Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“Every time I contact you I receive different information. I am owed a replacement mower or a refund for my mower. I was told to provide you with an order number and I did. Then I was told to provide you with invoice and phone call and I did. I do not want a credit. I want a refund like I was told in a few conversations. This back and forth has been going on for too long. You are not providing me with customer service at all. I am owed $182.88 so please give me my refund for the defective lawnmower. Thank you. Marjorie Graham”

Helpful Report

Posted 2 years ago

Dear Marjorie, We apologize for the frustration and inconvenience you've experienced with resolving the issue related to your lawnmower. We understand how important it is to have a smooth and straightforward resolution process, and we are truly sorry that you've had to go through multiple conversations to seek a resolution. Please know that we value your satisfaction as our customer, and we want to make things right for you. To ensure that your concern is addressed promptly and accurately, we have escalated your case to one of our supervisors. They will be in touch with you directly to discuss the details and work towards providing you with the appropriate solution, whether it's a replacement mower or a refund, as per your preference. Rest assured that we are taking this matter seriously, and our team is committed to resolving it as efficiently as possible. We appreciate your understanding and patience throughout this process. If you have any other questions or concerns in the meantime, please don't hesitate to reach out to our customer care team. We are here to assist you and ensure that your needs are met. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Faulty product.”

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Posted 2 years ago

Dear Dean, We apologize for the inconvenience you experienced with our product. We are committed to providing high-quality items, and we regret that the one you received did not meet your expectations. We have identified an alternative solution that might work for you. The high-pressure hose we sent can be used as a substitute for your pressure washer. It offers comparable performance and functionality, ensuring you can still tackle your cleaning tasks effectively. Kindly check your email for the latest information we have sent. We understand your frustration, and we are here to assist you in any way we can. If you have any further questions or concerns, please don't hesitate to contact our customer care team. We want to make sure you are fully satisfied with your purchase and provide you with the support you need. Once again, we apologize for the inconvenience and hope that our alternative solution proves helpful in resolving the issue. Thank you for bringing this matter to our attention, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I am pleased and satisfied with the replacement hoses under warranty. Thanks.”

Helpful Report

Posted 2 years ago

Dear Carol, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are pleased and satisfied with the replacement hoses provided under warranty. At Snow Joe + Sun Joe Customer Care, we value our customers and aim to ensure their satisfaction with our products and support. We're delighted that our warranty service met your expectations and resolved the issue with the hoses effectively. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products remains positive. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Tool care of all my needs.”

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Posted 2 years ago

Dear Rob, Thank you for your feedback. We are delighted to hear that our tool took care of all your needs. At Snow Joe + Sun Joe Customer Care, our mission is to provide high-quality tools that meet our customers' needs and exceed their expectations. It's fantastic to know that the tool you purchased from us has served you well and fulfilled its intended purpose. If you have any other questions or require further assistance in the future, please don't hesitate to reach out to us. We're here to ensure that your experience with our products and support remains exceptional. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your satisfaction and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service was extremely helpful, solved my issue and even went above and beyond to make me happy! Thank you!!!”

Helpful Report

Posted 2 years ago

Dear Heather, Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with our customer service team and that we were able to assist you effectively. At Snow Joe + Sun Joe Customer Care, we take great pride in providing exceptional service and ensuring our customers' satisfaction. It's heartwarming to know that our team went above and beyond to resolve your issue and make you happy. Going that extra mile for our valued customers is what we strive for, and your appreciation means the world to us. If you ever need further assistance or have any other questions in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products and support is nothing short of outstanding. Once again, thank you for choosing Snow Joe + Sun Joe. Your happiness is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The agent Christian was very professional and friendly. He paid attention to my comments and resolved the issue very quickly and cordially. Very good customer support.”

Helpful Report

Posted 2 years ago

Dear Christine, Thank you for your wonderful review! We are thrilled to hear about your positive experience with our customer support agent, Christian. At Snow Joe + Sun Joe Customer Care, we strive to provide exceptional service, and we're delighted that he exemplified our commitment to professionalism and friendliness. Your satisfaction is important to us, and we're pleased to know that he paid attention to your comments and swiftly resolved the issue in a cordial manner. We'll be sure to pass along your kind words to Christian and recognize him for his outstanding service. Feedback like yours motivates us to continue delivering the best support to all our customers. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products and support remains top-notch. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service were amazing to deal with, replaced a defective part with a complete new Snow bomb”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with us! We are thrilled to hear that you had an amazing experience with our customer service team. At Snow Joe + Sun Joe Customer Care, our top priority is ensuring our customers' satisfaction and providing excellent service. We're glad to know that we were able to assist you promptly and replace the defective part with a completely new unit. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your experience with our products and support remains exceptional. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our motivation, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Fast response and service”

