Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item non returnable because i live in Italy. Had to pay 50€ on taxes without knowing it.”

Helpful Report

Posted 3 years ago

Dear Lorenzo, Thank you for your review. I'm sorry to hear that you're unhappy with your experience. I can see that your item was non-returnable because it had a customisation made to it at your request. Your location wasn't the reason, if your item hadn't been customised then you would have been welcome to return it. Unfortunately, EU countries are applying customs charges to deliveries from the UK. We don't have any control over this, and we do provide a warning to anyone outside of the UK that fees may apply before checkout. Best regards, James.

Posted 3 years ago

“Sono belle in foto”

Helpful Report

Posted 3 years ago

Hello, I'm sorry to see you've left us a three-star review. If you have any questions, queries or concerns, then please don't hesitate to contact us. ---- Ciao, Mi dispiace vedere che ci hai lasciato una recensione a tre stelle. Se hai domande, domande o dubbi, non esitare a contattarci. Cordiali saluti, James.

Posted 3 years ago

“As I didn't hear the doorbell, I had to collect my parcel from the Sorting office. I went up to do this and found they were closed. I returned and finally got the parcel. Just as well I thought to take ID because even if you have the note the Postman left, I would have been unable to collect the goods, but hey you can't be too careful. Had I been refused because of ID I wouldn't have bothered with another collection because as you know petrol has gone up and the nearest place is about 3/4 miles away in a car and time consuming.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear this happened. We do send you your tracking information via email when the order is dispatched so you can track the parcel and the calling card also specifies photo ID is required. Whilst I am pleased you now have your order, please accept my apologies for the inconveince caused here. Kindest Regards, Sonal.

Posted 3 years ago

“I was disappointed with the shoes. I have a tan pair of these shoes and the leather is a lot softer. These shoes also have what I consider to be a fault. The three lines on each of the shoes are different. Unfortunately i did not notice this until I was wearing them at a funeral otherwise I would have sent them back. Now I notice it all the time and haven't worn them since. I was going to contact you to discuss this. Not what I expected for Rieker shoes.”

Helpful Report

Posted 3 years ago

Dear David, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

“It is pertty good”

Helpful Report

Posted 3 years ago

Dear Shahnaz, Thank you for the review. I am pleased to hear you were happy with your purchase and the service received. Please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 3 years ago

“Beautiful green boots but ordered a size 8 and way too small and they dont do a size 9 so you must go up A size !!! So had to send back”

Helpful Report

Posted 3 years ago

Dear Debra, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected. Unfortunately, all brands and styles can vary slightly with their sizing and the UK Size 8 is the largest we stock in this pair of Hush Puppies, we would have gladly exchanged the pair for a larger size if it was available. We have since received your return and we will process the refund as promptly as possible. Once again, I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Returned these shoes over a week ago but still waiting for an acknowledgement of receipt or refund”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear this, I have looked into this and we currently have no record of the return which is why we are yet to acknowledge this. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? I am sorry for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

“Comfortable boot although disappointed with the very little grip òn the sole of the boot in muddy wet conditions”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

“The product came quickly but didn't fit,sending easy getting money back a nightmare!!!”

Helpful Report

Posted 3 years ago

Dear Ann, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“I bought a pair of these boots in December 2020 and I loved them. Not only were they waterproof they fitted so snug and comfortably that it was like wearing a pair of cozy slippers. And the sole grip was excellent. Then a few weeks back they started leaking. Bummer, but they’d had a lot of use. So I ordered a replacement pair which arrived last week. I’ve worn these a few times and they’re just not as good I’m afraid. They fit me okay but the snug feeling and warmth is just not there. And the sole grip has been redesigned and it just does not......grip. Slip sliding all over the place. Shame.”

Helpful Report

Posted 3 years ago

Dear Tony, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

“Love, love, love these but they are on the big size. I thought they would be ok but wish I had sent them back for a smaller size.”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you for the review and I am sorry to hear this, if I may, I would like to clarify, our returns period is 30 days from delivery for an exchange/refund. We are more than happy to exchange these for you to a smaller size, providing they are unworn. You are welcome to get in touch with our Customer Services department and we will be happy to help. Kindest Regards, Sonal.

