Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes too much time to refund … So 3 out of 5 for now”

Helpful Report

Posted 1 year ago

Dear Sarah, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund within 7 working days. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“OK- just about right for the price - not top quality.”

Helpful Report

Posted 1 year ago

Hi Clive, Thank you kindly for taking the time to leave us a review, we do appreciate your invaluable feedback in regard to the Roamers pair purchased. If you need any after sales care, please do get in touch and we will be more than happy to help. Kindest Regards, Sonal.

Posted 1 year ago

“I sent back for refund its been over a week still not been refunded.”

Helpful Report

Posted 1 year ago

Dear Roy, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Had to return order. Awaiting confirmation of refund. No returns information with order. Sent to return address on postage label.”

Helpful Report

Posted 1 year ago

Dear Sarah, Thank you for the review and I am sorry to hear you had difficulty returning the pair, we do enclose all returns paperwork with your order so I am sorry if this was not in the parcel. Our Customer Services team is always on hand to answer any questions you may have and our full returns guide is available on the website. We have since received the return and this has been refunded for you and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“refunds take too long! I am still waiting”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Looks nice quality but shoe sizes are too small”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for the review and I am sorry to hear the pair did not fit as expected, unfortunately, the sizing is what is given by the manufacturer and not set by us but we do appreciate your invaluable feedback. We have since received the pair back and your request for a refund, we will be sure to have this processed promptly and confirm via email. Please do get in touch if you need any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“Easy ordering and delivery but unfortunately had to send back as the product was far too small. Returns and re-ordering was also simple.”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for the review and I am sorry to hear the pair did not fit as expected, unfortunately, the sizing is what is given by the manufacturer and not set by us. We have since received the pair back and your request for an exchange, we will be sure to have the larger size sent out promptly and provide your new tracking reference via email. Please do get in touch if you need any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“Ordered 2 pairs of Skechers but unfortunately neither fit so had to return them both. I had email on 8th February to say they had been received back at Shuperb but I am still waiting for my refund as at 1st March 🙄”

Helpful Report

Posted 1 year ago

Dear Elaine, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has been refunded for you, we processed this back to your original payment method on 28/02/23. We thank you for your patience, please do let us know if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Received boots promptly but they didn’t fit . This was mid January. Returned quickly and on enquiring was told my refund was processed 1st February and could take 7-14 days . Still no refund. Very disappointing!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry for any delay in processing your refund. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer but we will be sure to have this processed as soon as possible. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Boots seemed well made but I had a lot of trouble actually getting them on. Really difficult to pull over the heel. Didn't buy, returned.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for the review and I am sorry they did not fit as expected. All brands and styles can vary with their fitting, the sizing is set by the manufacturer. We have since received the return and your refund has been processed. Please do let us know if you need any further assistance and I am sorry for any inconvenience caused. Kindest Regards, Sonal

Posted 1 year ago

“I cannot give a higher score yet, as I am still awaiting an exchange from you. I have not yet heard back from you, but I am sure that you will get back to me soon.”

Helpful Report

Posted 1 year ago

Dear Christopher, Thank you for the review and I am sorry for any delay in processing your exchange, we will always endeavour to process returns as quickly as possible, in exceptional circumstances, this can take slightly longer. We thank you for your patience, please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Sadly had to send these back as I had ordered grey, but when the boots arrived they were black.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear this, I have looked into this further and can confirm we did send the correct pair as per your order. The Gabor LOURDES Ladies Chelsea Boots are classed as Grey by the manufacturer, we only stock this pair in Cognac or Grey, our product catalogue does not have Black. Sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Great price boots and love them but fit wasn’t right for me. Feel a little stung on the postage plus paying for a return label. My boots took a long time to be registered as returned after 2 weeks and Shuperb saying I need a tracking number which isn’t issues with return label 🤦🏻‍♀️all needed well with a refund but took longer than I’d hoped”

Helpful Report

Posted 1 year ago

Dear Aimee, Thank you for the review and I am sorry the pair did not fit as expected, we have since received the return and will process your refund as quickly as possible including the returns label. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. We thank you for your patience, please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I returned boots and I still haven’t received refund”

Helpful Report

Posted 1 year ago

Dear Althea, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer. I can confirm we have received the return and will process the refund promptly. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Purchased these as they were advertised as wide fit. Unfortunately they were not wide fit and had to return. I have not had confirmation of receipt of return nor a refund.”

Helpful Report

Posted 1 year ago

Dear Sandra, Thank you for the review and I am sorry the pair did not fit as expected, we have since received the return and will process your refund as quickly as possible. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. We thank you for your patience, please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Finally received correct shoes”

Helpful Report

Posted 1 year ago

Dear Ros, Thank you for the review and I do sincerely apologise that you received an incorrect pair. We have since sent you the correct order which has been delivered by the carrier, I do hope you now have the boots. Please do let us know if you need any further assistance and once again I am sincerely sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Im still awaiting my refund for boots returned on the 12/12/22”

Helpful Report

Posted 1 year ago

Dear Julie, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“No issues”

Helpful Report

Posted 1 year ago

“In view of announced Royal mail strikes was disappointed that you used them for delivery. The slippers ended up sitting in a mail hub for nearly 2 weeks and were only just delivered in time for me to deliver as a Christmas gift”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review and I'm very sorry for the delay in receiving your order, I am pleased to hear it arrived in time to be gifted for Christmas. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I like soft but this shoes is weighty and hard. I can’t walk properly. And this shoes put on and put off to do difficult for me.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your review and I am sorry the pair are heavier than expected, this is an occupational/safety boot which is why they may be heavier than just a normal pair. You are more than welcome to return the item for a refund, provided it is in its original packaging and is unworn if you are not entirely satisfied with the purchase. Apologies for the inconvenience caused. Best regards, Sonal.

Posted 1 year ago

Shuperb is rated 4.7 based on 17,698 reviews