If you encounter any further issues or have any other concerns, please do not hesitate to reach out to us directly. Our team is here to assist you and ensure that your experience with our products and services is a positive one. Once again, we sincerely apologize for the inconvenience, and we appreciate your understanding and patience. Thank you for bringing this matter to our attention, as it helps us to continually improve our processes and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Speedy and excellent support. Thank you”

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Posted 2 years ago

Dear Valued Customer, Thank you for your message! We are delighted to hear that you had a speedy and excellent support experience with our team. We strive to provide efficient and top-notch support to all our valued customers. Your satisfaction is our priority, and we are thrilled that we could meet your expectations. Once again, thank you for choosing Snow Joe + Sun Joe. If you ever need further assistance or have any questions, please don't hesitate to contact us. We truly appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“customer service was easy to work with and was a big help”

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Posted 2 years ago

Dear Barbara, Thank you for reaching out to us and sharing your positive experience with our customer service team. We are thrilled to hear that your interaction with us was smooth and that we were able to assist you effectively. At Snow Joe + Sun Joe, providing excellent service and support to our customers is always our top priority. We are delighted that we could be of help and make your experience a pleasant one. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. We are here to ensure that you have a great experience with our products and services. Once again, thank you for your kind words and for choosing Snow Joe + Sun Joe. We truly appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had an issue with my second electric cultivator/tiller, model TJ600E. Last year, my first tiller was replaced under warranty after one use. This summer, the replacement tiller stopped working after one use. I'll be interested to see how next year goes with the third tiller. It is hard not to be skeptical about the reliability of this product. However, in each case, customer service was prompt and responsive to my needs and quickly issued instructions and free return shipping label to receive a replacement tiller. The company certainly stands behind its warranty.”

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Posted 2 years ago

Dear Wayne, Thank you for taking the time to share your experience with us regarding your electric cultivator-tiller. We sincerely apologize for the inconvenience you've faced with the tiller's reliability, and we understand your concern about the product's performance. It's disheartening to hear that you encountered issues with those tillers. Please rest assured that we take product quality and customer satisfaction very seriously, and we have already shared your feedback with our product development team. Our goal is to continually improve our products based on valuable feedback from customers like you. We're pleased to hear that our customer service team was prompt and responsive in addressing your concerns and providing replacements under warranty. We are committed to standing behind our warranty and ensuring that our customers have a positive experience when dealing with any product issues. We sincerely hope that the new tiller provides reliable and satisfactory performance. We have taken note of your situation, and if any issues arise with the replacement tiller, please don't hesitate to reach out to our customer service team immediately. Once again, we apologize for any inconvenience these issues have caused, and we truly appreciate your understanding and patience. If you have any further questions or concerns, or if there's anything else we can do to improve your experience, please feel free to let us know. Thank you for choosing Snow Joe + Sun Joe, and we look forward to providing you with excellent service and reliable products in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Received my pressure washer and discovered a pinhole in the hose on its first use. Called and was treated with understanding and compassion. Mailed a new hose and I have used it and it is perfect.”

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Posted 2 years ago

Dear Mandy, Thank you for sharing your feedback with us. We apologize for the issue you encountered with the hose on your pressure washer, but we're glad to hear that our customer service team was able to assist you promptly and provide a solution. Ensuring customer satisfaction is our priority, and we appreciate your understanding and compassion during the process. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I did not receive my warranty items because my directions were not followed. I spoke with customer service and she said because I already sent the items back the warranty parts would be sent right out. I have not received them, nor Have I received a tracking number to find out if there is a problem with delivery.”

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Posted 2 years ago

Dear Linda, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the delay in receiving your warranty items. We understand how important it is to have your issue promptly addressed and resolved. We regret that there was a miscommunication that resulted in the delay in sending out your warranty parts. Our customer service representative should have followed the necessary steps to ensure your warranty items were shipped without any delay. Rest assured, we have taken immediate action to rectify the situation. Our team has released the warranty replacement and it should be shipped out within 3 to 5 business days. We deeply value our customers' satisfaction and trust, and we are committed to providing top-notch service. We apologize for any frustration this may have caused you. If there are any further concerns or if you have not received your warranty items within the next few days, please do not hesitate to contact us directly. We will prioritize your case and ensure that it is resolved to your satisfaction. Once again, we apologize for the inconvenience and assure you that we are working diligently to make things right. Thank you for your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had an issue with a new garden hose, and the customer service rep took care of getting a replacement shipped out to me very quickly. Very happy with the service,”

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Posted 2 years ago

Dear Dianne, Thank you for sharing your positive feedback with us. We're glad to hear that our customer service representative was able to assist you promptly and resolve the issue with your garden hose. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers are satisfied with their experience. It's great to know that you are happy with the service you received. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We are here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I ran a Customer Support group years ago, and when I hired people I told them I cou;d teach them the technical as[ects, but could not teach them to care. If they didn't care about the customer, this was the wrong field for the. I am happy to say, that Romel is someone I would have hired in a flash. Professional, competent, pleasant and "let's get the job done" attitude. Thank you for all the help.”

