Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order not yet received. Please investigate.”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Where is my order?????”

Helpful Report

Posted 2 years ago

Hi Angela, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times, you can track the parcel via the email we sent when the order was dispatched. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Website not clear about return we should pay for it”

Helpful Report

Posted 2 years ago

Dear Veda, Thank you for your review. I am sorry to hear that you are unhappy with our service. We do deduct £4 from the refund total for the use of our prepaid returns label, assuming that the label wasn't purchased for £1 when the order was originally placed. We specify this in the 'Need a returns label?' section of our returns page. We don't charge for the use of the label if the item's being exchanged. We make the deduction from the refund due to the postage cost to us of the prepaid label. I hope this has served to explain the situation. If you have any further questions or queries then please don't hesitate to contact us. Kind regards, Sonal.

Posted 2 years ago

“I have rated you with a one star if there was zero stars I would give you that rating you ask for a review a review on for what I am STILL waiting for my purchase to arrive!!!! as this is a Christmas present I thought I would order in plenty of time to take the stress out of last minute orders well that hasn't worked has it please inform me as to when I may expect my delivery or please refund my payment so I may order elsewhere”

Helpful Report

Posted 2 years ago

Hi Debra Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Impossible to get on. Needs a zip.”

Helpful Report

Posted 2 years ago

“When the boots arrived they were different sizes, one a size 38 and one a size 39 so I had to send them straight back. Very disappointed but I’m hoping the replacements will be what I ordered.”

Helpful Report

Posted 2 years ago

Dear Gillian, Thanks for your review. Please accept my sincerest apologies that this was missed, and you received an incorrect size, we will be sure to rectify this for you as soon as possible. We will be sure to send out the replacement pair as soon as possible and provide your new tracking reference via email. Once again, I do apologise for the inconvenience caused here. Best Regards, Sonal.

Posted 2 years ago

“Well to be fair, I still haven't received them after ordering them two weeks ago. Am beginning to think it's been a scam. Will give it a few more days before looking into it properly.”

Helpful Report

Posted 2 years ago

Dear Angela, Thank you for the review and I am sorry to hear this, I have looked into this with Royal Mail who marked this as delivered on 16/11 at 11:12am and provided a photo with a GPS Scan. You can view this via the tracking reference we emailed to you when the order was dispatched on 14/11. Please can you kindly contact our customer services department via email or telephone so we can look into this further, with the carrier and resolve the matter. Sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“Too small. Size 5 should be 38 European but these were 37.5 and too small.”

Helpful Report

Posted 2 years ago

Dear Jean, Thank you for the review and I am sorry to hear that the pair has not fit, as you had expected, unfortunately, all brands and styles can vary slightly with their fitting. The sizing is set by the manufacturer TOMS who class the UK Size 5 as the EU 37.5, as specified on the size chart shown on the listing. You are more than welcome to return the pair for a refund or an exchange to a larger size, if you wish. Please contact our Customer Services department if you need any assistance at all, we are always more than happy to help. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Had my delivery sent to another address, still waiting for return and first and last time ordering.”

Helpful Report

Posted 2 years ago

Dear Mariam, Thank you for the review and I am sorry to hear this, I have looked into this for you with Royal Mail and the parcel was not delivered to another address but has been returned back to us. Unfortunately, the address label was damaged in transit, so they were unable to identify your delivery address but as all our parcels have our returns address on them, the carrier has returned this to us. We have now resent the order to you, and I would very much expect for this to arrive shortly. Please accept my sincerest apologies for the inconvenience caused here and do let us know if you need anything else. Kindest Regards, Sonal.

Posted 2 years ago

“I am afraid l need to return my boots, they state they are a uk7 but l can not get into them. My friend is a size uk6 and they can not get into them. A lovely looking boot but not for me due to the curious sizing.”

Helpful Report

Posted 2 years ago

Dear Jean, Thank you for the review and I am sorry to hear that the pair has not fit, as you had expected, unfortunately, all brands and styles can vary slightly with their fitting and the sizing is set by Hush Puppies. You are more than welcome to return the pair for a refund or an exchange to a larger size, if you wish. Please contact our Customer Services department if you need any assistance at all, we are always more than happy to help. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Arrived damaged. Sent back. What more can I say? Waiting for refund.”