Helpful Report

Posted 2 years ago

Dear Anthony, Thank you for your review! We're delighted to hear that you had a positive experience with our customer care team. At Snow Joe + Sun Joe, we value the importance of providing fast and efficient service to our customers. Your time is valuable, and we strive to address any inquiries or concerns as promptly as possible. If you have any other questions or need further assistance, please feel free to reach out to us. We're here to help and ensure your satisfaction with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Had to reply numerous times by email to send information that had been sent already. The wait time for replacement is a little long, and I have not received replacement at this time, but have emails stating it is being shipped”

Helpful Report

Posted 2 years ago

Dear Phillip, Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced with the replacement process. Your feedback is valuable to us, and we are committed to addressing these issues promptly. Upon investigating the matter, we found that there was a delay in initiating the return process for the defective sprayer, which led to the extended wait time for the replacement. We kindly ask you to use the prepaid return label to return the defective unit for warranty replacement. Please check the email confirmation we sent for further information. Once the return tracking is scanned and verified, the warranty replacement will be automatically released for shipment. Rest assured, we are closely monitoring the situation to ensure that your replacement is processed as swiftly as possible. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you throughout the process and ensure that you receive your replacement in a timely manner. Once again, we apologize for the delay and any inconvenience it has caused. We appreciate your patience and understanding and remain committed to providing the best service possible to all our customers. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service, friendly, polite and helpful.”

Helpful Report

Posted 2 years ago

Dear Bill, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience with our customer service team. At Snow Joe + Sun Joe Customer Care, we strive to provide the best service possible to our valued customers like you. Your kind words about our team being friendly, polite, and helpful mean a lot to us. We believe that a positive and supportive customer service experience is essential in building strong relationships with our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and support remains top-notch. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was very happy with the results of my issue.”

Helpful Report

Posted 2 years ago

Dear Debra, Thank you for sharing your feedback with us. We are delighted to hear that you were very happy with the results of the issue you experienced. At Snow Joe + Sun Joe Customer Care, our top priority is customer satisfaction, and we are committed to providing the best possible solutions to any concerns or problems our customers may encounter. It's wonderful to know that we were able to meet your expectations and resolve the matter to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and support remains exceptional. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Understood my issue and quickly had the problem corrected. One of the best customer service departments I've worked with”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind feedback and for taking the time to share your experience with our customer service department. We are delighted to hear that we were able to address your issue promptly and to your satisfaction. At Snow Joe + Sun Joe Customer Care, our primary goal is to provide exceptional service and ensure that our valued customers, like you, have a positive experience with our products and support. It's wonderful to know that our team understood your concern and quickly corrected the problem. Your praise for our customer service department as one of the best you've worked with means a lot to us. We constantly strive to improve and provide the highest level of assistance to all our customers. If you ever encounter any further issues or have any questions in the future, please don't hesitate to reach out to us. We're here to assist you in any way we can. Once again, thank you for choosing Snow Joe + Sun Joe. Your satisfaction is our top priority, and we are committed to delivering the best service possible to meet your needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Representative was upbeat and friendly. Good experience”

Helpful Report

Posted 2 years ago

Dear Lynn, Thank you for sharing your positive experience with us! We're delighted to hear that our representative left a great impression on you with their upbeat and friendly demeanor. At Snow Joe + Sun Joe Customer Care, we prioritize providing excellent service, and we're thrilled that our representative made your interaction a positive one. We believe that a friendly and helpful attitude goes a long way in ensuring our customers feel valued and supported. Your feedback encourages us to continue maintaining the highest standards in customer service. We take pride in our team's dedication to making every customer experience a pleasant and memorable one. Once again, thank you for choosing Snow Joe + Sun Joe Customer Care. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We truly appreciate your kind words and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer support was great! They were able to assist me in resetting the machine.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer support team! We are thrilled to hear that you had a great interaction with us and that we were able to assist you in resetting your machine effectively. At Snow Joe + Sun Joe Customer Care, our mission is to provide exceptional service to our valued customers like you. We understand that technical issues can be frustrating, and we always strive to make the support process as smooth and helpful as possible. Your kind words regarding our customer support team's efforts are truly appreciated. We take pride in our knowledgeable and friendly representatives who are dedicated to resolving any concerns our customers may have. If you ever need further assistance or have any other questions in the future, please don't hesitate to reach out to us. We'll be more than happy to assist you. Once again, thank you for your positive feedback. It motivates us to continue delivering the best possible support to all our customers. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Faulty hose replaced immediately with no hassle.”

