Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,702 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,702 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service, competitive price”

Helpful Report

Posted 5 years ago

“The Sebago boat shoes I bought squeaked badly. Shuperb asked me to send photos of the uppers and sole. They then asked me to pay to return them for inspection. They then emailed to say they wouldn't refund them and I had to phone them to pay £5 to get them returned. As customer service goes - this is about as bad as it gets in my experience. Shuperb have been been Shurubbish. Last time I order from them.”

Helpful Report

Posted 5 years ago

Dear Ross, Thank you for the review and I am sorry to hear you are displeased. We requested photos initially so we could assess the shoes with our Investigations Team but due to the nature of the issue you had described, we asked for you to return them so we could carry out a thorough inspection. We sent you a link whereby you were able to generate a prepaid returns label, I am sorry if this was not clear enough in our response to you. Upon receipt of the shoes we did carry out an inspection and the squeaking of the shoes was not deemed to be a manufacturing fault and as a result of them being a leather shoe. This usually happens when the leather shoe is new and the leather hasn’t been properly broken into yet. When a new shoe is taken out of the box, it will usually have an extremely dry surface that can be more prone to squeaking than shoes with worn in leather. This problem should, however, not last long and will likely stop after regular wearings. We have since issued you with a refund for the returns postage costs as per our correspondence with you, I am sorry the outcome was not as you had desired, please accept my sincerest apologies for any inconvenience caused, Kindest Regards, Sonal.

Posted 5 years ago

“Excellent sketchers love these comfortable sandles and best price I could find anywhere more colours please”

Helpful Report

Posted 5 years ago

“Your customer manager James is the most unhelpful person in the world I paid for a pair of shoes over a month ago that I still have not received and I am the most unhappy customer I gave you the opposite to remedy the situation and got no response from James at all”

Helpful Report

Posted 5 years ago

Dear Ty, Thank you for the review and I am sorry the order did not arrive in the specified time frame. We are investigating this with the carrier for you and at present the parcel is with the Portuguese Customs Department, I have emailed them directly to enquire about the delay and they have confirmed this has now passed clearance. We have since spoken to you and you have kindly confirmed that order has now been received. We really do appreciate your co-operation and patience on this matter and thank you for working with us to get this resolved for you, it has been quite the experience all round. Once again I am sincerely sorry for the delay in receiving the order and the inconvenience caused. Please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 5 years ago

“Great prices and speedy delivery”

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Posted 5 years ago

“Superb service, great prices and very quick delivery! Highly recommended!”

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Posted 5 years ago

“Fast delivery. Fab quality and exactly as I expected”

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Posted 5 years ago

“Excellent quick service great prices”

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Posted 5 years ago

“I have been very pleased with this style of sandal and was pleased to find that the style is still available. My new order came very quickly and well packaged and I am very pleased with the product.”

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Posted 5 years ago

“Sandals were as described but too small”

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Posted 5 years ago

“very competative price plus free postage ,plus excellent made shoes.Cannot ask for more.”

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Posted 5 years ago

“Lovely comfortable trainers”

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Posted 5 years ago

“Excellent company. Very quick delivery. Would definitely use again.”

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Posted 5 years ago

“I was a bit disappointed in UGG sliders, they are so tight, look cheap and bad Quality of the leather. I’m in between sizes 3 and 4, so decided to buy 4, and they are mils too tight. Can’t send them back as I wore them once.”

Helpful Report

Posted 5 years ago

Dear Nadia, Thank you for the review and I am sorry to hear you are displeased with your purchase, this is an official UGG product. If you believe the item has a fault then please get in touch with us and we will gladly look into it for you. If it is a sizing issue and they have been worn, I am sorry to say we would not be able to accept them back as we can only accept unworn items back for a refund within 30 days. I am truly sorry for any inconvenience caused but please do get in touch and we will be more than happy to discuss this with you. Kindest Regards, Sonal.

Posted 5 years ago

“Walk for miles no problem !”

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Posted 5 years ago

“Very fast service delivered the next day and a very good deal on the walking boots”

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Posted 5 years ago

“I order some Skechers at 5pm and they arrived the next morning. Excellent service!”

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Posted 5 years ago

“Excellent service - arrived within 48 hours of order ... Goods exactly as stated - no problems at all. What more could one ask?”

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Posted 5 years ago

“Love the trainers, true fit and super quick delivery… many thanks x”

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Posted 5 years ago

“I have knee problems and slippers don’t have enough support so I bought these to wear round the house but they are so lovely and comfortable I just wear them inside and out. Delighted”

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Posted 5 years ago

Shuperb is rated 4.7 based on 17,702 reviews