Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my sandals”

Helpful Report

Posted 2 years ago

Dear Jim, Thank you for the review and I am sincerely sorry for the delay in receiving your order. Royal Mail have currently got some delays internally. I have looked into this for you and can confirm they expect to deliver your order today, 12/09 as per the latest tracking update, please do let us know when it arrives or if you need any further assistance. Once again, I am sincerely sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“Not yet received”

Helpful Report

Posted 2 years ago

Dear Josephine, Thank you for the review and I am sincerely sorry for the delay in receiving your order. Royal Mail have currently got some delays internally. I have looked into this for you and can confirm they expect to deliver your order on Wednesday 7th September 2022 between 8:56am - 10:56am, please do let us know when it arrives or if you need any further assistance. Once again, I am sincerely sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“If you expect reviews , you should offer some incentive . Like other companies do .”

Helpful Report

Posted 2 years ago

Dear Andrea, Thank you for the review and I am sorry for any inconvenience caused here, the request to leave a review is optional and not a requirement. We are a family run business based in Leicester and these reviews do help provide us with invaluable feedback about our products and service to make sure our customers have an optimum shopping experience. Apologies again for any inconvenience this may have caused. Kindest Regards, Sonal.

Posted 2 years ago

“I have not received my purchase after 10 days. I have been asked to wait another two days and then get back in contact if not received. After this advice I have been asked to write this review”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am very sorry about this, there seems to have been a delay within Royal Mail, I am personally monitoring the tracking. If you have not received your order by the end of the day on Friday, please do let us know and we can investigate this further for you. Rest assured we will do everything we can to rectify this for you but we do have to allow a certain period before we can officially raise this with the carrier. Sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“Shoes a very bad fit, one bigger than the other. I have 4 pairs and know they are usually a good fit. Emailed a picture to customer services, they now require a picture of the soles to try and help me? I literally tried them on in my kitchen!!! One was so tight I couldnt walk in them. Very slow at getting back to me. In no hurry to rectify this. All I want is a replacement pair.”

Helpful Report

Posted 2 years ago

Dear Alex, Thank you for the review and I am sorry to hear this has happened. I have responded to your email and issued you with a prepaid returns label so the pair can be returned. Once we receive your item back at our returns facility, we will be sure to rectify this and I have noted your request for a direct replacement. Once again, I am sincerely sorry for any inconvenience caused. Best regards Sonal.

Posted 2 years ago

“The product was not as advertised and was exactly what we had not wanted (an orange strap). The product in the picture and the product that arrives should be exact. This was false advertising”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear you have received a different pair from your order, we will be more than happy to look into and rectify this for you. Please can you kindly contact our Customer Services department via email at cs@shuperb.co.uk and we will be more than happy to investigate. Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 2 years ago

“I was sent the wrong shoes!! I returned them the same day. I have yet to receive the correct shoes and your company has my money. I am going to report this to trading standards.”

Helpful Report

Posted 2 years ago

Dear Juliette, Thank you for the review and I am very sorry to hear this, I have looked into this for you and we sent you a direct email. This was an error on our part and I am rectifying this for you, I will provide a further update via email as soon as possible and provide you with a new tracking reference. Once again, I am sincerely sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“The shoes were not good the heights of the back center seam were too low, they measured 2” a true Oxford should be 2.5” at the back. This meant that the shoes did not cup around the heel giving stability and grip , Apart from that major fault I liked the leather soles. The shoes were not in my opinion merchantable quality”

Helpful Report

Posted 2 years ago

Hi Kelvin, Thanks for the review and I am sorry to hear the pair were not as expected or to your liking, you are always more than welcome to return any order if you are not completely satisfied with your purchase. I can confirm we have since received the pair back and will be sure to process the refund shortly. Once again, apologies for any inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“My crocs still havent arrived going on holidays Saturday very disappointed”

Helpful Report

Posted 2 years ago

Dear Mrs Mccallum, Thank you for your review. According to your order's tracking information, your item is due for delivery today. I do apologise for the delay to the delivery, it looks like Royal Mail have been dealing with some delays over the last week or so. Kind regards, James.

Posted 2 years ago

“Waited so long, called them everyday, and at the end all this is just to hear they run out of the size I ordered. why they had not updated their website in the first place is another issue.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry the pair was not available in the size required. We had a stock issue with your pair, and our efforts to source a replacement from the supplier were not successful with regret. Whereby possible we will try and find an alternative we can offer that may be suitable but due to the nature of the product, there was nothing else we could suggest. I can confirm this has been refunded for you and we thank you for getting in touch as per the email you received so we could resolve this for you promptly. Once again, please accept my sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“Only poor as took on holiday and stolen from the hotel room .”

