Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,701 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality leather and inconsistent sizing. And complete ignorance from the customer service team- no response or even an acknowledgment of my attempt t try to address these- either by sending a brand new pair with no scratches that were not returned a number of times- the box is by now half broken or having at least offer to be allowed to return it free of charge for the full refund including the postage I paid for delivery. Shambolic!”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear this, if I may, we are currently liaising with you directly via email to get this resolved. You have left this review before really giving us the opportunity to look into this for you, we have responded to your messages and emails within the 24 hour period, we aim to answer all queries in this time frame. We will be happy to issue a prepaid returns label and cover the cost of the returns postage, please kindly respond to our email with the additional information requested so we can get this resolved for you. I am sorry for any inconvenience caused. Kindest regards, Sonal.

Posted 2 years ago

“Site was easy to navigate, payment straightforward and delivery was quick.”

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Posted 2 years ago

“Great product great price”

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Posted 2 years ago

“Excellent service,”

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Posted 2 years ago

“Great price for Lotus boots & quick delivery. Lovely comfortable boots”

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Posted 2 years ago

“Boots and ere nice but had to send them back as too narrow. Still waiting for a refund!”

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Posted 2 years ago

“Brilliant service & pricing fast delivery”

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Posted 2 years ago

“Love the boots I purchased they were an absolute bargain. Easy to navigate website, excellent communication and quick delivery.”

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Posted 2 years ago

“Very straightforward ordering process, and very competitive pricing. Delivered within the the expected timeframe.”

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Posted 2 years ago

“Easy to order, items as described, delivered in a timely manner. Happy with the quality of the items purchased, reasonably priced”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very easy website and they dispatch my item very quickly”

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Posted 2 years ago

“Amazing - from the moment I put these boots on they felt like slippers, so comfortable. Purchased for dog walking and they are great. Warm, waterproof and so comfy!!”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Order process was straight forward and delivered within a couple of day's. Actual boots are of real quality and perfect for my needs. Fur lined, flat & sturdy sole with beautiful black leather. Having worn them only once so far, I found them extremely comfortable and supportive. Recommend both Shuperb & product without hesitation.”

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Posted 2 years ago

“Great service and quick delivery and boots best price on the internet! Thanks.”

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Posted 2 years ago

“Timely delivery. Competitive price. Satisfied with my purchase.”

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Posted 2 years ago

“Ordered some black sketchers sparkling summit trainers to replace a previous pair of empire d'lux and they are perfect. Normally a 5 but 4.5 fit well.”

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Posted 2 years ago

“Bought as a present, she's gonna love them.”

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Posted 2 years ago

Shuperb is rated 4.7 based on 17,701 reviews