Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,702 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,702 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

Write Your review

Tell us how Shuperb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the monkey boots, proper retro! Arrived early and packaged superbly.”

Helpful Report

Posted 5 years ago

“Boots arrived promptly and I was really pleased with them.”

Helpful Report

Posted 5 years ago

“Prompt delivery. Quick to answer phone when making shoe width enquiry. Thanks”

Helpful Report

Posted 5 years ago

“The shoes are what I wanted they are a bit more square on the toe end than they look on website otherwise good.”

Helpful Report

Posted 5 years ago

“Thankyou for my purchase Arrived quicker than I thought Good product as described”

Helpful Report

Posted 5 years ago

“tried to find a good comfortable slipper and found them. they are great”

Helpful Report

Posted 5 years ago

“I’m very pleased with the service I have received. I had to return two pairs of sandals before finding the right fit and style and cannot fault the speed and efficiency of this company. I am delighted with the pair I have finally bought.”

Helpful Report

Posted 5 years ago

“The shoes I ordered were excellent and great quality. They fit perfectly and with style too. I will be ordering more shoes in the future. With so many styles it's difficult to know what to order first. Shuperb are great with communication and feedback. No problem at all with regards to this seller and I would recommend to my friends.”

Helpful Report

Posted 5 years ago

“This is the 4th pair my husband has got the only thing missing this was the small tin polish would recommend them to anyone Agnes nelson”

Helpful Report

Posted 5 years ago

“Do not purchase from this company! After wearing the boots below 3 times the soles began to peel away. I returned the boots showing the obvious faults/damage but have been met each time with a very unhelpful and awkward customer service team. These boots are supposed to have a durable sole and be fit for everyday wear. I am told however that everyday wear does not include driving.....how ridiculous!!!! After checking with trading standards, I am entitled to a refund under my consumer rights, but after countless emails am still battling to resolve this issue. I have never had such diabolical customer service and would never buy from Shuperb again!!! BEWARE!”

Helpful Report

Posted 5 years ago

Dear Customer Thank you for the review and I am sorry to hear you are displeased. I am aware of your case and if I may, I would briefly like to explain what happened. You got in touch to explain that the boots had developed an issue and we said we would look into this for you, which we have done. Following your email, we contacted our representative at Fly London directly about your pair of boots. They have let us know that the boots appear to be damaged as a result of wear and tear. The heels of the boots appear to have been rubbed against an abrasive surface for long periods of time. Potentially this could have occurred when driving, as an example. The left and right soles are produced in separate machines in the numbers of thousands, so it is near-impossible for the material to be at fault on both boots in the same place simultaneously. Furthermore, our representative has never seen this style suffer a defect of this type before. I am sorry that we are not able to provide a refund or replacement on this occasion, however having taken advice from the supplier we must reiterate that the boots are damaged as a result of wear and tear. Please do accept my sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 5 years ago

“Very impressed with the service, the first pair of shoes were too big so had to br returned. They acceptedthe retirn and I received my order for smaller size within a few days and they fit perfectly.”

Helpful Report

Posted 5 years ago

“Comfy school shoes. feels like good quality but more the sole is hard plastic not grippy softer rubber Fast delivery. Well packaged. Would recommend.”

Helpful Report

Posted 5 years ago

“Beautiful pair of shoes, I love the colour, the size is perfect. It is already my second purchase and I am planning to buy more.”

Helpful Report

Posted 5 years ago

“Excellent quality moccasins, very well priced and super fast delivery - I'm so pleased I bought a second pair.”

Helpful Report

Posted 5 years ago

“Ankle boots arrived promptly. They look great..”

Helpful Report

Posted 5 years ago

“I'm pleased so far with my purchase, delivery was very prompt & I would buy from Shuperb again.”

Helpful Report

Posted 5 years ago

“Error corrected now. Customer service agent very good in dealing with the problem.”

Helpful Report

Posted 5 years ago

Dear June, Thank you for the review and I am sorry to hear this. We have since been in regular contact with you about this order and we really appreciate your cooperation on this matter. I do hope this has now been resolved for you and you have a fabulous pair of boots you can use. Please accept my sincerest apologies for any inconvenience caused and I am glad we managed to resolve this for you. Kindest Regards, Sonal.

Posted 5 years ago

“Perfect!!”

Helpful Report

Posted 5 years ago

“I was so pleased to find the shapers site my grandchildren Thank you so much for my ankle boots they are perfect, when walking with my Very happy with the service ten out ten”

Helpful Report

Posted 5 years ago

“I bought them to wear in the garden,a perfect solution to avoid getting my normal shoes dirty”

Helpful Report

Posted 5 years ago

Shuperb is rated 4.7 based on 17,702 reviews