Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items sizing is way off have compared to another sized shoe more than an inch difference very disappointing the returns policy is absolutely ridiculous!!!! DO NOT BUT FROM THEM”

Helpful Report

Posted 5 months ago

“I placed an order for a pair of platform crocs and was charged twice - this is yet to be resolved by the team at Shuperb”

Helpful Report

Posted 5 months ago

“Awful quality slippers awful returns process, returned my slippers i bought for my partner they received them 6 days ago and i still havrnt had confirmation not only this but inhad to pay for delivery to return rubbish merchandise never dealt with such a shambles of a company in my 35 years of life avoid at all cost dont waste your money at all please dont fall for there rubbish product.”

Helpful Report

Posted 5 months ago

“Very poor customer services. Received a pair of boots which had clearly been very tried on by a previous customer, and even included their packing slip showing all their personal information. Shuperb requested multiple photos but it’s still costing me to return the worn boots as they won’t provide a returns label. Shop elsewhere!”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for the review and firstly let me sincerely apologise for any inconvenience caused, I am sorry to hear the this has happened. We have responded to your email and provided you with a prepaid returns label so the order can be returned, if you have any further questions, please contact us directly via email. Kindest regards. Sonal.

Posted 5 months ago

“Terrible, I bought 2 pairs of hush puppies. 1 pair had one shoe smaller than the other and the other pair were both far too small and the stitching was faulty going off the edge of the shoe. I’ve parcelled up ready to return and waiting to get a label printed as don’t own a printer, disappointed you have to pay for returns - even though both pairs are faulty.”

Helpful Report

Posted 5 months ago

“I am trying to get a return label for these boots as they are not waterproof as described”

Helpful Report

Posted 5 months ago

“I'd give 1/2 a star if possible. I am yet to get my item, Royal Mail misplaced the percel and you guys literally enabled them do it. I wish I had given the money to charity. I had to order a new one yesterday because I need the shoe and now hoping they'll deliver it this time. I only came back because I couldn't find the same shoe elsewhere at your price. It's the first time I'm buying here and the experience won't leave me for a very long time to come.”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for the review and I am sorry to hear this. We are aware of this and have filed a missing parcel claim with Royal Mail. The parcel has been marked as delivered with a photo and a GPS scan provided on the tracking so we do have to let the carrier formally investigate. Rest assured we will get this resolved and be sure to provide an update as soon as we are able to but we do have to follow the official missing parcel protocols Royal Mail have in place when a parcel has been marked as delivered. Apologies for the inconvenience caused. Regards, Sonal.

Posted 5 months ago

“Good delivery. Item returned though”

Helpful Report

Posted 5 months ago

“I bought a size 14 dress shoe, when I tried then on they can't have been a size 12. Sent back straight away, 2-3 weeks later haven't heard anything, no refund given”

Helpful Report

Posted 5 months ago

“My boots arrived with one zip broken, I didnt even need to take them out of the box to see the fault. I have sent pictures and emails to Shuperb but received an email saying it was being investigated, that was more than 2 week ago......Not Happy”

Helpful Report

Posted 5 months ago

“Wrong size boots turned up. Returned and still waiting for the WhatsApp team to refund me.”

Helpful Report

Posted 5 months ago

“Wrong colour was advertised, which i was told was an advertising error which is not my fault, no help offered just told it was an unfortunate mistake.”

Helpful Report

Posted 5 months ago

“Incorrect photos to goods received. Incorrect item description. Item returned”

Helpful Report

Posted 5 months ago

“Shocking treatment when waiting for a refund. Bad customer service no email to explain why they withheld my money. Partial refund only given. Feel totally ripped off”

Helpful Report

Posted 5 months ago

“The pull tag on the back broke the first time they were tried on. I have contacted the company and sent photos of the damage and have heard nothing since 2nd Dec. I will update my review with outcome.”

Helpful Report

Posted 5 months ago

“Horrendously long waiting for a refund up to two weeks! This after goods have been received by sender”

Helpful Report

Posted 5 months ago

“Still awaiting my order which was meant to arrive December 6th. I’ve had no explanation or reason for the delay and the item was meant for a birthday present which now unfortunately is going to be given late.”

Helpful Report

Posted 5 months ago

“I bought hush puppies, they were marked up as an 11, but were more like an 8. Waiting to see goo good the company is on returns.”

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Posted 5 months ago

“I have not received my order!!!”

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Posted 5 months ago

“I returned them but didn't hear from anyone. I'm not satisfied with customer service...”

Helpful Report

Posted 5 months ago

Shuperb is rated 4.7 based on 17,698 reviews