Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“What a great experience. No hassle. Probably the best customer sevice i have experienced in a long time. Sent pics of issue and no problems with replacement. Rep was amazing and quick”

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Posted 2 years ago

Dear Karl, Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a great and hassle-free encounter with our customer service team. At Snow Joe + Sun Joe, we strive to provide the best customer service possible, and it's heartwarming to know that our efforts made a difference for you. Our team takes pride in being attentive and efficient, and we're delighted that we could promptly assist you with your issue and arrange a replacement without any problems. Your kind words about our representative are truly appreciated. We take pride in our dedicated and knowledgeable team members who work diligently to ensure our customers' satisfaction. Once again, thank you for choosing Snow Joe + Sun Joe. We are grateful for your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The pole saw could cut down a mountain”

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Posted 2 years ago

Dear Valued Customer, Thank you for your review! We are thrilled to hear that you are satisfied with the performance of our pole saw. At Snow Joe + Sun Joe, we take great pride in providing high-quality products that meet and exceed our customers' expectations. Our pole saws are designed to be powerful and efficient, making light work of even the toughest cutting tasks. If you have any further questions or need any assistance with your pole saw or any of our other products, please don't hesitate to reach out to us. Our customer care team is always here to help and ensure that you have a positive experience with our brand. Once again, thank you for your feedback and for choosing Snow Joe + Sun Joe. We truly value your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My experience was quick and easy with Joe squared. Answered a couple of questions and my replacement hose is on its way. Thank Joe bros!! Awesome!!!!!”

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Posted 2 years ago

Dear Kevin, Thank you for sharing your wonderful feedback with us! We're delighted to hear that you had a quick and easy experience with our team at Snow Joe + Sun Joe. Our goal is to provide excellent customer service and ensure that our customers have a seamless experience when dealing with warranty or replacement requests. We're thrilled that we could assist you promptly and that your replacement hose is on its way. At Snow Joe + Sun Joe, we take pride in delivering top-notch products and customer support, and we're grateful for customers like you who appreciate our efforts. Thank you for choosing to go with Joe! If you have any further questions or need assistance in the future, please feel free to reach out to us. We are here to help and we appreciate your trust in us, and we look forward to serving you again soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Quick and easy warranty replacement. Associated were very friendly too”

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Posted 2 years ago

Dear Sarah, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that your warranty replacement process was quick and easy and that our team members provided friendly and helpful assistance. At Snow Joe + Sun Joe, we value our customers' satisfaction and strive to make our warranty processes as smooth and efficient as possible. It's great to know that we were able to meet your expectations and provide you with a positive experience. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help and ensure that you have a great experience with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great warranty service! Thank you!!”

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Posted 2 years ago

Dear Jeremiah, Thank you for your kind words! We are thrilled to hear that you had a great experience with our warranty service. At Snow Joe + Sun Joe, we take pride in standing behind the quality of our products and providing excellent customer service. We understand the importance of having peace of mind with your purchase, and our warranty is designed to ensure your satisfaction. If you ever have any questions or need further assistance, please feel free to reach out to us. We are always here to help and ensure that you have the best experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They answered all my questions and got my warranty taken care of”

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Posted 2 years ago

Dear Brook, Thank you for sharing your positive feedback regarding our customer service. We are delighted to hear that our team was able to address your questions and assist you in getting your warranty taken care of. At Snow Joe + Sun Joe, we always aim to provide prompt and reliable customer support to ensure our customers' satisfaction. Your experience is a testament to our commitment to delivering excellent service. Thank you again for choosing Snow Joe + Sun Joe. If you ever need further assistance or have any more questions, please don't hesitate to reach out to us. We are here to help and are dedicated to ensuring your continued satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My experience with customer service has been excellent on the two occasions that I’ve had returns. In fact I would say it was a happy experience. My contractor was named Romel. Highly recommend this company!”

Helpful Report

Posted 2 years ago

Dear Diane, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that you had excellent interactions with us, not just once, but twice! We understand the importance of providing top-notch customer service and ensuring that our customers have a smooth and hassle-free experience. It's wonderful to know that Romel was able to assist you effectively and make your interactions with us a happy one. Your recommendation means a lot to us, and we truly appreciate your support. We always strive to go above and beyond to meet the needs of our valued customers like you. Thank you again for choosing Snow Joe + Sun Joe. If you ever have any questions, concerns, or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I like my SWJ800E. It is out of warranty, but I had a question. Julie R. was helpful. I wrote a nice review with the BBB. You should read it. I have to buy another SWJ800E.”

