Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect product arrived. Had to send 3 sets of photos over several days to prove it. No answer as to when I will receive the refund once they receive the returned pair. Won't buy from here again.”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you for the review and I am sorry to hear of the issue with your order. We did request images but not by way of proof, it was more because we wanted to look into this with supplier to find out why the design on the pair had been changed slightly. We have since received the return as per the prepaid returns label issued and processed a full refund. I am sincerely sorry for the inconvenience this may have caused. Kindest regards, Sonal.

Posted 1 month ago

“Ordered 2 pairs of mens brogues on offer. Arrived well packaged but 1 pair was faulty. Sent them by their returns portal explaining I needed replacement in a week as shoes were for my wedding. This did not happen I had to purchase elsewhere. I requested refund and only part was made I had to request a full refund! Terrible customer service did not believe even with photos that the shoes were faulty due to manufacturing fault. It has taken 3 weeks to sort out. Would not recommend at all. Was made to feel the damage was my fault when it was found to be manufacturing fault! Never again....awful company who have no regard for consumer rights. Update been added by company to revise the review to reflect positive feedback!”

Helpful Report

Posted 2 months ago

“Boots I ordered were too small (a very small 7!) They’re on the way back and once checked I’ll hopefully be getting the next size up!”

Helpful Report

Posted 2 months ago

Dear Lou, Thank you for the review and I am sorry to hear the pair did not fit as expected. We will be sure to confirm when we receive the returned pair and exchange them at no extra cost as per our very easy exchange process. Please do let us know if you need anything else. Kindest regards, Sonal.

Posted 2 months ago

“Shoes were not as comfortable as I thought they would be not like the ones I bought years ago which I found very comfortable I did wear them out as I was going out for the evening very uncomfortable at the moment they are in timpsons seeing what they can do with them I am very disappointed they hurt everywhere I will not be buying anything else from this website”

Helpful Report

Posted 2 months ago

“Poor customer service. Item was delivered by the courier into my bin, but the bins were emptied so I didn't recieve the product. Shuperb said they needed to open a claim with the courier and it will take up to 30 working days to resolve, and refused to send a replacement product or give me a refund in the mean time. So I'm stuck in the middle with no product and out of pocket until Shuperb and the courier decide whose fault it is. Shall not be purchasing with them again”

Helpful Report

Posted 2 months ago

Hi David, Thank you for the review and I am sorry to hear this, if I may, we have dispatched the order which has since been marked as delivered by Royal Mail as per the tracking provided with a photo of delivery and GPS Scan. Whilst I am sorry you do not have the order, we do have to formally follow carrier protocols when delivery of an order is disputed. At this stage, we do need for Royal Mail to carry out an investigation on their end before we can proceed further but please rest assured we will have this resolved for you. Please kindly await further contact from ourselves and I am sincerely sorry for the inconvenience caused. Kindest regards, Sonal.

Posted 2 months ago

“Hi. I didn’t get my shoes because they were sent back to the supplier and I even didn’t get my money back either.”

Helpful Report

Posted 2 months ago

Dear Shaun, Thank you for the review and I am sorry to hear this, I have looked into this with Royal Mail; they have returned the parcel back to us due to the delivery address being incomplete when the order was placed on the website. We will be in touch via email when we receive the returned parcel and will be happy to resend or refund this for you. Kindest Regards, Sonal.

Posted 2 months ago

“My first time ordering from Shuperb and it will be my last. Product pages described the shoes as upper leather, so I ordered them. But I received shoes made out of man-made and I have returned them. Hopefully, my refund does not take until the end of time to process like other customers have experienced.”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for the review and I am sorry to hear of your first experience with us. All products are advertised as specified by the manufacturer, we are currently liaising with them in regard to your invaluable feedback. Your return has been received and I have requested your processed as a matter of urgency, once again my sincerest apologies for the inconvenience caused. Kindest regards, Sonal.

Posted 2 months ago

“Shocking experience. Purchased a pair of school shoes for my young daughter. The coating started peeling after 8 days across the buckle. Customer service refused to do anything about it, saying it was due to scuffing. Shoes were not fit for purpose, customer service did not care. Dreadful experience, purchase elsewhere.”