Helpful Report

Posted 2 years ago

“Very poor. I request a refund. Or a replacement size 10 wide fitting shoes.”

Helpful Report

Posted 3 years ago

Dear Daniel, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email at cs@shuperb.co.uk or give us a call on 0116 326 0605. Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

“Very disappointed with my shoes.”

Helpful Report

Posted 3 years ago

Dear Lynne, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please kindly respond to the email that I have sent directly to you at your soonest convenience, so we can get this resolved for you. Sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 3 years ago

“I have been trying to return an item, I have had no response, so disappointing.”

Helpful Report

Posted 3 years ago

Dear Jayne, Thank you for the review and I am sorry to hear this, we do not appear to have any correspondence from you hence why we have not responded. Please kindly contact us via email at cs@shuperb.co.uk or give us a call on 0116 326 0605 and we will be happy to talk you through our very easy returns process. Alternatively, our website has a step by step returns guide which can be found on the link below: https://www.shuperb.co.uk/returns-i5 Apologies for any inconvenience caused here. Kindest Regards, Sonal.

Posted 3 years ago

“I haven’t received these boots and paid for express post”

Helpful Report

Posted 3 years ago

Hi Donna, Thank you for the review and I am sorry to hear this, I have looked into this for you with Royal Mail and can see they did attempt to deliver the parcel on 21/04 as per the Express Delivery. Unfortunately, as no one was available to take the parcel in they will now reattempt delivery on 29/04 as per the redelivery request they have received. I do apologise for any inconvenience caused here and please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 3 years ago

“Wellies split after wearing twice not happy with product at all”

Helpful Report

Posted 3 years ago

Dear Lee, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email on cs@shuperb.co.uk or give us a call on 0116 326 0605 and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

“I can totally understand that I was not supposed to stick my return sticker on to the box however by the time I had read the entire instruction Of return it was to late I suggest that perhaps the return label that you require is not sticky this way it deters the person sending it back the option to stick it somewhere so it does not get lost . I think £13 for a NEW box is very steep and I’m sure there are PLENTY of box’s that you can use to replace it I would appreciate your”

Helpful Report

Posted 3 years ago

Dear Maria, Thank you for taking the time to leave us a review and I am sorry to hear you are unhappy with the restocking fee. If I may, I would just like to explain why you were charged. This was not returned to us in the condition it was dispatched, we had to make the deduction for box which is a percentage deduction as the original packaging was damaged by the returns label being affixed to the side of the box which is shown in the image my colleague sent you via email, we do not have extra boxes to replace any damaged ones because each item comes from the supplier in the original box. We do request are items returned unworn and in the original packaging, it is always best to use a mailing bag when returning items to prevent damage to the packaging. We did not deduct the amount for the damaged box alone, the deduction also reflected the returns label you downloaded from the website to send the pair back to us. I am extremely sorry you are unhappy and I can only apologise for the inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Slow service ⁉️”

Helpful Report

Posted 3 years ago

Dear Anda, Thank you for the review and I am sorry to hear this. Your order was dispatched within two days of being received but there are currently some delays with parcels being delivered to Australia. I have investigated this with the carrier and I am pleased your order has now been delivered. Please accept my apologies for the delay and inconvenience caused here. Kindest Regards, Sonal.

Posted 3 years ago

“Not a good experience at all. Boots not to size necessitating a need to return them. Extremely difficult to find out how to do a return so e mailed your company. Received a reply which should have included a link in order for me to be able to find out how to return. No link included so I am no further forward. Very frustrating.”

Helpful Report

Posted 3 years ago

Hi Gill, Thank you for the review and I am sorry to hear this, I have created the QR code label for you, this has been sent to your email address and I have also just left you a voicemail to explain. Please do let us know if you need any further assistance and I am sincerely sorry for any inconvenience caused here. Kindest Regards, Sonal.

Posted 3 years ago

“Ordered shoes online when I received them there was damage to the left shoe spoke to customer services they told me to take pictures which I did and sent them. Then I was told to print a return label off your website which I couldn’t do. To much hassle just to return a pair of shoes. Will not shop with you again.”

Helpful Report

Posted 3 years ago

Dear David, Thank you for the review and I am sorry to hear this. I tried calling you earlier today but was not able to speak to you so have left you a voicemail, you are more than welcome to give me a call back. I have also sent you a direct email so we can get this resolved for you prompty. I do apologise for the inconvenience caused and please do get in touch if you need any further assistance. Kindest Regards, Sonal.

Posted 3 years ago

Shuperb is rated 4.7 based on 17,700 reviews