Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive the item I ordered and when I sent it back for a refund I was not refunded”

Helpful Report

Posted 5 months ago

“Sadly one slipper was visibly larger than the other, and not particularly well cut either. I’ve had bedroom athletic slippers several times before and the quality was far superior. Disappointing.”

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Posted 5 months ago

“Boots still not arrived despite tracking messages saying delivered today (for last few days!)GG343305802GB”

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Posted 5 months ago

“Order STILL not arrived. Need a refund will be going to fraud at my bank this week. So disappointed.”

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Posted 5 months ago

“Order not received and no response when emailed numerous times”

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Posted 5 months ago

“I have not yet received my refund”

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Posted 6 months ago

Dear Kenesha, Thank you for the review, I can confirm the return has been received and we are currently looking into the issue you raised with the pair. We will be sure to contact you with a further update via email shortly and have this fully processed as soon as possible. Kindest regards, Sonal.

Posted 5 months ago

“I still haven’t received my boots. The first pair were returned because they were faulty and I have not received a replacement but I’ve now been chased for two reviews!!”

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Posted 6 months ago

“I am still yet to receive my shoes ?!”

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Posted 6 months ago

Dear Claire, Thank you for the review and I am sorry to hear this, I have looked into this with Royal Mail who attempted to deliver the parcel on 03/11/23 but no one was available. I have rearranged redelivery on your behalf and they will now attempt to delivery your order on 20/11/23, confirmation of this booking has been sent to your email address. Please do let us know if you need anything else and apologies for the inconvenience caused. Kindest regards, Sonal.

Posted 5 months ago

“I ordered two pairs of shoes from you. I returned one pair with the order number, SHUK1532104. It’s been over two weeks and I’ve not received a refund or a reply from any email. I sent it by Royal Mail. This is unacceptable. Customer service is non existent.”

Helpful Report

Posted 6 months ago

Dear Stuart, Thank you for the review and I am sorry for any delay in processing your refund, the returned pair has been received and we will have the refund processed for you shortly. If I may, we have responded to your queries via Email and WhatsApp, whereby you provided us with the return tracking reference for the returned parcel. We will always endeavour to process returns as quickly as possible, in exceptional circumstances, this can take slightly longer but we thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 5 months ago

“The boots were returned as the suede was badly marked and the two boots did not match. I am still waiting for a replacement pair.”

Helpful Report

Posted 6 months ago

“Within wearing just 2 days the boots are rubbing at the seam, very unusual for such a quality boot. Seems like a manufacturer fault in design”

Helpful Report

Posted 6 months ago

Dear Yvette, Thank you for the review and I am sorry to hear this has happened to your pair, we have been liaising with you via email regarding the now-returned pair. We will be sure to look into the issue raised with the pair upon receipt and contact you directly via email with an update. Kindest regards, Sonal.

Posted 5 months ago

“Very poor quality leather and inconsistent sizing. And complete ignorance from the customer service team- no response or even an acknowledgment of my attempt t try to address these- either by sending a brand new pair with no scratches that were not returned a number of times- the box is by now half broken or having at least offer to be allowed to return it free of charge for the full refund including the postage I paid for delivery. Shambolic!”

Helpful Report

Posted 6 months ago

Dear Customer, Thank you for the review and I am sorry to hear this, if I may, we are currently liaising with you directly via email to get this resolved. You have left this review before really giving us the opportunity to look into this for you, we have responded to your messages and emails within the 24 hour period, we aim to answer all queries in this time frame. We will be happy to issue a prepaid returns label and cover the cost of the returns postage, please kindly respond to our email with the additional information requested so we can get this resolved for you. I am sorry for any inconvenience caused. Kindest regards, Sonal.

Posted 6 months ago

“Hi, sadly, I still haven’t received my order. I’ve paid for it but have nothing in return. The Royal Mail has bogged up so, please refund me and keep your boots.”

Helpful Report

Posted 6 months ago

Hi Helen, Thanks for the review and I am sorry to hear this, Royal Mail attempted to deliver your parcel on 17/10/23 but as no one was available they have taken this back to the delivery office pending redelivery or collection. I have rearranged this on your behalf and they will attempt to redeliver the parcel on Tuesday 24th October, they have sent you a direct email to confirm the booking. Please do let us know if we can help with anything else and apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 6 months ago

“Ordered a size9 got a size 8”

Helpful Report

Posted 6 months ago

Dear Beverly, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you and send out the correct size. Please can you kindly contact our Customer Services department via email, sincerest apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 6 months ago

“Wrong item sent”

Helpful Report

Posted 7 months ago

Dear Laura, Thank you for the review and I am sorry to hear this, we have issued you with a prepaid returns label via email so the order can be returned. We will be sure to rectify this when we have the pair back and send you the replacement. Please accept my apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 5 months ago

“I'm really sorry but I don't think I'll be buying these again or anything else. See photo?”

Helpful Report

Posted 7 months ago

Dear Marjorie, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email and we will be more than happy to help with any after sales care you may need? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 7 months ago

“Purchased a pair of boots a year ago then purchased another pair 2 weeks ago of the same size but they are half a size smaller. They will not accept a return / refund as they altered the heel size at my request which I paid for. So I now have a £200 pair of boots that don’t fit me so I’m seeking legal action. Avoid this company, they are very quick to take your money but when problems arise they do not take ownership and nothing is stated in their terms regarding size differences so they are in breech of consumer rights.”

Helpful Report

Posted 7 months ago

Dear Shafique, Thank you for the review and I am sorry to hear you are displeased, if I may, I would like to clarify some of the points you have raised. The pair you purchased was customised at your request for an additional fee, before taking any payment from you we did specify via email and on the telephone that this item is not eligible to be returned. When we customise an item as requested by the customer, we are essentially changing this item for you from the standard way it has been manufactured, you were made aware of the conditions of the sale and decided to proceed. Your previous order in 2022 was for the Valente pair, this is a different design and all styles can vary in their fitting, we cannot guarantee an item will fit and it is very much dependent on your own feet, this is not a manufacturing fault with the pair and very much a fitting issue. I am sorry that the pair did not fit as expected but in no way have we breached any Consumer Rights, once again, apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 7 months ago

“Poor returns service”

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Posted 7 months ago

Dear Customer, Thank you for the review and I am sorry to hear you are displeased. The item you reported as being faulty, was directly raised with the supplier based on the images and information you provided. On this occasion, there is no manufacturing fault with the pair and this has been deemed this to be as a result of how the pair has been used and not an issue with the way the pair has been manufactured. I appreciate this is not the outcome you were hoping for but we have looked into and raised this directly with the supplier but the pair is not faulty, with regret. Sincerest apologies again for any inconvenience caused. Kindest Regards, Sonal.

Posted 7 months ago

“I only bought these items because I couldn’t get the men’s sizes I needed and the credit note was running out I wouldn’t have had a credit note if I’d realised the count down for return of an exchange starts when you order the original item”

Helpful Report

Posted 7 months ago

Hi Sharon, Thank you for the review and I am sorry to hear this. In regards to the returns period and exchanges, we do clarify on the website that we offer 30-day returns for all purchases made on our website and that the returns period starts from the date that the item is delivered to you, exchanges do not reset the returns window. We are always on hand to answer any questions you may have before placing an order please accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 7 months ago

“Really poor service… they have had my return for nearly 3 weeks and no refund. I will not be using them again!”

Helpful Report

Posted 8 months ago

Dear Jade, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but as per my direct correspondence with yourself, I have requested this be processed by the end of the day. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 8 months ago

Shuperb is rated 4.7 based on 17,698 reviews