Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

Write Your review

Tell us how Shuperb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hush puppies were very heavy more suitable for a man the colour was not what I ordered. But we'll made and good quality but not for me.”

Helpful Report

Posted 1 year ago

Hi Susan, Thanks for the review and I am sorry these were not as expected, you are more than welcome to return the pair for a refund. Once again, I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Poor returns system and charges due to lack of info on sizing.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected. All brands and styles can vary slightly with their sizing which is set by the manufacturer and advertised as such. We have since spoken to you on the telephone and advised you on how you can return the pair, we also have a step-by-guide available on the website which guides you through our very easy returns process. We would have gladly exchanged the pair but the requested size is not available at present so I am sorry about that. The return has been received and we will be sure to process your refund promptly, once again I am sincerely sorry for any inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Seemed very big for a size 4 so will be sending them back but they are lovely sandals”

Helpful Report

Posted 1 year ago

“I bought these to replace my old easy b slippers size 8 which were super comfortable and just right, velcro becoming a little old. The new replacements are slightly smaller and hit the end of my toes. Also velcro straps are narrower and non-attached from the sole to the top, the previous was attached to the slipper right up the side, I am not wide-fitting but need this supportive style for my badly fallen arches. I'm assuming the straps now are designed for ladies with wide swollen feet but I'm finding them a nuisance and can't fasten up as securely as before. I fully appreciate that for ladies with wider swollen feet, they may be perfect.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected. We do find that all brands can vary slightly with their fittings and I can only apologise for any inconvenience caused. This is specified as being a wide-fitting pair and designed to fit wider feet, you are welcome to return the pair to us for a refund if they are unworn or please contact our customer services department and our very knowledgeable staff may be able to suggest a possible solution to make them fit as desired. Once again, please accept my sincerest apologies. Kindest Regards, Sonal.

Posted 1 year ago

“They look lovely, sadly far too tight for me returning them!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected. We do find that all brands can vary slightly with their fittings and I can only apologise for any inconvenience caused. You are welcome to return the pair to us for a refund and once again, my sincerest apologies. Please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“Bought a pair of white Rieker mules which are rubbing on the left shoe i dont think these are Genuine as i have about 4 pairs of Rieker mules the same style and never had any problem”

Helpful Report

Posted 1 year ago

Hi Gina, Thank you for the review and I am sorry to hear you are unhappy with your order. I can confirm that these are genuine Rieker mules, we only stock genuine items from reputable suppliers and do not sell unauthentic products. You are more than welcome to contact our customer services department via email or telephone if you require any assistance and we are always happy to look into any issues raised. Apologies for any inconvenience caused here. Best regards, Sonal.

Posted 1 year ago

“Delivered quickly enough just not the size stated. What is M3W4? Not an EU35”

Helpful Report

Posted 1 year ago

Dear Gemma, Thank you for the review and I am sorry to hear this, all Crocs have US Size embossed on the sole, the pairs ordered were the Unisex style and they are a Men's UK 3/Women's UK 4, this is why they say M3/W4, the EU Size is 36.5. We will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email at cs@shuperb.co.uk or give us a call on 0116 326 0605 and we will be more than happy to help. Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Ordering was straightforward and I received the shoes in good time. Return was easy and refund prompt”

Helpful Report

Posted 1 year ago

“Not received order yet but that is due to Royal Mail, hoping Shuperb will sort this very quickly as they have my money but I do not have the shoes 😕 I can only give 3 ⭐️”

Helpful Report

Posted 1 year ago

Dear Sheena, Thank you for the review and it was a pleasure speaking to you today, I am hopeful the order will be delivered to you on Tuesday, I have emailed you all the details about the redelivery I have arranged with Royal Mail. I am sorry for the inconvenience caused here, do let us know when you have your order or if you need any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“Shoes were lovely but didn't fit so need to return. The reason for the lower star rating is that I paid for next day delivery well within the time requested but it didn't arrive until the day after. The tracking shows that, depsite the dispatch email during the afternoon, it didn't actually reach the postal service until 8pm which is too late for next day delivery.”

Helpful Report

Posted 1 year ago

“It took a while to get here, but good product when it did.”

Helpful Report

Posted 1 year ago

“Ordered extra width. Either extra width is not as wide as thought, or wrong width was sent. Still had to pay return postage, even though not my fault. Will not use again.”

Helpful Report

Posted 1 year ago

Dear Sandie, Thank you for your review. I'm sorry to hear that you aren't happy with the way things went with your order. I've had a look into this, and I can see that the sandals you purchased do have a large fit and that the strap is adjustable which will allow further room if necessary. However, unfortunately we can't guarantee that it will be suitable for everyone with wider width requirements, and regrettably it wasn't right for you. With this being a fit issue we do follow our normal returns policy with regards to the cost of return postage, and so a deduction was made from your refund for the use of the prepaid returns label. I hope this has served to explain the situation. Kind regards, James.

Posted 1 year ago

“Delivered on time but I’ve not worn them yet I’m positive with covid sorry but the fit is comfortable”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear this, please do let us know if you need any further assistance or after-sales care and I do hope you are on the mend. Kindest Regards, Sonal.

Posted 1 year ago

“You need to secure more sizes in stock. I had been waiting for months for my correct size to arrive but ended up having to buy the next closest size.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear this, we do currently have all sizes bar the EU 40/42 available in this particular style but should be restocking more sizes ready for Autumn/Winter. If you have a stock notification already in place, we will be sure to email you when they are available to buy again in the size you require. Alternatively, please let us know and we can set this up on your behalf. Please accept my apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“They look great and are comfy but I am trying to get in touch with them as one shoe feels wider across the foot, the leather on one strap has stretched already and they've only been worn a handful of times, and one squeaks a little when walking. And all issues are on right foot. Think possibly a bad shoe, but the WhatsApp link won't work for enquiries so at the moment I am stuck with a dodgey shoe...”

Helpful Report

Posted 2 years ago

Hi, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email at cs@shuperb.co.uk and we will be more than happy to investigate the matter? If you cannot access the WhatsApp link via the order confirmation email, you can use the widget on our website to message us. Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 2 years ago

“Am waiting for a refund!🤠”

Helpful Report

Posted 2 years ago

Dear Robin, Thank you for the review. We will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Lovely sandals, arrived within days”

Helpful Report

Posted 2 years ago

Hi Jayne, Thank you for the review and I am pleased you are happy with your purchase and the service. Please do let us know if you need any further assistance or if there is anything we can do to improve your online shopping experience with us. Kindest Regards, Sonal.

Posted 2 years ago

“The boots weren't packaged in their original box, I suspect I wasn't the first person to try them on. Apart from that, pretty much as expected.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I do hope the boots were to your liking. We occasionally repackage items if the original box has been damaged in storage or transit, so I am sorry you received the pair in plain packaging. Please feel free to get in touch if you need any assistance and once again I do apologise for any inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“Shoes are lovely but too big.Not true to the sizes..”

Helpful Report

Posted 2 years ago

Dear Joy, Thank you for the review and I am sorry to hear this, all brands and styles can vary in their sizing. You are more than welcome to return the pair(s) for an exchange if you need a different size. We allow one free exchange per order and you can generate a prepaid returns label from the Shuperb website. I am sorry for any inconvenience caused here and please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 2 years ago

“Item was received same as image”

Helpful Report

Posted 2 years ago

Dear Melrick, Thank you for the review and please do get in touch with our Customer Services department via email or telephone if you need any further assistance or after-sales care. Kindest Regards, Sonal.

Posted 2 years ago

Shuperb is rated 4.7 based on 17,698 reviews