Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

Write Your review

Tell us how Shuperb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pair of Geox school shoes, within 5 days they were coming apart at the toes.”

Helpful Report

Posted 8 months ago

Dear Hayley, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 8 months ago

“Disappointed. Shoes came up too small even though I ordered my normal size. Eu40 is a 6.5 in uk sizing NOT 7 and then to top it all you charged me to return them.”

Helpful Report

Posted 8 months ago

“The slippers are not wide fit they are closer to standard. Saved the bag they came in but no returns label on it or in it. Will go online to find where to return the slippers.”

Helpful Report

Posted 8 months ago

Dear Anna, Thank you for the review and I am sorry to hear the pair is not as wide as expected, they are specified as being a wide-fitting style by the manufacturer and advertised as such. We do offer a 30-day returns period if you are not completely satisfied with your purchase and you are welcome to return any unworn item for a refund, please kindly see the link below to our very easy returns guide: https://www.shuperb.co.uk/returns-i5 Please do let us know if you need any further assistance and apologies for the inconvenience caused. Kindest regards, Sonal.

Posted 8 months ago

“Ordered some school shoes from Shuperb and realised I’d ordered the wrong size. I emailed their customer services straight away (2 mins after ordering) and asked them if they could change the size. They refused and said I had to wait to get the pair I’d ordered and send them back asking for the other size. I have now returned the shoes and managed to find the same pair at MandM direct almost £10 cheaper.”

Helpful Report

Posted 8 months ago

Hi, Thank you for the review and I would firstly like to sincerely apologise that we were unable to amend the size before the system locked the order in. I completely understand that you did make the request in a timely fashion. Unfortunately, it is not always possible to amend the order as it goes too far into the dispatch process before we note your request. We are not always able to adhere to requests as we do try and dispatch orders as fast as possible, in circumstances like this, we always advise you give us a call so we can act on this promptly. On this occasion as the order was already shipped you are welcome to return the pair for an exchange, we will gladly cover the cost of the returns postage. Once again, I am sincerely sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 8 months ago

“I returned the item because it was too large in size. The Royal Mail has confirmed the returned was made on the 25th of August, and I have not received a refund, or even a notification from Shuperb yet.”

Helpful Report

Posted 8 months ago

Dear Aitor, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but the return has been received and this will be refunded in 1-2 days. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 8 months ago

“Shoes was ordered for a wedding day Never arrived still no refund”

Helpful Report

Posted 8 months ago

Dear Stephen, Thank you for the review and I am sorry to hear this, Royal Mail did attempt to deliver the parcel but when the order was placed on the website, your delivery address was incomplete. They have since returned the parcel to us on a return to sender and we have issued a full refund, I do apologise for the inconvenience this may have caused you. Kindest regards, Sonal.

Posted 8 months ago

“Haven’t received my order yet. The email says they have delivered but does not say where.”

Helpful Report

Posted 8 months ago

Hi John, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 21/08/23, a day earlier than the estimated delivery date of 22/08/23, I do hope you now have your order. Please do get in touch if you need any further assistance and sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 8 months ago

“Shoes badly marked so have returned for a refund. So disappointed.”

Helpful Report

Posted 8 months ago

“Having difficulties returning purchase, as it is too big.Mo return label in bag”

Helpful Report

Posted 9 months ago

Dear Inger, Thank you for the review and I am sorry to hear this, we have sent you a direct email on how you may return the pair with a link to our very simple returns guide, you can also access a returns label via this link. You can also find this link below: https://www.shuperb.co.uk/returns-i5 If you are still having difficulty, please kindly give us a call on 0116 326 0605 and we will be very happy to talk you through the returns process. Apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 9 months ago

“Well to start with I did not put 2 packs of the croc widgets in basket, one was free and it gave correct charge but the over charged by £17.99 for extra widgets. Emailed immediately but no response until after order delivered. Was told to send back at. Cost of £4! Next in the order it was for a size 9 croc, size 10 was delivered! Absolute shambles. First time I have ordered from Shuperb and it will be the last. Normally stick to bigger retailers with a good customer service in place, my mistake. I won’t be using this retailer ever again.”

Helpful Report

Posted 9 months ago

Dear Lorraine, Thank you for your review. I am sorry to hear that you are unhappy with our service. We received the order that you placed via the website for two pairs of Crocs and two lots of Jibbitz, only one pair of the Crocs were part of the promotion whereby you receive a packet of free Jibbitz. As two lots were added to the basket the system charged you for the pair that were not part of the deal and we did email you to say you are welcome to return them and we will proceed with the refund for the unwanted set. All Crocs have the US Size embossed on the sole, the UK 9 pair you have ordered will show 10 on the soles as this is the US equivalent, the tag on the shoes and packaging will verify the UK, US and EU Size, we have sent the correct size as per the order received. I am sorry if you feel our Customer Service was not as expected but we have tried to help resolve this for you and are still awaiting the return of any unwanted goods so we can process a refund as specified in our email communication with yourself. I hope that this has helped to explain the situation. If you have any further questions or queries then please don't hesitate to get in touch and apologies for any inconvenience caused here. Kind regards, Sonal.

