Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The support person that helped me was courteous.”

Helpful Report

Posted 2 years ago

Dear Mustapha, Thank you for taking the time to leave us a review. We're happy to hear that our support person was courteous in helping you with your concerns. If you have any further questions or issues, please don't hesitate to reach out to us again. We're always here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The claim was promptly accepted and responded. Several emails kept me informed of when the replacement was going to be sent. It finally arrived. Thank you for taking care of this claim.”

Helpful Report

Posted 2 years ago

Dear Benjamin, Thank you for taking the time to share your positive experience with us. We're glad to hear that your warranty claim was handled promptly and that you were kept informed throughout the process. At Snow Joe + Sun Joe, we take pride in providing excellent customer service and ensuring that our customers are satisfied with our products. We appreciate your feedback and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Went to return a grass trimmer that I purchased. Very unsatisfied with the product. Was told I could have one exchange for the same value. Which left me with the choice of getting the same machine or getting an electric one. Neither would be my choice. I wanted to upgrade and offered to pay the difference, they will not do that. So now I am being shipped something I don't want. CONSUMERS BEWARE! TOTALLY UNSATISFIED! Marcel B. in NY”

Helpful Report

Posted 2 years ago

Dear Marcel, Thank you for taking the time to share your experience with us. We're sorry to hear that you were unsatisfied with the grass trimmer and that the exchange policy did not meet your expectations. Our goal is to ensure that all of our customers are satisfied with their purchases, and we apologize if we fell short in your case. We understand that you were hoping to upgrade and that we were not able to accommodate that request. We want to resolve this matter so please keep your line open. If you have any further concerns or feedback, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very happy with the customer service we received”

Helpful Report

Posted 2 years ago

Dear Adrien, Thank you for taking the time to leave a positive review. We are thrilled to hear that you are happy with the customer service you received from us. Providing excellent customer service is one of our top priorities, and we are glad that we were able to meet your expectations. Please don't hesitate to reach out to us if you have any further questions or concerns. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The help I received from Annabelle was most appreciated. She took the time to explain my options regarding the Sun Joe dethatcher I had previously purchased which had missing parts.”

Helpful Report

Posted 2 years ago

Dear Mike, Thank you for taking the time to share your positive experience with us. We are glad to hear that Annabelle was able to assist you and provide you with the necessary information regarding the missing parts for your dethatcher. Our team strives to provide top-notch customer service to ensure that all our customers are satisfied with their purchases. Please do not hesitate to reach out to us if you need any further assistance. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I got whatever I needed and the service was fast and easy”

Helpful Report

Posted 2 years ago

Dear Gina, Thank you for taking the time to leave a review. We're thrilled to hear that you received everything you needed and that our service was fast and easy. At Snow Joe + Sun Joe, we always strive to provide our customers with the best service possible, and we're glad that we were able to meet your expectations. If you ever need anything in the future, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“It jumps up and down going forward on hard ground. Works better pulling it backwards. It works great on gardens that were tilled last year.If you need to till small gardens every year, it will do a great job.”

Helpful Report

Posted 2 years ago

Dear Charles, Thank you for taking the time to share your feedback with us. We're glad to hear that the Sun Joe tiller has been effective in tilling gardens that were tilled last year. However, we apologize for any issues you experienced with the tiller jumping up and down on hard ground. If you would like to discuss this issue further or have any questions, please don't hesitate to reach out to our customer service team. We are here to help and want to ensure that you are fully satisfied with your Sun Joe purchase. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“It took awhile, it I finally got satisfaction with a new unit.”

Helpful Report

Posted 2 years ago

Dear Bruce, Thank you for taking the time to leave a review. We apologize for any inconvenience you experienced but we're glad to hear that you were ultimately satisfied with the resolution of your issue. Our goal is to provide our customers with the highest quality products and services, and we're sorry we fell short in this instance. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“it has worked very well for me and my needs.”

Helpful Report

Posted 2 years ago

Dear Ricci, Thank you for taking the time to write a review. We are glad to hear that our product has met your needs and that you are satisfied with it. At Snow Joe + Sun Joe, we strive to provide our customers with high-quality products that deliver top-notch performance. We appreciate your support and hope to continue serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Called almost a year after my first call concerning my deck washer that fell apart. I was told my only option was for them to send me a new one. This most recent experience the representative was very kind and patient and offered some consolation of something that might help but is not a deck cleaner. It was not the representative fault she gets a 5 but to be almost a year out and still not have a replacement for what I ordered I find unacceptable.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for taking the time to leave a review and sharing your experience with us. We apologize for any inconvenience you may have experienced with the delay in receiving a replacement for your deck and patio cleaner. We're glad to hear that the representative you spoke with was helpful and patient, and we appreciate your kind words. We are committed to ensuring that all of our customers receive the support they need, and we appreciate your patience as we work to resolve this matter. If there is anything else we can do to assist you, please don't hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very well satisfied with the new part for my son Joe .”

