Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive never had a problem with shoes. Having said this these shoes arrived promptly and l could not get my foot in them at all. Returned them within an hour of receipt. Still waiting for a refund.”

Helpful Report

Posted 1 month ago

“Service was first class, ordered boots which arrived promptly. Problem was they were a different colour to the ones advertised on website, ones advertised were a cherry brown not light tan so i have returned them and am looking forward to getting my money back, would definitely use shuperb again thogh, good service, cheers Paul”

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Posted 2 months ago

“Boots were beautiful but sadly they didn’t fit my calf so I had to return them. 😢”

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Posted 3 months ago

“Hi I had to return them as size too small for me thanks Wendy”

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Posted 3 months ago

“Lovely boots. Sizing is wrong. Imagine size 4 and couldn't get my foot in it. Think it's a rocket dov thing as bought a pair a few years back and had same error.”

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Posted 3 months ago

“Not impressed.....”

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Posted 3 months ago

Dear Eileen, Thank you for the review and I can only apologise for the delay in processing your return. I have contacted our finance department and asked them to refund this as a priority, please kindly allow up to 48 hours. Best regards Sonal.

Posted 3 months ago

“I have actually returned them for a refund as they were not what I wanted”

Helpful Report

Posted 3 months ago

“Sorry but although the boots were as described, they didn't go anywhere near fitting me. So disappointed but managed to return them easily. Just awaiting my refund so I can look again! Thanks for super service.”

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Posted 3 months ago

“Very small in size ordered a 6 too small and returning.orderd a 7 the box was battered no tissue inside the boots very poorly presented and again too small so will be returning them”

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Posted 4 months ago

“Product was as it had been advertised. Thank you. I had to return the size 10 for size 11 but I am not overly impressed with the processing of your returns especially 7-14 working days waiting time.”

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Posted 4 months ago

“Morning. I would like to know when will I get my refund from you I posted those boots back to you on the 17 December order number shuk1592024 . And I haven't heard anything at from you . Regards Barry”

Helpful Report

Posted 4 months ago

“Disappointed that the package arrived damaged and bent. Felt like no care had been given in packaging and shipping.”

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Posted 4 months ago

“They looked good but were too small”

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Posted 4 months ago

“Shoes arrived promptly but did not fit so I returned them on 4th December. Tracking shows that they were delivered on 6th December but it is now 15th and I have received no confirmation email from you. I would appreciate an update and refund from you. Thankyou”

Helpful Report

Posted 4 months ago

“Had no problems ordering & my order was delivered very quickly, unfortunately not as comfortable as expected so have had to return”

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Posted 4 months ago

“When arrived slippers were very soft but I was advised to order one size up which I wish I didn’t these are a big fit and not true to size and expensive for what they are”

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Posted 4 months ago

“Although I ordered a size 47, I actually received a size 46. Fortunately I could fit into the smaller size so no need to return.”

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Posted 5 months ago

“Product returned as not comfortable for my feet.”

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Posted 5 months ago

“Lovely boots but sadly they came up a size smaller so sending back as no bigger size I'm a 7-8 but this 8 were too tight”

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Posted 5 months ago

“I really wanted to love these personalised socks but they were so cheap looking/feeling for the price , I was so disappointed when I opened them I dont actually want to gift them , packaging ok, socks just folded in the bag, no label etc , just a bit shoddy , getting my daughters from Etsy instead.”

Helpful Report

Posted 5 months ago

Shuperb is rated 4.7 based on 17,698 reviews