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Posted 2 years ago

Dear Robert, Thank you for reaching out to us and for sharing your positive experience with our pole chainsaw. We're delighted to hear that you are satisfied with the product. We're glad that Julie could assist you with your question and provide helpful support. Our team is always here to help, even if a product is out of warranty. We value our customers, and their satisfaction is our priority. We truly appreciate your kind words and the review you left on the Better Business Bureau. Your feedback is invaluable to us, and it encourages us to continue providing excellent products and customer service. Thank you for being a part of the Snow Joe + Sun Joe family. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We would be more than happy to help you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Good customer service”

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Posted 2 years ago

Dear Valued Customer, Thank you for sharing your feedback with us. We appreciate your kind words about our customer service. At Snow Joe + Sun Joe, we are dedicated to providing excellent customer service and ensuring that our customers have a positive experience with our products and support. Your satisfaction is of utmost importance to us, and we are glad to know that you had a good experience with our team. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're always here to help! Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent people to work with.”

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Posted 2 years ago

Dear Bobby, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are thrilled to hear that you had an excellent experience working with our team. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and it is always gratifying to know that our efforts have made a positive impact on our customers. Your satisfaction is our top priority, and we are committed to ensuring you have a smooth and enjoyable experience with our products and services. If you ever have any questions, need assistance, or simply want to explore more of our offerings, please don't hesitate to reach out to us. We are here to help and are dedicated to serving you in the best way possible. Once again, thank you for choosing Snow Joe + Sun Joe. Your support means a lot to us, and we look forward to being of service to you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very happy with their customer service and warranty.”

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Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with us! We are delighted to hear that you are very happy with our customer service and warranty. At Snow Joe + Sun Joe, we take great pride in providing top-notch customer service and standing behind our products with a robust warranty. Your satisfaction is of utmost importance to us, and we are thrilled to know that our efforts have met your expectations. If you ever have any questions, need assistance, or want to explore more of our products, please feel free to reach out to us. We are here to help and ensure that you have a seamless and enjoyable experience with our brand. Thank you once again for choosing Snow Joe + Sun Joe. Your support means a lot to us, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Contacted due to warranty issue. Representative helped right away and item was received today. Thank you!!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us regarding the warranty issue with your product. We are delighted to hear that our representative was able to assist you promptly and that your replacement item has been received. At Snow Joe + Sun Joe, we take great pride in providing excellent customer service, and we are thrilled that we could resolve the matter for you quickly and efficiently. Your satisfaction is our top priority, and we are here to ensure that your experience with our products and services exceeds your expectations. If you have any further questions or require any additional assistance, please don't hesitate to contact us. We are always here to help and make sure that you have a positive experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Good job thanks !”

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Posted 2 years ago

Dear Marty, Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience with our service. Your satisfaction is important to us, and we always strive to provide excellent support to our customers. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a great experience with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your feedback and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I called about my broken pole saw expecting to maybe be offered a discount on a new saw as I figured the warranty date had passed. I was absolutely suprised and delighted when the customer service rep gave me a new saw head at no cost ! The representative (Marvin Seva) was a pleasure to deal with. He was professional, personable and extremely helpful. He even stayed on the line while I sent him pictures of the broken saw. (Which took several attempts lol). Marvin put the service back in customer service !! Thank you Marvin and thank you Sun Joe/Snow/Joe.”

Helpful Report

Posted 2 years ago

Dear Sharon, Thank you for your fantastic review! We're thrilled to hear about your positive experience with our customer service team and especially with Marvin. At Snow Joe + Sun Joe Customer Care, we take great pride in providing excellent service, and we're delighted that Marvin went above and beyond to assist you with your broken pole saw. Your satisfaction is our priority, and we're glad to know that he provided you with a new saw head at no cost, even beyond the warranty date. We'll make sure to pass along your kind words to Marvin and recognize him for his outstanding service. He exemplifies our commitment to ensuring our customers are well taken care of. If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Can't leave a review if I never received the product”

Helpful Report

Posted 2 years ago

Dear Gail, We apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when you are unable to leave a review due to not receiving the product. To assist you further and locate your order, we kindly request some additional information. We have sent an email where you will find a few questions that will help us identify your order accurately and take appropriate actions to resolve this matter promptly. Once we receive your response, our team will immediately look into the issue and take the necessary steps to ensure your order is delivered to you as soon as possible. Your satisfaction is of utmost importance to us, and we are committed to providing you with a positive shopping experience. If you encounter any difficulties or have any questions while responding to the email, please don't hesitate to reach out to our customer care team. We are here to assist you and resolve any concerns you may have. Again, we apologize for the inconvenience, and we appreciate your cooperation in helping us track down your order. We look forward to resolving this issue and ensuring you receive your product without any further delay. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Good support. They helped me but my warranty ran out. I didn't even used the pressure washer that much. Still, support was good.”

Helpful Report

Posted 2 years ago

Dear Paul, Thank you for your review! We're glad to hear that you received good support from our team, even though your warranty had expired. At Snow Joe + Sun Joe Customer Care, we always aim to assist our customers to the best of our abilities, even when their warranty period has lapsed. We understand that sometimes unforeseen circumstances can occur, and we're committed to providing helpful service whenever possible. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent product (Sun Joe TJ604E 16-Inch 13.5 AMP Electric Garden Tiller) and excellent customer service! The tiller is an absolute beast and I am seriously impressed! ! It is light and does an amazing job. The only issue I experienced was the safety switch would jam and I'd have to keep fiddling with it to find that "sweet spot" to allow the trigger to pull. By no means a deal breaker, it was just an annoyance. Sun Joe really stands behind their product and warranty! Christian (contractor) quickly processed my Tiller replacement. Customer service was fast, friendly and kept in touch throughout the process. I would definitely purchase from Sun Joe again. I would definitely refer others as well. Thank you, Christian (contractor) and Sun Joe!”

Helpful Report

Posted 2 years ago

Dear William, Thank you for your fantastic review! We're thrilled to hear that you are enjoying your electric garden tiller and that you've had an excellent experience with our customer service. We take great pride in providing excellent products and exceptional service. We're delighted that the tiller has exceeded your expectations and left a positive impression on you. Your satisfaction is our priority, and we're glad to know that our customer service team, especially Christian, was able to quickly process your tiller replacement and keep you informed throughout the process. We apologize for the inconvenience you experienced with the safety switch, but we're pleased that it didn't overshadow your overall satisfaction with the tiller. Your kind words and referrals mean a lot to us, and we appreciate your trust in us. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service. They are very courteous and answer all questions. My hose has a defect, they are sending a new one to me.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had an excellent interaction with our customer service team. At Snow Joe + Sun Joe Customer Care, we are committed to providing outstanding service to our valued customers like you. We take pride in our courteous and knowledgeable representatives who are always ready to address any questions or concerns you may have. Once again, thank you for choosing Snow Joe + Sun Joe. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Christine was so helpful.My issue with my Sun Joe product was handled with the utmost concern for my satisfaction. Thank you for your timely and expert service.”

Helpful Report

Posted 2 years ago

Dear Michele, Thank you for your wonderful review! We're thrilled to hear that Christine provided you with helpful and expert service for your unit. At Snow Joe + Sun Joe Customer Care, we take great pride in ensuring our customers' satisfaction, and we're delighted that Christine handled your issue with utmost concern and care. Your satisfaction is our priority, and we want to ensure that you have a seamless experience with our products and support. We'll be sure to pass along your kind words to Christine and recognize her for her outstanding service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service is always great. They will take care of your concerns quickly.”

Helpful Report

Posted 2 years ago

Dear Michael, Thank you for your wonderful review! We're delighted to hear that you've had a positive experience with our customer service team. At Snow Joe + Sun Joe Customer Care, we take pride in providing excellent service, and we're thrilled that our team has consistently taken care of your concerns promptly. Your satisfaction is our priority, and we want to ensure that you have a seamless experience with our products and support. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to receive great customer service from us. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews