Shpock Reviews

1.3 Rating 152 Reviews
6 %
of reviewers recommend Shpock
1.3
Based on 152 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Avg Email Response Time
25 minutes
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Shpock 1 star review on 24th August 2023
Gabriel Kirchhof
Shpock 1 star review on 24th August 2023
Gabriel Kirchhof
Shpock 1 star review on 24th August 2023
Gabriel Kirchhof
Shpock 1 star review on 15th June 2022
Julie
Shpock 1 star review on 15th June 2022
Julie
Shpock 1 star review on 15th June 2022
Julie
Shpock 1 star review on 30th December 2021
Anonymous
11
Anonymous
Anonymous  // 01/01/2019
Sold a few items in the past and was good. Relisted a couple of items recently and received offers from buyers who we’re just scammers or time wasters. Sh’ock should look into bogus offers.
Helpful Report
Posted 6 months ago
Listed a dining table yesterday and within minutes got a buyer. He asked for my email address so shpock could transfer his money,which I gave him. I followed the instructions and entered my bank details, all on the shpock site, but they were unable to transfer the money saying my card was blocked. I rang my bank and my card was fine and they are keeping a watch on it for me. The buyer then inundated me with messages pleading for me to ask my husband and any friends or relatives to try their cards! I refused and he told me I wasn’t trying hard enough! I told him goodbye and delisted . Then got email from shpock today telling me they’d suspended the buyers account and they’d re listed table for me. Within minutes again got an offer but alarm was raised when the format of their messages was identical to yesterdays so I believed it was the same guy under another name. He again told me he didn’t believe I’d tried hard enough or used all my cards. Told him to get lost as I wanted cash on pick up, silence is deafening now! Be very careful, tec support weren’t much use yesterday they were asking for me to try other cards too!
Helpful Report
Posted 9 months ago
A lot of potential and growth. Only wish there was a mere BASIC ONLINE customer service management in place which in my eyes still seems inexistent. Example (refer to image attached for clear illustration): Purchased Item, 5 working days passed and there isn't a proof of shipment nor response from seller. Which sadly creates a stain overall for the brand and more specifically the exceptionally responsible sellers who provide a great service.
Shpock 2 star review on 2nd December 2020
Helpful Report
Posted 3 years ago
Customer support is sketchy, they wait weeks to get back to you in some cases. But where they have got back to me regarding what appears to me to be a bogus report, Shpock's response makes no sense. I am asked to remove items, but no list of items was provided either by email or in the app? Jealous petty trolls and thieves can plaque this site and it is legitimate sellers who are bullied off, not the criminals. No investigation, or evidence needed for people to report items as counterfeit! I think this in itself is illegal, as they are accusing you of something you have not done. It is slander. I am waiting to hear back from Shpock, I think I am being targeted and it feels like Shpock is facilitating this person. The way Shpock get things wrong is astounding. I was recently asked twice in a very unfriendly way to mark an item as sold. Which is an oxymoron as the item had sold and both myself and the buyer had already left feedback! That seems to be as clear as mud to Shpock. Not nice! The language used in app and via email messaging can be threatening in nature and unfriendly. Things like 'Time to sell' and how you should sell your item, how you should lower the price etc. Your terms do not state how quickly we as the seller need to sell an item, or that we must reduce price to sell quicker. They don't feel like tips, these messages are constant and pushy in nature. It is an unfriendly site, one which I feel is very open to bullying. But I will not take kindly to being treated like a criminal by Shpock. If you feel I or others have done something wrong, is it so difficult to explain exactly what, which item/s and why? Your messaging is automated in most examples and can actually be off point. Strangely after my items being reported, Shpock send me the following in brackets: (Should you stumble across forbidden products on Shpock, please flag the product so we can deactivate it and remind the sellers of our policies.) This seems manipulative to me, like they are trying to come across as fair. Was reporting an item of mine which is not counterfeit or branded fair? So I am warned to remove all forbidden items or be banned from site. Nice that isn't it? Yet not one item has been mentioned in that email as forbidden and all items have been listed on Shpock for months! This can be proved doing Google searches for my items which have been listed on Shpock for months without complaint.
Helpful Report
Posted 3 years ago
Shpock is rated 1.3 based on 152 reviews