Posted 9 months ago

“Still at the post office due to customs issues between UK and Sweden. So I don’t have my shoes yet.”

Helpful Report

Posted 9 months ago

Dear Håkan, Thank you for the review and I am sorry for any delay in receiving your order. I have looked into the tracking and can confirm he package has arrived in Sweden and is currently with your local carrier, PostNord. They will attempt delivery as soon as possible, please feel free to contact us directly if you need any further assistance and once again I am sorry for the inconvenience this may have caused. Kindest regards, Sonal.

Posted 9 months ago

“One shoe was bigger than the other and not comfortable. Have returned”

Helpful Report

Posted 9 months ago

Dear Customer, Thank you for the review and I am sorry to hear this, we have since received the return and are looking into the issue you have raised with the pair. We will be sure to contact you directly via email with a further update and be happy to replace or refund the order for you. Sincerest apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 9 months ago

“Not very impressed they didn’t turn up & the matter still isn’t resolved !!”

Helpful Report

Posted 10 months ago

Dear Gail, Thank you for the review and I am sorry to hear this, your parcel has been returned to us by Royal Mail. I have sent you a direct email and am happy to resend your order, I look forward to hearing from you. Kindest regards, Sonal.

Posted 10 months ago

“the photo made these shoes look like they had a green sole, but they didn't it's standard black, so returning.”

Helpful Report

Posted 10 months ago

Dear Samantha, Thank you for the review and for taking the time to share this feedback. I do apologise the pair was not as expected, I have looked into the images on the website and the photos do show the upper insole as being green but the actual sole as being black, sincerely sorry if this was not clear enough. You are more than welcome to return the order for a refund within 30 days of delivery and do let us know if you need any further assistance. Once again, apologies for the inconvenience this may have caused. Kindest regards, Sonal.

Posted 10 months ago

“Delivery was fine but I ordered Size 8 Espadrilles and they were miles too small. When I looked at the soles it had 41 which is 71/2 not 8. 42 is an 8 so I had to pay postage for something I hadn’t ordered. They were also extremely narrow and I haven’t got particularly wide feet. All in all NOT happy!!”

Helpful Report

Posted 10 months ago

“Rubbish experience”

Helpful Report

Posted 10 months ago

Hi Sharon, Thank you for the review, we really appreciate you taking the time to let us know about your experience. It is very important to us that we get things right and we regret that we didn't on this occasion. I would very much like to look into the experience you had with us, are you available for a telephone call please? Please kindly respond to the direct email I am sending you and I very much look forward to discussing this with you. Kindest Regards, Sonal.

Posted 10 months ago

“Yep Ill give a review :) Yours was the only place that could get me white cros delivered the next day, so I paid the extra because I was going on holiday. Shuperb, knowing thta the Royal Mail were apparently still not delivering on time even if extra was paid, still ook the extra money for delivery, and made no mention that they were experiencing delays on this type of delivery so I could decide to go elsewhere.....and so on the day they were due delivery, tey didnt deliver and instead just got an email saying they were experiencing delays....so my crocs got deliverered after my holiday....what awaste of time! So no....i wouldnt reccommend Shuperb.”

Helpful Report

Posted 11 months ago

Hi Andrew, Thanks for your review and I'm very sorry to hear the order arrived later than expected, we do dispatch all orders promptly but Royal Mail did have some delays at certain Mail Centres so I am sorry for the delay. We always try and quote an accurate estimated delivery date but occasionally the parcel does get delayed due to Royal Mail and issues within their internal network. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 8 months ago

“These trainers have been very poor quality, wished I had never purchased. It had lasted my son about 4 months, I'm going to return this item.”

Helpful Report

Posted 11 months ago

Dear Customer, Thank you for the review and I am sorry to hear this has happened to the pair. We have no record of the pair retuning back to us yet for further inspection, can you kindly contact our customer services team via email so we can look into this for you quoting the order reference number please? We look forward to hearing from you. Kindest Regards, Sonal.

Posted 9 months ago

“My shoes were going to turn up late!! The team at Shuperb got in touch and made things happen. I got my shoes in time and they looked great. I run a business and understand deliveries have not always been perfect in recent times. These guys made it happen and I was very impressed. They care about their clients. Thanks again.”

Helpful Report

Posted 11 months ago

“Size sent in US sizing. Therefore too small , and you charge to return.”

Helpful Report

Posted 1 year ago

Hi Sasha, Thank you for the review and I am sorry to hear the pair did not fit as expected, we are more than happy to exchange them for a different size. Please kindly contact our customer services department and we will be happy to talk you through our very simple exchange process, as we allow one free exchange per order we will cover the cost of any returns postage. We look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

Shuperb is rated 4.7 based on 17,698 reviews