Posted 3 years ago

“Good delivery good product, but unfortunately returns are a absolute night mare. Would not buy again for this reason.”

Helpful Report

Posted 3 years ago

Dear Simon, Thank you for the review and I am sorry to hear this, you are more than welcome to contact our Customer Services department via email or telephone and we will be more than happy to talk you through our very easy returns process. Alternatively, on the website under the Returns Information tab, we have a step by step guide on how to return an item for a refund or exchange. I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Ordered these boots after a recent fall, after which I broke my shoulder, so I’m not in a position to safely wander about in new boots atm! They took me a while to get them on with only one working hand and they are a very, very tight fit. If I was more able bodied, I think I would be tempted to return them due to their fit, but I was also put off by having to pay the return postage, not to mention how difficult it is to get them back in the packaging whilst manually impaired! So in essence - they look nice, but I hope there’s some give in the material that makes them more comfortable going forwards.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear about your shoulder injury, I do hope you are on the mend. You are more than welcome to return any unworn item within 30 days of delivery if you find the pair to be unsuitable, for a refund or exchange. Kindest Regards, Sonal.

Posted 3 years ago

“Refunds take a long time to arrive back in your bank account.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for the review. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. I can confirm the refund has been processed and we do appreciate your patience over the festive period. Kindest Regards, Sonal.

Posted 3 years ago

“See comments below on the question of size”

Helpful Report

Posted 3 years ago

“Very disappointed they were too narrow”

Helpful Report

Posted 3 years ago

Dear Michael, Thank you for the review and I am sorry to hear the pair did not fit as expected. We have received the return and are currently processing your refund. We will do this as quickly as possible and confirm via email when it is complete. We do appreciate your patience at this busy time and I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Very disappointed! As the ordering and delivery was excellent! But unfortunately sent the wrong size by 3 size difference (4 instead of 7) then when returned to exchange was told no size 7 available! Shame as the boots looked lovely.”

Helpful Report

Posted 3 years ago

Dear Jackie, Thanks for your review. Please accept my sincerest apologies that this was missed and you received the incorrect size, we would have gladly sent out a replacement pair but due to the popularity, of the boots, we did not have the size available. We have processed a full refund for you and I do apologise for the inconvenience caused here. Best Regards, Sonal.

Posted 3 years ago

“Didn't spot the return small figure to add to the original order until I needed to return, not prominent enough. Second boots ordered were lovely, but not a lot of choice of special shoes/boots to be honest although would check out your webpage again. Out of pocket a long time as 10 day refund as I was also buying a replacement pair. It's usual to do separately by mail order but not such a long wait for the refund. Also too much information and rules to read through regarding returns, not sure I would have ordered if I had spotted them earlier. So overall good to very good, but not great.”

Helpful Report

Posted 3 years ago

Dear Jacqueline, Thanks for your review. We have received your item back and we have processed the refund for you. We're currently running a little behind schedule due to the time of year but we are working to process all returned items as quickly as possible. I do apologise for the inconvenience caused. Best Regards, Sonal.

Posted 3 years ago

“Amazing! But haven't received my protective shoes spray which I paid for”

Helpful Report

Posted 3 years ago

Dear Lucie, Thank you for the review and I am pleased to hear you are happy with the purchase. If I may, I would just like to clarify, Imbox is a pre-applied protective shoe treatment and the pair have already been treated before dispatch. I am sorry for any confusion caused and please do let us know if you have any further questions. Kindest Regards, Sonal.

Posted 3 years ago

“These were a gift for my husband and initially he was very pleased as they are waterproof in the field for dog walking. However, we have been for a muddy walk today and he kept slipping. I then checked the boot and realized that there was no grip. He eventually fell badly in the thick mud. I will try to contact the company on this issue.”

Helpful Report

Posted 3 years ago

Dear Holly, Thank you for the review and I am sorry to hear this has happened. We are currently liaising with you in regards to this and await your response so we can look to getting this resolved for you. Please accept my sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

Shuperb is rated 4.7 based on 17,700 reviews