Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,702 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,702 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful shoes at an affordable price”

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Posted 4 years ago

“Efficient service and pleased with the sandals.”

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Posted 4 years ago

“So comfortable, arrived very quickly”

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Posted 4 years ago

“Brilliant service lovely purchase.”

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Posted 4 years ago

“although my shoes were too small for me,the service I received was top class. Easy to contact and very polite staff. My refund was in my bank account, within 5 days. Hopefully will use again”

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Posted 4 years ago

“Excellent next day service”

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Posted 4 years ago

“I has to pay CHF 27 of customs duites without knowing that it would be the case. Will Nevers use this site again”

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Posted 4 years ago

Dear Vulliemin, Thank you for the review and I am sorry to hear you are displeased. Unfortunately, we have no influence over these charges and any import duties are applied by your own government. We do recommend for the customer to check into their own countries import duty policy, before ordering. I can only sincerely apologise for the inconvenience caused and our customer services team is always on hand to answer any questions you may have prior to placing an order. Once again please accept my sincerest apologies. Kindest Regards, Sonal.

Posted 4 years ago

“Free postage,quick delivery, price less than main producers site.”

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Posted 4 years ago

“Arrived in good time and in good order.”

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Posted 4 years ago

“Good value purchase”

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Posted 4 years ago

“I ordered Rieker leather Mary Jane Shoes, they came with free express delivery. They are a quality shoe and very comfortable and at a very good price”

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Posted 4 years ago

“Good quality. Fast service”

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Posted 4 years ago

“Great prices and quick delivery.”

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Posted 4 years ago

“Excellent service and price”

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Posted 4 years ago

“Service fantastic as always. Highly recommend!”

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Posted 4 years ago

“Wonderful customer service and super fast shipping.”

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Posted 4 years ago

“First time I’ve used Shuperb but have to say their customer service is faultless with fast delivery.”

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Posted 4 years ago

“First purchase and having to return.”

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Posted 4 years ago

Dear Emily, Thank you for the review and I am sorry to hear you are having to return the shoes. We are happy to exchange the shoes for you, if it is a sizing issue. Please feel free to get in touch with us if you need any advice or assistance and we will be happy to help in any way we can. Kindest Regards, Sonal.

Posted 4 years ago

“Excellent service, delivered in under 24hrs”

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Posted 4 years ago

“When I received my shoes it was clear that someone had worn them before as the bottoms and inside of the shoes were dirty, I have only kept them as I’ve been struggling to find the perfect fit otherwise I would have sent them back. It was the same on both pairs of shoes that I had ordered. Still haven’t got my refund for the other pair. However the delivery was quick which I was happy about.”

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Posted 4 years ago

Dear Kiera, Thank you for the review and I am sorry to hear this. We would never knowingly send out shoes that are not in a less than perfect condition. I can confirm we have since processed and issued you with a refund for the pair that was returned back to us. Please accept my sincerest apologies for any inconvenience caused, I do hope this does not discourage you from using us in future. Kindest Regards, Sonal.

Posted 4 years ago

Shuperb is rated 4.7 based on 17,702 reviews