Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had a leak in my hose they immediately to care of it and they are sending me a new one ! Highly recommend this company .”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind words! We're delighted to have been able to assist you promptly with your hose issue. Our goal is to ensure our customers have a seamless experience and receive the support they deserve. We greatly appreciate your recommendation and your trust in our products and services. If you ever need any further assistance or have questions, please don't hesitate to reach out. We're here to help and provide the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service's, replaced the defective unit with the better one”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your feedback! We're thrilled to hear that you had a positive experience with our customer service team. We're dedicated to providing top-notch support and ensuring our customers are satisfied. We're glad we could replace your defective unit with an even better one. If you have any more questions or need assistance in the future, don't hesitate to reach out. We value your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The customer support team took quick care of my issue, and stood behind their warranty.”

Helpful Report

Posted 2 years ago

Dear Adam, Thank you for taking the time to share your positive experience with us. We're delighted to hear that our customer support team was able to promptly assist you and honor our warranty. Providing excellent service and standing behind our products is a top priority for us. If you ever need further assistance or have any questions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“power washer stopped working and cs person got it going in ten minutes. Wondeful job”

Helpful Report

Posted 2 years ago

Dear Ron, We're thrilled to hear that our customer service team could quickly get your power washer up and running again! Your satisfaction is our top priority, and we're here to assist you whenever you need us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Thank you for your help .”

Helpful Report

Posted 2 years ago

Dear Valued Customer, You're very welcome! We're glad we could assist you. If you ever need any more help or have further questions, don't hesitate to reach out. We're here to provide excellent service and support whenever you need it. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very helpful!! Super fast warranty process”

Helpful Report

Posted 2 years ago

Dear Gabe, We appreciate your positive feedback! We're thrilled to hear that our team was able to assist you quickly and efficiently with your warranty process. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Fast response and satisfactory outcome. I was very please with the service I received.”

Helpful Report

Posted 2 years ago

Dear Steve, Thank you for taking the time to share your experience with us. We're glad to hear that you were pleased with the fast response and the satisfactory outcome of your service interaction. If you ever need assistance again or have any questions, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very professional and courteous. Knowledgeable of products. I've really have a good report when it comes to customer care.”

Helpful Report

Posted 2 years ago

Dear Ronald, Thank you for your kind words and positive feedback about our customer care team. We're delighted to hear that you've had a positive experience with our service and found our representatives to be professional, courteous, and knowledgeable. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Cordial, responsive, love the product.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind words and for choosing our product. We're delighted to hear that you had a positive experience with our team and that you're enjoying your purchase. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Was a good experience, and my problem was resolved in a helpful manner.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're pleased to hear that your experience with our customer service team was positive and that your issue was resolved to your satisfaction. If you ever need assistance again or have any questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“RECEIVED A WARRANTY REPLACEMENT FOR A HEDGE TRIMMER.REALLY FAST TURN AROUND FOR GETTING THIS DONE”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a quick and efficient experience with our warranty replacement process for your hedge trimmer. Our team works diligently to ensure that our customers receive prompt and hassle-free solutions. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our top priority, and we're here to provide you with the best possible service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service”

Helpful Report

Posted 2 years ago

Dear Scott, Thank you so much for taking the time to leave such a positive review about our customer service! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. At Snow Joe, providing excellent customer service is a top priority, and it's wonderful to know that our efforts are making a difference. Your satisfaction and trust mean a lot to us, and we're here to assist you whenever you need us. If you have any questions, concerns, or further feedback, please don't hesitate to reach out. We're here to help and always ready to provide the best service possible. Once again, thank you for choosing Snow Joe, and we look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Dear Dean, Thank you for your kind feedback regarding our service. We are delighted to know that you experienced excellent service with Snow Joe + Sun Joe. Your satisfaction is our priority, and we're here to assist you whenever you need support or have questions. If you ever require assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Took a while to get my replacement and had to stay on them to get it but glad about their warranty policy.”

