Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes are nice but not what I ordered, I ordered the pearl skechers sling back & you have sent the all black”

Helpful Report

Posted 1 year ago

“The slippers I ordered were too wide, these have been returned and I am awaiting confirmation of receipt and my refund.”

Helpful Report

Posted 1 year ago

“Sadly I ordered the wrong size. I have returned the shoes and I am waiting for my refund.”

Helpful Report

Posted 1 year ago

Hi Sybil, Thank you for the review and I am sorry to hear this, we have received the returned pair and your refund is being processed. We will email you shortly to confirm this has been issued and please do let us know if you need any further assistance. Kindest regards, Sonal.

Posted 1 year ago

“Items may or may not suit ypur purpose. Difficult to judge the quality of an item without first seeing it and trying it on.”

Helpful Report

Posted 1 year ago

“Loved these sandles have quite a slim foot but no wide enough sorry sent back”

Helpful Report

Posted 1 year ago

Dear June, Thank you for the review and I am sorry to hear the pair did not fit as expected and were not wide enough. We will be sure to confirm receipt of the order when we have it back at our returns facility and process your refund. Please do let us know if you need any further assistance and apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 1 year ago

“Shoes arrived number 4 but much bigger than this. I've returned it on a post which was very convenient. But after 4 days I didn't received any info that shoes were returned 😔”

Helpful Report

Posted 1 year ago

Hi Wioleta, Thank you for the review, we will be more than happy to exchange the pair to a smaller size for you, if you wish. We currently have no record of the return but I will be sure to monitor this and contact you via email when we have the pair back. Sincerest apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 1 year ago

“No issues with shuperb but the shoes are rubbish.”

Helpful Report

Posted 1 year ago

“Had to return these as they did not fit my narrow feet”

Helpful Report

Posted 1 year ago

“I returned my sandals on Tuesday 4th July using Royal Mail but I haven’t received a refund. Would you please investigate urgently. Many thanks, Linda Bentley”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for the review and I am sorry to hear the pair were returned. I have looked into this for you and we have no record of the return at present but I will continue to monitor the return and give you a telephone call so we can put your mind at rest about the return. Sincerest apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 1 year ago

“Unfortunately wrong size I am having to return. Could I please have a return label? Many thanks”

Helpful Report

Posted 1 year ago

Hi Ann, Thanks for the review and I am sorry to hear the pair did not fit as expected, we are happy to exchange these if you wish or you are welcome to return the pair for a refund. You can download a returns label using the link below https://www.royalmail.com/track-my-return#/details/1508 The label will be available to download immediately through the link above and will also be sent to your email. You will either need to print the returns label, or if you have a smartphone, you can take the QR code to the Post Office where they can print it for you. Please feel free to email or call us directly if you need any further assistance and we will be more than happy to help. Kindest Regards, Sonal.

Posted 1 year ago

“Delivery was perfect. These are my second pair of these shoes but these ones squeak when I walk. Not sure why. But very annoying.”

Helpful Report

Posted 1 year ago

Dear Beverley, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email or telephone quoting your order reference number? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Nice solid pair of shoes but had to send back.Tassell loafers with two tassels on one shoe and only one on the other. Also changed delivery with post office to collect from local PO but was delivered to neighbour.”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you kindly for the review and sharing your experience with us, I am sorry to hear the pair arrived with a missing tassel and for the issue with delivery. We do appreciate you taking the time to share your invaluable feedback so we can make your online shopping experience more pleasant. We have since received the pair back and sent you a direct replacement, the new tracking reference has been emailed directly to you and I would very much expect the parcel to arrive early next week. Please do let us know if you need any further assistance and sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“The shoes came up much bigger than expected. I returned them on Mon 19 th June.”

Helpful Report

Posted 1 year ago

Dear Pam, Thank you for the review and I am sorry to hear the pair were larger than expected. We will be sure to confirm receipt of the parcel when we have it back at our returns facility and process the return promptly. Please do let us know if we can help with anything else. Kindest Regards, Sonal.

Posted 1 year ago

“Prompt delivery :)”

Helpful Report

Posted 1 year ago

Hi Anna, Thank you for the review, I do hope you had a pleasant online shopping experience, if there is anything we can do to improve this we would very much appreciate your feedback. Feel free to get in touch if you need any further assistance and we will be more than happy to help. Kindest Regards, Sonal.

Posted 1 year ago

“Too big and had to return x me”

Helpful Report

Posted 1 year ago

Dear Maxine, Thank you for the review and I am sorry to hear the pair were larger than expected. We will be sure to confirm receipt of the parcel when we have it back at our returns facility and process the return promptly. Please do let us know if we can help with anything else. Kindest Regards, Sonal.

Posted 1 year ago

“Had to return and had a wait for my refund”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible, The return pair was received and acknowledged on 22/05 and the refund processed on 25/05 but we do appreciate you taking time to share your experience and providing invaluable feedback. Please do let us know if you require any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“The ordering and service was very good but the quality of the shoes wasn't as good as I thought.... Very visible glue over spill. However my son loves them so its all good”

Helpful Report

Posted 2 years ago

Dear Melanie, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email or telephone so we can help you further with this. Sincerest apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 2 years ago

“Boots were a little small for size 9. Otherwise looked okay.”

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Posted 2 years ago

Dear Kathleen, Thank you for the review and I am sorry to hear the boots are smaller than expected. We are more than happy to exchange them for a different size if they are unworn, please kindly contact our customer services team and we will be more than happy to talk you through our very easy returns process. Kindest Regards, Sonal.

Posted 2 years ago

“my second pair of boots ( brown chelsea boots are diferent colours one lighter than the other so not really pleased with them,but the other two pairs that i bought were good.would have been 5 stars”

Helpful Report

Posted 2 years ago

Dear David, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email or telephone so we can rectify this for you. Sincerest apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 2 years ago

“Love the sandles just wish that they had fitted. Very narrow unfortunately. Even the size up was too tight.”

Helpful Report

Posted 2 years ago

Hi Jenny, Thank you for the review and I am sorry to hear the pair did not fit as expected, unfortunately, the sizing is what is given by the manufacturer and not set by us. We have since received the return and processed a refund as requested. Please do get in touch if you need any further assistance. Kindest Regards, Sonal.

Posted 2 years ago

Shuperb is rated 4.7 based on 17,700 reviews