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Shuperb Reviews

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

Company Reviews

Product Reviews

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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Shuperb 5 star review on 9th November 2023

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Shuperb 5 star review on 2nd November 2023

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Shuperb 5 star review on 13th October 2023

Yvonne Cuthbert

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes not arrived and no dispatch email either after ordering 8 days prior. Messaged them over FB, didnt receive any communication back, other than the usual automated reaponse. Following day received email from Royal Mail advising parcel received. Coincidence that RM received parcel day after I queried ETA for delivery/tracking number. Shoes received 3 days later. Good price though so happy with purchase, 3 stars due to slow dispatch”

Posted 1 year ago

“boots were not WAXY black colour as described”

Posted 1 year ago

Hi, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“My boots haven't arrived yet.”

Posted 1 year ago

Hi Mike, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 06/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Still havent received the shoes”

Posted 1 year ago

Dear Customer, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 06/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I liked very much Thanks 😊 🫂 🙏”

Posted 1 year ago

“These shoes are much smaller than a standard size UK 6. Will have to be returned I’m afraid.”

Posted 1 year ago

Hi Louise, Thank you for the review and I am sorry to hear that the pair has not fit, as you had expected, all brands and styles can vary slightly with their sizing and this is set by the manufacturer. You are more than welcome to return the pair for an exchange or refund, you can find our very easy step-by-step returns guide on the website. Please do let us know if you need any further assistance and apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Boots were too narrow and come up very high on the front of the ankle, digging in. Have returned them unfortunately. Also it'd be good if you would make a boot with inside zip and cut a bit lower to avoid digging in as described above.”

Posted 1 year ago

“Took almost a week for the item to arrive Instead of the 2-3 business days, and then there were two left shoes in the box!! The quality of the shoes did seem to be very good. Just have to wait for a matching pair to arrive to check the fit.”

Posted 1 year ago

Dear Customer, Thanks for your review. Please accept my sincerest apologies that this was missed, and you received an odd pair, we will be sure to rectify this for you as soon as possible. We have received the pair back; we will be sure to send out the replacement pair as soon as possible and provide your new tracking reference via email. Once again, I do apologise for the inconvenience caused here. Best Regards, Sonal.

Posted 1 year ago

“Good service”

Posted 1 year ago

“I want to refund my product..but there is no any linked to refund can you please send me a linked for the refund”

Posted 1 year ago

Dear Ambika, Thank you for the review and I am so sorry to hear this, you are more than welcome to return any unworn item in the original packaging for a refund if you are not fully satisfied with your purchase. You can find our detailed returns guide using the link below: https://www.shuperb.co.uk/returns-i5 Please do get in touch via telephone or email if you need any further assistance and I do apologise for any inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Basically a good boot but heel has made me bleed on both shoes so I will have to get modification done to upper heel part of boots.”

Posted 1 year ago

“The shoes are fine. The delivery of the items, for which I paid £2.99 for delivery in 2-3 days actually took 8 days Not the service I paid for and no help from Shuperb except to say 'they are busy'.”

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry there was a delay in receiving your order, the Royal Mail Industrial Strikes have led to some internal delays. I am pleased you have now received your order, once again, I am sincerely sorry for the delay, and we do appreciate your patience and support with the strikes. Kindest Regards, Sonal.

Posted 1 year ago

“Overall happy with purchase and ease of returning one item and not being bombarded with emails. Took a little longer than expected, but wasn't really an issue.”

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry there was a delay in receiving your order, the Royal Mail Industrial Strikes have led to some internal delays. I am pleased you have now received your order, once again, I am sincerely sorry for the delay, and we do appreciate your patience and support. Kindest Regards, Sonal.

Posted 1 year ago

“Took a week to get my shoes. Have paid for 48delivery.”

Posted 1 year ago

Hi Martin, Thank you for the review and I am sorry about this, we have experienced some delays with Royal Mail, due to the Industrial Strikes. I am pleased you now have your order and we do appreciate your support and patience with the current strikes. Once again, sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Efficient delivery and (pre-paid) return, however the boots had scuff marks on them and other issue with leather at top of boot. Tried to contact them using their phone and whatsapp links to get a full refund incl delivery return but neither worked which is annoying.”

Posted 1 year ago

Dear Nicki, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. I am sorry you have not been able to get in touch, please can you kindly contact our Customer Services department via Email at cs@shuperb.co.uk, Telephone or Whats App us on 0116 326 0605 and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“The boots are great, good quality and just what I wanted. Would have given 5 stars if not for late delivery. My only complaint is they took 10 days to arrive from date of order and NOT the 2-3 working days as advertised. Not sure if this was the fault of the Post Office, Shuperb or both”

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry for the delay in receiving your order, the Royal Mail Industrial Strikes have led to some internal delays, they are doing all they can to clear the backlog and get the parcels delivered. I am pleased you now have your boots and we do appreciate your patience and support with the strikes, once again, please accept my sincerest apologies for the delay. Kindest Regards, Sonal.

Posted 1 year ago

“I’d love to write a glowing review but have yet to receive the shoes.”

Posted 1 year ago

Dear Sean, Thank you for the review and I am sincerely sorry for the delay in receiving your order. Royal Mail have currently got some delays internally due to the Industrial Strikes. I would expect for this to be delivered within 1-2 days as per the tracking update, please do let us know when it arrives or if you need any further assistance. Once again, I am sincerely sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Wasn't delivered on time Needed them today without fail”

Posted 1 year ago

Hi Don, Thank you for the review and I am sincerely sorry for the delay in receiving your order, Royal Mail have got some internal delays due the Industrial Strikes, so I am sorry these did not arrive as expected. We do appreciate your patience, cooperation and continued support; I am pleased you now have received the order and once again I am sorry for the inconvenience this may have caused. Kindest Regards, Sonal.

Posted 1 year ago

“They are a nice sandal the only thing is I am sure it was black I ordered and when they came to my surprise they were navy not the colour I wanted”

Posted 1 year ago

Dear Jeanette, Thank you for the review, I have looked into your order and can confirm it was the Navy pair that was ordered, we only stock this style in Navy, Taupe and White and do not have a Black pair. Please do let us know if you need any further assistance and I do apologise for any inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“These are a good fit for me and seem like they will be cosy for the winter, but the soles are more flimsy than I had hoped for”

Posted 1 year ago

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Shuperb is rated 4.7 based on 17,698 reviews