Helpful Report

Posted 2 years ago

Dear Alison, Thank you for sharing your feedback regarding your recent experience with our warranty process. We apologize for any inconvenience you may have experienced due to the delay in receiving your replacement, and we appreciate your patience and understanding. We're pleased to hear that you're satisfied with our warranty policy. Ensuring our customers' satisfaction is a top priority for us, and we're glad we could honor our commitment to you. Your feedback is valuable to us, and we continuously strive to improve our processes to provide the best possible service to our customers. If you ever have any further questions or need assistance, please don't hesitate to reach out to us. Thank you for choosing Snow Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My warranty replacement was super easy and arrived fast. A++”

Helpful Report

Posted 2 years ago

Dear James, Thank you for sharing your positive experience with your warranty replacement from Snow Joe + Sun Joe. We are thrilled to hear that the process was smooth and efficient, and your replacement arrived promptly. Your satisfaction is our top priority, and we're pleased to have been able to provide you with a hassle-free experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe. Your feedback is important to us, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Wow, your service is second to none! I sent an email the my power-washer was not working after taking it out of storage. They tried to troubleshoot. And when that didn't work, they immediately suggested they send me a new one free of charge and free shipping. They even paid for shipping of the defective item. And, since they didn't have an exact replacement, they sent me an upgraded one. This is just awesome service. They certainly stand by their products!”

Helpful Report

Posted 2 years ago

Dear Art, Thank you for your glowing feedback! We're thrilled to hear that our customer service team was able to swiftly address the issue with your power washer and provide you with a seamless solution. We always strive to go above and beyond to ensure our customers are satisfied, and we're glad that you experienced our commitment to exceptional service. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was recently very upset when my 27 month old cordless lawnmower stopped working. After going through troubleshooting protocols to no avail, I called son Joe, and was reassured that I would receive a replacement. Not only did I receive a replacement within four days, but it was an upgraded model since the model I had previously purchased was no longer available. This was without cost to me! I have several snow, Joe products, and will continue to buy from them. I cannot say enough good about snow, Joe. They went above and beyond for me.”

Helpful Report

Posted 2 years ago

Dear Kathryn, Thank you so much for taking the time to share your wonderful experience with us. We're thrilled to hear that we were able to resolve the issue with your cordless lawnmower and provide you with a replacement, even an upgraded model. We truly appreciate your loyalty to Snow Joe + Sun Joe products. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. If you ever need any assistance or have questions in the future, please don't hesitate to reach out. We're here to continue providing you with the best products and customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Yhe hose that I purchased this spring didn’t last very long, but Dennis made my replacement easy and I had a replacement in just a few days!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the hose you purchased. However, we're glad to hear that Dennis was able to assist you promptly and provide you with a replacement in a timely manner. Your satisfaction is important to us, and we appreciate your understanding and patience. If you have any further questions or if there's anything else we can do for you, please don't hesitate to let us know. We're here to ensure that you have a positive experience with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a problem with my pressure washer not working after 1 year. I called customer service and they were very helpful in diagnosing the problem and shipping out a new unit.”

Helpful Report

Posted 2 years ago

Dear Jet, Thank you for reaching out to us when you encountered an issue with your pressure washer. We're glad to hear that our customer service team was able to assist you promptly and provide a solution by sending a new unit. We strive to ensure our customers have a positive experience with our products and services, and we're pleased that we could resolve the situation for you. If you ever need further assistance or have any questions, please don't hesitate to contact us. Your satisfaction is important to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was disappointed with the quality of the hoses because they were expensive and I expected them to last more than a season. I had 2 of these hoses and neither one of them worked well so I am out quite a bit of money. I appreciate Jonas Lavares (Contractor). He said he would replace the hose and he did replace one. The other one, since it wasn't replaced, I am using as sort of a soaker hose.”

Helpful Report

Posted 2 years ago

Dear Juanita, We're sorry to hear about the disappointment you experienced with the quality of our hoses. We understand your frustration and appreciate your feedback. It's our aim to provide products that meet your expectations and deliver lasting value. We're glad that Jonas was able to assist you by replacing one of the hoses. We apologize for any inconvenience caused and hope that the replacement hose serves you well. If you have any further concerns or if there's anything else we can do to improve your experience, please don't hesitate to let us know. Your satisfaction is important to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,094 reviews