Helpful Report

Posted 2 years ago

Dear Phyllis, Thank you for taking the time to leave us a review. We are delighted to hear that you are satisfied with the new part of your unit. We strive to provide the best customer service and quality products to our customers, and we are glad to know that we met your expectations. Please do not hesitate to reach out if you have any further needs or questions. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Tart took me through the process of returning my defective air product,and ten days later I got the new one.Great service.John”

Helpful Report

Posted 2 years ago

Dear John, Thank you for taking the time to share your positive experience with us. We are delighted to hear that Tart was able to guide you through the process of returning your defective air product and that you received the new one in just ten days. We always strive to provide exceptional service to our customers and we are glad to hear that we were able to meet your expectations. Thank you for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. If you have any further questions or concerns, please don't hesitate to contact us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Rep. Marvin Seva answered the phone and listen to the problem with my defective snowblower. He was profesinal and courteas. Sent back my defective snowblower and within days a new one was at my front door. He said. NO WORRIES I'LL TAKE CARE OF YOU !!!! Excellent Job”

Helpful Report

Posted 2 years ago

Dear Frank, Thank you for taking the time to leave us such a positive review. We are thrilled to hear that Marvin provided you with excellent service and was able to help resolve the issue with your defective snowblower. At Snow Joe + Sun Joe, we strive to provide our customers with the best possible experience and we're glad that he was able to take care of you. We'll be sure to pass along your kind words to Marvin and the rest of our team. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I ordered a manual for my Sun Joe multi lawn tool. The agent was very helpful. It's been a week since I called .I haven't received the manual yet , but I'm confident it will arrive soon.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for taking the time to share your experience with our customer service team. We appreciate your kind words about our helpful agent. However, we apologize for any confusion or inconvenience caused regarding the delivery of the manual. We do not mail manuals because they are accessible online for immediate download. We understand that not everyone may have access to the internet, and we apologize for any inconvenience this may have caused you. If you are still having trouble accessing the manual online, please let us know and we would be happy to assist you further. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service”

Helpful Report

Posted 2 years ago

Dear Cynthia, Thank you for taking the time to leave a review! We're glad to hear that you had a great experience with our customer service team. Our goal is to provide top-notch service to every customer, and we're happy to hear we delivered that for you. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Awesome!!!”

Helpful Report

Posted 2 years ago

Dear Roslyn, Thank you for leaving such a positive review! We are thrilled to hear that you had an awesome experience with our products or services. At Snow Joe + Sun Joe, we always strive to provide the best customer service possible, and we're glad we were able to meet your expectations. Please don't hesitate to contact us if you need anything in the future. We are always here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Dry great experience with customer service. Very pleased with the service. Had no problems at all.”

Helpful Report

Posted 2 years ago

Dear Bruce, Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that you were pleased with the service provided and that your issue was resolved without any problems. We always strive to provide excellent customer service and it's great to hear that we met your expectations. Thank you again for choosing Snow Joe + Sun Joe for your outdoor power equipment needs. Please don't hesitate to contact us if you need any further assistance in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Received a replacement for a hose that had a factory defect when I purchased it quickly and without any problem”

Helpful Report

Posted 2 years ago

Dear Wesley, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you received a prompt and hassle-free replacement for your defective hose. Providing exceptional customer service is one of our top priorities, and we are delighted to know that we met your expectations. Please don't hesitate to reach out to us in the future if you have any further questions or concerns. We appreciate your business and hope to serve you again soon! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“David was great at checking out the warranty on my hose—what other company gives a warranty on hoses???-and sending me a new one. Amazi bc customer service!”

Helpful Report

Posted 2 years ago

Dear Lee, Thank you for taking the time to leave us a review. We're thrilled to hear that David provided great customer service and was able to help you with your warranty claim for your hose. We take pride in standing behind our products and ensuring that our customers are satisfied with their purchase. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Best company and care of their products”

Helpful Report

Posted 2 years ago

Dear Mario, Thank you for taking the time to share your positive experience with our company and the care we provide for our products. We are thrilled to hear that you are satisfied with our services and commitment to quality. At Snow Joe + Sun Joe, we take pride in our products and the support we offer to our valued customers like you. We hope to continue providing you with exceptional service and reliable products that meet your needs for many years to come. Thank you for your support and loyalty. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,094 reviews