Helpful Report

Posted 2 years ago

Dear Steve, Thank you for taking the time to share your feedback with us! We're delighted to hear that we were able to swiftly replace your faulty hose without any hassles. At Snow Joe + Sun Joe, providing excellent customer service and ensuring our customers' satisfaction is our top priority. We're pleased that our team could quickly address the issue and provide you with a prompt solution. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Always ask about other options.. I inquired about an ongoing warranty issue from 2 months earlier that wasn’t in stock only to find it it wasn’t still in stock and I needed to wait longer. I then asked what my options were cuz after 2 months how much longer should I have to wait but we can replace it with another type of tank. Where was this option when I first inquired 2 months earlier?? All in all the replaced optional part came very quickly and works awesome. Definitely I would buy their products again. Now knowing how to deal with any warranty issues (if any) I feel even more confident in their products. It took a little longer than expected to resolve but good job guys in the end. Note this was just a soap dispenser for my power washer so nothing really important to the operation of the machine.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your feedback regarding your recent experience with our customer service team. We sincerely apologize for any inconvenience you may have experienced during the warranty issue with your soap dispenser for the power washer. We understand that waiting for the replacement part for two months can be frustrating, and we are sorry for the delay in resolving the matter. We acknowledge that there was a communication lapse in offering alternative options earlier, and we apologize for any confusion caused. Rest assured that we are continuously working to improve our processes and communication to provide better service to our valued customers. We are glad to know that the replacement part eventually arrived promptly and is working well with your power washer. Your satisfaction with our products is essential to us, and we are delighted that you are pleased with the performance. If you encounter any future issues or have any further questions, please don't hesitate to get in touch with us. Our team is here to assist you promptly and efficiently. Thank you for your understanding and for being a valued customer. We truly appreciate your support and hope to serve you even better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service is excellent! Very helpful, friendly, and quick!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you so much for your kind words and for taking the time to share your positive experience with our customer service team! We truly appreciate your feedback and are thrilled to hear that we could assist you effectively. At Snow Joe + Sun Joe, providing excellent customer service is a priority for us, and we are delighted to know that you found our team helpful, friendly, and quick in addressing your needs. We strive to make sure every customer has a smooth and enjoyable experience when interacting with our team. Once again, thank you for choosing Snow Joe + Sun Joe. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Answered quickly, collected the information needed, and sent my replacement item.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your experience with us. We're thrilled to hear that our customer service team was able to assist you promptly and efficiently in resolving the issue with your item. At Snow Joe + Sun Joe, we strive to provide quick and effective solutions to our customers' concerns. Your satisfaction is of utmost importance to us, and we are delighted to know that you received the level of service we aim to deliver. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We're here to help and ensure that you have a positive experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service”

Helpful Report

Posted 2 years ago

Dear Marcelo, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent experience with our customer service. At Snow Joe + Sun Joe, we take great pride in providing top-notch customer support and ensuring that our customers' needs are met promptly and efficiently. Your satisfaction is our ultimate goal, and it's rewarding to know that we've succeeded in delivering the level of service you deserve. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and are committed to ensuring your continued satisfaction with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“When my hose broke they quickly homered the warranty and replaced it. Great customer service!”

Helpful Report

Posted 2 years ago

Dear Sarah, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our team was able to swiftly address your hose issue and provide you with a replacement under warranty. We take great pride in our commitment to excellent customer service, and we are delighted to know that our efforts have made a difference in your satisfaction. Resolving our customers' concerns and ensuring they are happy with our products is always our top priority. Your kind words serve as a great motivation for our team, and we truly appreciate your feedback. We work hard to ensure that our customers have a seamless and pleasant experience, and it's always rewarding to receive such positive feedback from valued customers like yourself. If you ever have any questions or need further assistance with any of our products in the future, please don't hesitate to reach out to us. We're here to help, and we want to ensure that you continue to enjoy our products to the fullest. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews