Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my order, spoke to sum1 and heard nothing bk I would love a refund pls”

Helpful Report

Posted 1 year ago

Dear Craig, Thank you for taking the time to share your experience with us, we sincerely apologise for any delay in receiving your order. We are aware of the situation and are currently looking into this with Royal Mail as the order was dispatched and handed to the carrier within one day of it being placed. Rest assured, we will have this resolved for you as soon as possible and I am sincerely sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Ordered a size 6. When they arrived they were enormous - 30cm long! I sent them back asking for an exchange for an actual UK size 6 but they insisted they were a size 6 so took £5 from my refund. I have since ordered the same shoes from a different website in a size 6 and they’re perfect. I would advise you to try to find the shoes you want elsewhere.”

Helpful Report

Posted 1 year ago

Dear Lisa, Thank you for the review and I am sorry to hear this, I am aware of the experience you have had and I am currently looking into this to find a suitable resolution. I will be sure to contact you directly via email and sincerest apologies for the inconvenience caused. Regards, Sonal.

Posted 1 year ago

“Shoes that arrived were not the shoes I ordered and it took customer service a week to get back to me to say the shoes I ordered don’t exist !! First and last order with the not so Shuperb”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear this. Firstly I would like to sincerely apologise for the technical issue with the listing, upon investigation with the supplier, it appears Gabor has changed the colour of the newer stock to a darker shade, this is currently being corrected. If I may, the shoes do exist and we stock them in three different colours but it is with regret, that we did not have the specific shade you were looking for, we thank you for kindly bringing this to our attention. Once again, please accept my sincerest apologies for the inconvenience this may have caused. Kindest Regards, Sonal.

Posted 1 year ago

“I have written regarding damage to shoes within a couple of months of purchase with normal wear and have had no reply, very disappointed”

Helpful Report

Posted 1 year ago

Hi Zoe, Thank you for the review and I am sorry to hear this, we appear to have not received any correspondence from you regarding this. I have just sent you an email, please kindly respond with further information and we will be more than happy to look into this for you. Apologies for any inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Quick delivery”

Helpful Report

Posted 1 year ago

“They were too tight and I sent them back and have yet to receive a refund.”

Helpful Report

Posted 1 year ago

“Terrible service , sent back for a change in size , no response of receiving the boots, only lots of wasted time in contacting them did they then no replacement sent as yet ! 3 weeks !”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for the review and I am sorry for any delay in processing your exchange, we will always endeavour to process returns as quickly as possible. In exceptional circumstances, whereby we need to order a specific pair/size in it can take slightly longer. I can see the exchange pair was delivered to you today, we thank you for your patience and once again sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Fast delivery, however the shoes I ordered were returned. Using the I bought at the time of purchase. Confirmation that shoes have been received. Still waiting for my refund 2 weeks later???”

Helpful Report

Posted 1 year ago

Dear Jayne, Thank you for the review and I am sorry for any delay in processing your refund. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I'm still waiting for a refund. I sent the shoes straight back but I haven't had an email to stay you have received them. I have a receipt for the postage.”

Helpful Report

Posted 1 year ago

“Unfortunately the Trainer’s were not what i wanted . Retuned them on the 13th Feb still waiting my refund . Phoned poor customer service didn’t want to know . Still waiting for refund ..”

Helpful Report

Posted 1 year ago

Dear Melina, Thank you for the review and I am sorry to hear the pair was not as expected or for any delay in processing your refund. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer but this has been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Order was not delivered by Royal Mail. Signature was forged and parcel not received. I emailed customer service 10 days ago, I received a reply after my first email but I have now not heard from them in over a week and they have ignored my last 3 emails. Cost me over £120 and I have no product or refund. Would not recommend”

Helpful Report

Posted 1 year ago

“The Mud dog boots were terrible quality- no grip to the sole in muddy conditions and so thin you could feel every bump on the path.”

Helpful Report

Posted 1 year ago

“I won't be ordering of uses again the customer service and the help is rubbish”

Helpful Report

Posted 1 year ago

Hi Daniel, Thank you for the review and I am sorry for the experience you had. Royal Mail unfortunately left the parcel on your doorstep and as per our correspondence, you informed us the parcel was missing when you came home. We did look into this with the carrier and have since issued a full refund. Once again, I am sorry for the trouble you had with delivery. Kindest Regards, Sonal.

Posted 1 year ago

“Not sure if they sell safe and certified products I got DEK Arizona trainers and started to wear them this winter. I was shocked what happened to them after wearing 1 month in wet and cold weather. Some white substance started to get out of leather! I was wearing other brands same period and checked - our family all shoes were fine, only this pair was showing some strange white substance on top. I contacted Client Service of Shuperb asking to provide me with manufacturer contact as I wanted to check with them what was this white stuff. But they informed me that it is not their problem and they will not give me any information on the manufacturer (including who produced this shoes) due to GDPR. This is nonsense as information on producer should be public. It seems they have to hide something. Anyway I have now serious concerns about quality and source of their products.”

Helpful Report

Posted 1 year ago

“Never got it. No help at all. Rude costumer service”

Helpful Report

Posted 1 year ago

Dear Janine, Thank you for the review and I am sorry to hear this. We are aware of this and have filed a missing parcel claim with Royal Mail. The parcel has been marked as delivered with a photo and a GPS scan provided on the tracking so we do have to let the carrier formally investigate. Rest assured we will get this resolved and be sure to provide an update as soon as we are able to but we do have to follow the official missing parcel protocols Royal Mail have in place when a parcel has been marked as delivered. Apologies for the inconvenience caused. Regards, Sonal.

Posted 1 year ago

“Boots not satisfactory, have returned for refund.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for the review and I am sorry to hear this, you are more than welcome to return any order within 30 days of delivery if you are not entirely satisfied with your purchase. We will be sure to confirm receipt of the parcel when we have it back and have this processed promptly, please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“I was sent faulty boots, i sent them back but i havent recieved any replacements or a refund.”

Helpful Report

Posted 1 year ago

Dear Lara, Thank you for the review and I am sorry to hear this, I can confirm we have since received the pair back and they are currently being inspected with the supplier, as per the issue raised. We will be sure to provide a further update via email as soon as possible, please do not hesitate to contact us if you need any further assistance and I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Returned items as no longer wanted. 10 days later no acknowledgement or refund. What's going on here? Royal Mail tracking showing as received.”

Helpful Report

Posted 1 year ago

Dear Grant, Thank you for the review and I am sorry for any delay, we have now received the return and sent you a return acknowledgement email. We will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but we will be sure to process the refund promptly. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Didn’t look like picture completely different hat, sizing of hat wasn’t the usual Ugg size either east too big Had taken tags off to try hat on so unable to return ! Do not recommend”

Helpful Report

Posted 1 year ago

Dear Julie, Thank you for the review and I am sorry to hear this has happened with your order, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email or telephone and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Soles have no grip whatsoever and they're very thin so you feel every bump in the track. I slipped several times this morning. How do I return as returns page says see returns page!”

Helpful Report

Posted 1 year ago

Shuperb is rated 4.7 based on 17,698 reviews