Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goofs did not arrive, poor service!”

Helpful Report

Posted 1 year ago

Dear Sonia, Thank you for the review and I am sorry the pair was not available in the colour required. We had a stock issue with your pair, and our efforts to source a replacement from the supplier were not successful with regret. Whereby possible we will try and find an alternative we can offer that may be suitable. I can confirm this has been fully refunded for you as you were not keen on the alternative colour and once again, please accept my sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Still not received my order still not received my order”

Helpful Report

Posted 1 year ago

“The shoes are a size smaller. I think the online size guide is not accurate. Thanks”

Helpful Report

Posted 1 year ago

Hi, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected, all brands and styles can vary slightly with their sizing. The size guide advertised on the listing is provided by the manufacturer and not set by ourselves. We are more than happy to exchange the pair for a different size if you wish. Please kindly get in touch and we will be more than happy to guide you through our very simple returns process. Kindest Regards, Sonal.

Posted 1 year ago

“Never received my order, went back to warehouse.?”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for the review and I am sorry to hear this, DPD returned the parcel to us due to multiple unsuccessful delivery attempts as per the tracking. I have since emailed you, please kindly respond as soon as is convenient, we are more than happy to resend the order to you if you wish. Please accept my apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“I still haven’t received my order”

Helpful Report

Posted 1 year ago

Hi Sylvia, Thank you for the review and I am sorry you do not have your order yet, I have looked into this with Royal Mail and due to the length of time, I would expect this is now lost in transit as no redelivery has been attempted. We are currently investigating this with Royal Mail and will provide you with a further update as soon as we hear back from them. I am sincerely sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Paid >£100 for the boots to break before the first wear.”

Helpful Report

Posted 1 year ago

“Dreadful firm wish I had never ordered from them!! Despite paying for 48 hour tracked delivery never got the shoes..they have been in Royal Mail deposit since 4th December (Should have been delivered on the 1st December) Sent a message via whatsapp explaining that they were for a present and I had had to buy from an alternative supplier..got an automatic response saying "please be patient" not much point when not delivered”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your review and I'm very sorry for the delay in receiving your order due to the Royal Mail Industrial strikes, the tracking has since updated to show the parcel was delivered on 16/12, I do hope you now have your order. Unfortunately, many packages are being delayed nationwide, the situation is unprecedented and has received widespread media coverage, we can assure you your package was dispatched by us in to the Royal Mail network "on time". We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I still haven’t got my boots despite numerous emails and tracking ! Now I got a slip saying the depot DHL had sent back ??”

Helpful Report

Posted 1 year ago

“Haven’t had my order”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I think you should wait for a review for me to receive the goods”

Helpful Report

Posted 1 year ago

Hi Arthur, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask you to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Haven't received any emails from you yet. Or Haven't received my parcel”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched, we did email you the tracking reference upon dispatch. If for any reason you have not received this, please contact our customer services department and we will be happy to provide this. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Still waiting for my order to be delivered!”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask you to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Unfortunately I have not received the item you are asking me to review. Please can you look into this for me”

Helpful Report

Posted 1 year ago

Hi Simon, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched and the tracking has since been updated by the carrier. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask you to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Boots still not received. Tracking not working. Phoned your support line twice no answer and then cut off Then answerphone saying service closed even though it was only 15.20 yesterday a week day and message says closes at 16.00. Would love some support.”

Helpful Report

Posted 1 year ago

Hi Ray, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 08/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I didn’t get my order”

Helpful Report

Posted 1 year ago

Hi Omri, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 07/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Item not yet received”

Helpful Report

Posted 1 year ago

Hi Toby, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 07/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“It would be nice to receive my goods , You haven’t even dispatched them , yet you want a review !! Poor service , how’s that ?”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for your review and I'm very sorry for the delay in receiving your order, the order was dispatched within 24 hours and we did email you the tracking reference to confirm dispatch. The tracking has since updated to show the parcel was delivered on 07/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Order placed/paid for 25 Nov 2022 and to date no shoes have arrived! Hugely unimpressed with service and will not place any future orders with this company.”

Helpful Report

Posted 1 year ago

Hi Susan, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Order size 42 came in size 42 written but was too big in size it was definitely not the exact size written”

Helpful Report

Posted 1 year ago

“I have not received order so I'm sorry I cannot write a review . I would appreciate a reply to my message enquiring as to where it is”

Helpful Report

Posted 1 year ago

Hi Debra, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive, the tracking will update as the parcel moves through the network and we are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

Shuperb is rated 4.7 based on 17,698 reviews