Helpful Report

Posted 2 months ago

Dear Sophie, Thank you for the review and I am sorry to hear this, if I may, I would like to further clarify the points you have kindly raised. We have looked into the images provided; it is with regret that the nature of the issue here is due to abrasion and the shoes being scratched/scuffed against a surface, which has caused the material to come away. This would not be classed as a manufacturing issue and is as a result of wear so I am sorry we were unable to offer further assistance on this occasion. Kindest regards, Sonal.

Posted 2 months ago

“After purchasing a my shoe size 8 I wore them one day they must be small made as I had to loosing the laces as they were so tight I have had to purchase a new pair of shoes today £60 wasted”

Helpful Report

Posted 2 months ago

“Shoes turned out to be too big so I need to exchange them but the process of exchange/refund is a rip off and not as per standard online shop policies. Read up before you buy from them”

Helpful Report

Posted 2 months ago

Dear Customer Thank you for the review and I am sorry for any misunderstanding here. We do offer one free exchange per order and we will cover the cost of the returns postage as specified on our website. I have sent you a detailed email response on how you can exchange items(s) with a link for a prepaid returns label and my contact number should you need any further advice. Best Wishes, Sonal.

Posted 2 months ago

“Returned my boots received confirmation on 12th January today is 7th February still no refund.. when contacted should be with you soon 26 days and counting .. far too long”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 months ago

“Ordered a lovely pair of sandals for my granddaughter which didn’t fit so had to return them. Despite them confirming they received my return on 16.1.24 still not received my refund just fobbed off every time I contact them. Won’t use them again.”

Helpful Report

Posted 2 months ago

“Ordered my boots on the 30th December received my boots were too small sent them back on the 6th jan and it’s now the 1st feb and still havnt received my refund !!!!!!!”

Helpful Report

Posted 2 months ago

“I orded boots they got delivered pretty quick but sent them back on bout 9th jan it now 25th Jan still no refund iv rung them few times they keep saying 7 days not good enough am not happy I want my refund”

Helpful Report

Posted 3 months ago

“I e returned a pair of booths that were too big and still have not recieved the smaller pair”

Helpful Report

Posted 3 months ago

Dear Mike, Thanks for the review, we currently have no record of this returning back with us but we will confirm receipt of the parcel as soon as the return is processed and arrange for the exchange to be dispatched. Best Wishes, Sonal.

Posted 3 months ago

“Awful been waiting for a refund for more than 15 days”

Helpful Report

Posted 3 months ago

Dear Ade, Thank you for the review and I can only apologise again for the delay. I have contacted our finance department and asked them to refund this as a priority, please kindly allow up to 48 hours. Best regards Sonal.

Posted 3 months ago

“Ordered Sketchers shoes for work. The wrong size was sent. Returned and requested a refund. Received at their company 4/1/24, processed on 9/1/24. Still awaiting refund on 23/1/24, despite emails to enquire why the refund is so slow. Definitely won’t use again. Slow and inefficient service even after the size error on their part.”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you for the review, I can only apologise again for the delay. As per our correspondence via email yesterday, I did contact our finance department and asked them to refund this as a priority and can confirm we have issued the refund. Best regards Sonal.

Posted 3 months ago

“Zero quality”

Helpful Report

Posted 3 months ago

Dear Mikail, Thank you for the review and I am sorry to hear the pair is not as expected, whilst we do not manufacture the pair your feedback is appreciated. We do offer a 30-day returns period if you are not completely satisfied with your purchase and you are welcome to return any unworn item for a refund, please kindly see the link below to our very easy returns guide: https://www.shuperb.co.uk/returns-i5 Apologies for the inconvenience caused. Kindest regards, Sonal.

Posted 3 months ago

“I am still awaiting delivery. You have my money.what are you going to do about that?”

Helpful Report

Posted 3 months ago

Dear Euan, Thank you for the review and I am really your order has not arrived, it appears Royal Mail have returned the parcel back to us. As per our telephone call today, I have requested a full refund be processed promptly. Sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 3 months ago

“Do not buy from this company, if you need a refund the time is 6 wks if you lucky and have saved a tracking receipt. Will never recommend or order again. charged to send back as well as delivery. Time consuming writing emails and phoning them. No other companies are like this!!!!!”

Helpful Report

Posted 3 months ago

Shuperb is rated 4.7 based on 17,698 reviews