Helpful Report

Posted 2 years ago

“Can’t review. Never arrived!”

Helpful Report

Posted 2 years ago

Dear Justine, Thank you for the review and I am sorry to hear this, I have looked into this with Royal Mail, they did attempt to deliver the parcel on 31/10 but no one was available. I have since rearranged this on your behalf and they will now attempt delivery on Monday 7th November, all the details have been sent to your email address. Please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 2 years ago

“Still wAiting for my replacement after wrong size sent”

Helpful Report

Posted 2 years ago

Dear Derek, Thanks for your review. Please accept my sincerest apologies that this was missed, and you received the incorrect size, we will be sure to rectify this for you as soon as possible. We have not received the pair back as of yet but rest assured, we will be sure to send out the size required as soon as possible and provide your new tracking reference. Once again, I do apologise for the inconvenience caused here. Best Regards, Sonal.

Posted 2 years ago

“Extremely poor service. Delayed delivery, received shoe with defects. Contacted customer service immediately. Dragged the enquiry with unnecessary questions and requested several photos as proof. After all the explanations and photos no favourable result from the company who should be responsible for their products. Be careful before you purchase.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the review and I am sorry that you aren't happy with our service here. We did speak to you in regard to the pair you received and issued a prepaid returns label so the pair could be returned for a direct replacement. Unfortunately, even though the issue was raised the pair was returned back to us with clear signs of wear. We are very fair with our returns policy, and we always inspect items upon receipt, as part of our thorough returns process to identify any problems with returned goods. We are in no way trying to shun our responsibility towards our customers but if an item is reported as having an issue upon delivery, for example a cosmetic issue, it should be returned back to us unworn so we can resolve the matter promptly. I do apologise for the inconvenience caused here but as you chose to wear the pair, we were unable to accept them back. Kindest Regards, Sonal.

Posted 2 years ago

“Still have not received my order although full payment has been taken”

Helpful Report

Posted 2 years ago

Dear Lucy, Thank you for the review and I am sorry about this, we have experienced some delays with Royal Mail, due to the Industrial Strikes. This has now been marked as delivered, I do hope you have your order and please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 2 years ago

“Would not order from this company again. I will be sending the Mud Dogs back for a refund as they have leaked after second outing in the rain.”

Helpful Report

Posted 2 years ago

“Not received my order yet”

Helpful Report

Posted 2 years ago

Dear Deborah, Thank you for the review and I am sorry about this, we have experienced some delays with Royal Mail, due to the Industrial Strikes. I have looked into this with the carrier, your parcel currently with the local delivery office and is due for delivery today, 19/10. We do appreciate your support and patience with the current strikes, please do let us know if you need any further assistance and sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“Very cheap boots, also received a faulty pair, requested return and waiting for long time to proceed, returned item but refund is taking too long, very unprofessional customer service team.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances for example if a pair needs to be checked for a fault, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“I’m not very happy as I’ve still not received both pairs of flip flops. I go on holiday on Tuesday and this is a real inconvenience as I’m now going to have to buy new ones and hope I’ve got them for going away! Not happy at all.”

Helpful Report

Posted 2 years ago

Dear Steven, Thank you for the review and I am sorry to hear this, I have looked into this for you with Royal Mail and can see the order was delivered on 24/09. I do hope you now have your Flip Flops and I do sincerely apologise for the delay in receiving the order. Hope you have a lovely Holiday and please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 2 years ago

“Terrible experience”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your review and I am sorry to hear you are displeased. Unfortunately, we have no influence over any import duties, and these are applied by your own government in line with Brexit . We do recommend for the customer to check into their own countries import duty policy, before ordering and you are prompted at checkout to accept the Terms & Conditions of the sale. We are a UK based company, and this is specified on all our websites. Please do let us know if you have any further questions and apologies for any inconvenience caused here. Best regards Sonal.

Posted 2 years ago

Shuperb is rated 4.7 based on 17,700 reviews