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Posted 2 years ago

Dear Gary, Thank you for your kind words and for sharing your experience with us. We greatly appreciate your feedback and are thrilled to hear that Romel provided you with exceptional customer service. At Snow Joe + Sun Joe, we believe that caring for our customers is of utmost importance. We strive to hire team members who not only possess technical knowledge but also genuinely care about our customers' needs. We're glad to hear that Romel demonstrated professionalism, competence, and a positive attitude in assisting you. We will be sure to pass along your appreciation to Romel and acknowledge his dedication to providing outstanding support. It's feedback like yours that motivates us to continue delivering excellent service to all our customers. If you have any further questions or require any additional assistance, please feel free to reach out. We are always here to help you. Thank you again for your kind words and for choosing Snow Joe + Sun Joe. We look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I recently purchased a Sun Joe 2080 pressure washer and shortly after putting it together and connecting it to the water hose, the o-ring/gasket inside the hose attached to the wand, started leaking badly. I disconnected the hose and found that the gasket was broken apart. I called the company to get a replacement however, they stated that it was a common problem and they will be sending out a replacement piece or I could buy the gasket myself if I didn't want to wait. If it's a common problem, then why don't you have extra gaskets or send an extra one in the package? It's causing an inconvenience to have to wait for such a small piece or to have to spend time trying to find the part to fix YOUR machine.”

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Posted 2 years ago

Dear Michael, Thank you for bringing this matter to our attention, and we apologize for the inconvenience you experienced with the O-ring on your pressure washer. Your feedback is important to us, and we appreciate your candid remarks about your recent purchase. We're truly sorry that you encountered this issue, and we understand your frustration with having to wait for the replacement part or find it elsewhere. We strive to provide reliable and hassle-free products to our customers, and it's disappointing to hear that this particular component has caused problems for some users. Rest assured that we take customer feedback seriously, and we will address this matter with our product team to see how we can improve the packaging and the availability of spare parts in the future. Your comments will help us make the necessary adjustments to prevent similar inconveniences for our valued customers moving forward. Once again, we apologize for the inconvenience you experienced, and we thank you for bringing this to our attention. If you have any further questions or concerns, or if there's anything else we can do to assist you, please don't hesitate to reach out to us. We appreciate your understanding and patience, and we remain committed to providing top-notch service to our customers. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Marvin is my contractor he does a great job i am very please.”

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Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback about Marvin. We're thrilled to hear that you are pleased with the service provided by him. At Snow Joe + Sun Joe Customer Care, we take great pride in having a dedicated and capable team, and Marvin is a valuable member of that team. Our goal is to ensure that our customers have a seamless and satisfactory experience with our products and services, and it's wonderful to know that he has met your expectations. If you have any more questions or need any further assistance, please don't hesitate to reach out. We are always here to help and ensure that you have a great experience with our products. Once again, thank you for your kind words and for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Representative did a great job!”

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Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us, and we are delighted to hear that our representative did a great job assisting you! Providing excellent service to our valued customers is our top priority, and we are thrilled that we could meet your expectations. At Snow Joe + Sun Joe Customer Care, we strive to ensure that every interaction with our customers is efficient, helpful, and satisfactory. Your feedback is greatly appreciated, as it motivates us to continue delivering top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We are here to help and ensure that you have the best experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The agent that helped me was very polite, kind and helpful.”

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Posted 2 years ago

Dear Lori, Thank you for taking the time to share your experience with us. We are thrilled to hear that our customer service agent provided you with polite, kind, and helpful assistance. At Snow Joe + Sun Joe, we prioritize providing top-notch customer service to all our valued customers, and we are delighted that our agent was able to meet your expectations. Your satisfaction is of utmost importance to us, and we always strive to ensure that every interaction with our team is positive and helpful. If you have any further questions or need assistance with anything else, please do not hesitate to reach out to us. We are here to help and ensure that you have a seamless and pleasant experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews