Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Jhemar was very helpful, and I appreciated the time he took to help me.”

Helpful Report

Posted 2 years ago

Dear Denise, Thank you for sharing your positive experience with us. We're glad to hear that Jhemar was able to assist you effectively and provide you with the support you needed. Our team is dedicated to helping our customers, and we're pleased that we could be of help to you. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to provide the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service was excellent. Getting new wheel kit quickly.”

Helpful Report

Posted 2 years ago

Dear Eve, Thank you for taking the time to share your positive experience with our customer service. We're thrilled to know that you found our service excellent and that you were able to receive the new wheel kit promptly. Your satisfaction is our priority, and we're committed to providing top-notch customer service and efficient solutions. If you ever need assistance again or have any questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“It was wonderful and I go with future products. As the warranty process is easy and more userfriendly. good work.”

Helpful Report

Posted 2 years ago

Dear Goutham, Thank you for your kind words! We're delighted to hear that you had a wonderful experience with our warranty process. Making our customers' interactions as smooth and user-friendly as possible is a priority for us. We're glad that you found our process easy to navigate. Your support and satisfaction mean a lot to us. We're excited to have you as a valued customer and look forward to providing you with more great products and excellent service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“excellent customer service - online chat was easy and took very little time another reason to purchase Sun Joe brand”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with our online chat customer service. Providing efficient and hassle-free assistance is important to us, and we're glad we could make your interaction with us smooth and easy. Your support means a lot to us, and we're honored to have you as a customer. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a problem with my unit and like a breeze it was replaced that was Friday and Tuesday it was here fast and quickly”

Helpful Report

Posted 2 years ago

Dear Morris, Thank you for sharing your positive experience with us! We're delighted to hear that your issue was swiftly resolved and that you received the replacement unit promptly. Providing efficient and effective service is a top priority for us, and we're glad to know we met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They make a great product and more importantly they stand behind it. I’ll be using Su Joe for a very long time. Billy”

Helpful Report

Posted 2 years ago

Dear Billy, Thank you for your kind words and for choosing Snow Joe + Sun Joe products. We're thrilled to hear that you're satisfied with the quality of our products and our commitment to standing behind them. We're honored to have you as a customer, and we're here to support you whenever you need us. If you have any questions or need assistance in the future, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Had a double charge and the service was awesome at waiting on me , but , even though my incorrect purchase was cancelled for me the charge was not canceled with PayPal account and I’m still working on it 10 days later . I’m very satisfied with my purchase though”

Helpful Report

Posted 2 years ago

Dear David, We appreciate your feedback and apologize for any inconvenience you've experienced with the double charge issue. We're glad to hear that our customer service team was able to assist you promptly. We understand the frustration that can arise from billing discrepancies, and we're committed to helping you resolve this matter as quickly as possible. With Paypal though, you need to wait as their refund policy will take place. Thank you for your support and understanding. We're delighted that you're satisfied with your purchase and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I purchased 3 hoses and 2 of them were defective. I contacted Sun Joe and they sent me 2 new hoses in just a few days! It was a great experience working with them!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your experience with our hoses. We apologize for the inconvenience caused by the defective hoses, but we're pleased that our customer service team was able to swiftly address the issue by sending you replacements. Your satisfaction is our priority, and we're glad that we could provide you with a positive resolution. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Your assistance, service ,and new product are working great. Thank you for all parts of this purchase.”

Helpful Report

Posted 2 years ago

Dear Lynn, Thank you for taking the time to share your experience with your garden hose. We're glad to hear that you found the design durable and to your liking. It's unfortunate that you experienced a hose failure, but we're pleased that our customer service team was able to assist you promptly and send you a replacement. We understand the importance of reliable customer service and we're committed to standing by our products. Your appreciation for our efforts means a lot to us. If you have any more feedback or need assistance in the future, please feel free to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Unfortunately, my SunJoe power washer stopped working after a few days of heavy cleaning. When I called SunJoe we reviewed the steps to check whether it was truly damaged or not. Once it was determined that the motor was burnt out they submitted a warranty claim for me. I got the new power washer within 3 days. Thanks SunJoe for replacing the damaged unit.”

Helpful Report

Posted 2 years ago

Dear Dave, Thank you for sharing your recent experience with your garden hose. We're delighted that you found the design to be durable and to your liking. We understand how frustrating unexpected hose failures can be, but we're thrilled that our customer service team was able to provide you with a swift solution. We believe in standing by our products and ensuring our customers' satisfaction. Your kind words about our efforts mean a lot to us. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great warranty service.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your feedback! We're delighted to hear that you had a positive experience with our warranty service. Ensuring our customers' satisfaction is always our top priority, and we're glad we could assist you. If you ever have more questions or need further assistance, feel free to reach out. We're here to help and provide you with the best possible experience. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I am pleased to say the replacement mower arrived yesterday afternoon. The mower was easy to put together and had some very interesting features. I mowed last night and I love the single-action lever for raising and lowering the blade/mower. Also, getting a mulching plug was a surprise. I will be using that in a few minutes. It cuts very well, the bag holds a lot more than before. Thanks to all the staff who helped me out, and thanks to coming up with a very good solution. SUNJOE has kept my business gor a lot longer.”

Helpful Report

Posted 2 years ago

Dear Mark, We're delighted to hear that you received the replacement mower and that you're enjoying its features. It's wonderful to know that the assembly process went smoothly and that you're already experiencing the benefits of the single-action lever and the mulching plug. We appreciate your kind words about our team's efforts in assisting you. Your satisfaction and loyalty mean a lot to us, and we're glad to have earned your continued business. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Happy mowing! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great warranty orocess”

Helpful Report

Posted 2 years ago

Dear Denis, Thank you for sharing your positive experience with our warranty process. We're delighted to hear that you found it to be a great one. Providing efficient and effective support to our customers is always our top priority. If you ever have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your feedback and appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was happy I finally received my solar lights. I wasn't happy with the 4 times I called and was told to wait 36 to 48 hours for an email and none came with shipment details - it took so many calls. But in the end of this frustration I did receive my lights.”

Helpful Report

Posted 2 years ago

Dear Carol, We appreciate your feedback and we apologize for any frustration you experienced during the process of receiving your solar lights. We understand the importance of timely and accurate information, and we're sorry for any inconvenience caused by the delays in providing shipment details. We're glad to hear that you eventually received your solar lights and that you're happy with your purchase. Your satisfaction is important to us, and we're constantly working to improve our processes to ensure a smoother experience for our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and thank you for bringing this matter to our attention. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very helpful questions come and friendly”

Helpful Report

Posted 2 years ago

Dear Ian, Thank you for your kind words! We're thrilled to hear that you found our customer service team to be helpful and friendly. Providing excellent service and assistance is important to us, and we're glad that we could meet your expectations. If you have any more questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“After having an issue with water house, I contacted customer service. I could not be more pleased with the service I received. The issue was taken care if immediately and I am completely satisfied.”

Helpful Report

Posted 2 years ago

Dear Kathy, Thank you for sharing your positive experience with us. We're delighted to hear that our customer service team was able to promptly address and resolve the issue you had with the water hose. Your satisfaction is our top priority, and we're glad that we could assist you effectively. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. We truly value your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service. Got an up grade on my replacement hose!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, We greatly appreciate your feedback and are delighted to hear that you had an excellent customer service experience. We're thrilled that we could provide you with an upgraded replacement hose and meet your expectations. If you have any more questions or if there's anything else we can assist you with, please feel free to contact us. Thank you for your support, and we look forward to continuing to serve you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Reported that my hose sprung a leak, and so I was told a new one will be sent. Hoping the new one last longer than the first.”

Helpful Report

Posted 2 years ago

Dear Leslie, Thank you for bringing the issue with your hose to our attention. We're sorry to hear about the leak you experienced, and we appreciate your patience as we work to resolve this matter for you. Our goal is to provide you with a reliable and long-lasting product, and we're committed to ensuring that the replacement hose meets our high standards of quality. If you have any further concerns or need assistance in the future, please feel free to reach out to us. We value your feedback and are here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My Sun-Joe 100ft hose sprang a leak after about 2months of use. I called customer service on Sunday (Aug.13) regarding the problem. I received great support and very friendly service from Romel. The replacement hose is scheduled to arrive today (Aug.17). I will give customer support 5 stars, the hose 4 stars due to the leak.”

Helpful Report

Posted 2 years ago

Dear Tom, Thank you for sharing your feedback with us. We're sorry to hear about the issue you experienced with your hose, but we're pleased that Romel was able to assist you promptly and effectively. Your satisfaction is important to us, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Polite and took care of my problem quickly and efficiently.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your experience with us. We're glad to hear that our team was able to assist you promptly and efficiently. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,094 reviews