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Simply Be Reviews

2.6 Rating 165 Reviews

39 %

of reviewers recommend Simply Be

Company Reviews

2.6

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Read Simply Be Reviews

About Simply Be:

Fashion without limits in sizes 14-32! All the latest looks including plus size dresses & jeans, as well as designer plus size clothing by Anna Scholz & Joe Browns. Simply Be provides plus size clothing in the latest fashions for confident, curvy women. As well as our own gorgeous clothing, Simply Be brings you the most fabulous fashion from big brands and designers. Fashion in sizes 14-32, all sizes one price.

Visit Website

Phone:

0871 231 5000

Location:

Griffin House, 40 Lever Street
Manchester
M60 6ES

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Simply Be 1 star review on 7th March 2024

Simply Be 1 star review on 29th June 2023

Simply Be 1 star review on 29th June 2023

Simply Be 1 star review on 20th December 2022

Simply Be 5 star review on 18th May 2022

Simply Be 5 star review on 18th May 2022

Simply Be 5 star review on 18th May 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service, only wanted an eternity ring from my fiance, sent the tight one back ordered a bigger size and they lost it during dispatched toom me 5 days to find this out useless customer service after customer service, now waiting for another replacement after 5 days still processing never recommend and won't be ordering again I will stick to very they are more reliable ta”

Posted 2 years ago

“Been a customer for years, went to place an order today £2500 credit limit and my order was cancelled as was my credit limit. Checking my account it says -£1500 and zero credit. contacted online chat, useless, was told by someone called Chuma, it would be passed to accounts and someone would email me and keep checking, this is disgusting service, had no emails saying anything will change, just had the credit limit withdrawn which I guess will now impact my credit report - will be passing this onto the Financial Ombudsman”

Posted 2 years ago

“Been a customer for years, went to place an order today £2500 credit limit and my order was cancelled as was my credit limit. Checking my account it says -£1500 and zero credit. contacted online chat, useless, was told by someone called Chuma, it would be passed to accounts and someone would email me and keep checking, this is disgusting service, had no emails saying anything will change, just had the credit limit withdrawn which I guess will now impact my credit report - will be passing this onto the Financial Ombudsman”

Posted 2 years ago

“Express delivery a joke tracking shows still being processed customer services useless should have been delivered Saturday morning been told Monday abysmal service and company”

Posted 2 years ago

“Ordered 7 items, one received, all others were listed on my account as returned... Notg by me as I'd never even seen them. Had to do a the chasing yo find out why my other items never arrived, had to chase refund. Overall... Generally poor service. Customer service - non exists T. Helpfulness - non exists T. Delivery - exceptionally poor. Best option - don't order anything from this company. Had no issues when it was Figleaves.”

Posted 2 years ago

“Awful! First time customer and returned the item for a refund. Hermes collected the item and left a 'sorry we missed u card' which was blank. No proper proof that they collected it. The woman left before i realised. My item was then lost by Hermes and all record of my return lost aswell, even though i used the app. The customer service from simply be was shocking. They refused to try and trace the item using the delivery label i still had a copy of and said they won't refund as i didnt keep the proof of collection. It appears they cant read when i told them many times i was not given it!! I will NEVER use them again. £35 out of pocket for nothing. Avoid!”

Posted 2 years ago

“Do not order from. Have tried four times now for a courier to come and pick up my returns and they have still yet to appear.”

Posted 2 years ago

“Ordered 7 items, one turned up. All other items I never received. I had to follow up by email to find out where my remaining items we, to be informed they had been returned... Not by me, I never saw them. Had to follow this up again to obtain a refund. Poor customer service, terrible delivery service. Never had these issues when it was Figleaves. Ocera, I will never purchase from them again. Customer service - non existent. Delivery service - terrible. Follow up procedures - poor to non existent.”

Posted 2 years ago

“Sizing is wrong, sent me two T-shirt’s instead of the item I actually ordered, order was late after paying next day delivery. Customer service is awful. They don’t understand why I’m so upset and my confidence is knocked”

Simply Be 1 star review on 2nd June 2021

Posted 2 years ago

“Items ordered and returned in December 2019, sent back to me 18 months later with a letter saying they were returned outside the 28 day returns time. Decision is final, cannot be appealed. I haven't used them in 12 months because of poor account management. Missing deliveries, paying extra for fast delivery that doesn't arrive. Would not recommend to anyone.”

Posted 2 years ago

“I did have account with these but I'd never recommend them after this. I was paying my account every month more then they wanted and they went along and closed my account down and said I had to go to a debt management team to pay what I owed.”

Posted 3 years ago

“Ridiculous and unaffordable interest charges,”

Posted 3 years ago

“Got accepted for credit,but logged in today and says no credit and that I ow all the balance in one go,iv had the account for over a week so why say I got credit then do this”

Posted 3 years ago

“Ordered 7 sets of pyjamas for family members as Christmas gifts last November, had various delivery dates, 4 sets came before Christmas and 3 were delayed which wouldn't be a problem if I were told when I ordered them however I went through live chat and was assured the remainder 3 would be delivered before Christmas, by the time it was figured they wouldn't be here on time it was to late for me to get them elsewhere. the final sets were delivered mid January. I was disappointed and embarrassed not to be able to give as gifts for Christmas. they came over a total of 4 deliveries. Took the order say they will be here and fail to produce. If I walk into a store and they never had all sets I would have gone elsewhere, felt messed around by such poor service.”

Posted 3 years ago

“I placed my first and only order and thought all was ok until it arrived. I’d ordered two dresses, one dress was received but in the wrong size to what I’d ordered and the other dress didn’t arrive and instead I received a pair of shoes which hadn’t been ordered. I rang customer services and they were less than useful and rude. They said if I wanted the dress that hadn’t turned up I’d have to order it again as they couldn’t track it and as for the wrong sized dress I’d have to reorder that again in the same size and return the other for a refund as they don’t do exchanges. I sent both the dress and shoes back for a full refund and I certainly won’t be ordering from them again!!”

Posted 3 years ago

“Big con said I had 125 pound credit so ordered some boots and oaid 28 pound difference on card then 4 days later said I hadn't been approved but havent got my money back either”

Posted 3 years ago

“Absolutely appalling service, I had my account suspended due to fraudulent activity, this in reality is a good thing, the problems started when I contacted simply be regarding this, because I hadn’t checked my account for a couple of weeks I wasn’t aware of this, no email or telephone call from them advising me of this,I explained to customer service several times explaining what had happened and the last lady I spoke to was more than helpful, I emailed the “investigation team “ again only to receive an email back saying we have received your email and please do not email us again, this is being dealt with, this has been ongoing for 6 weeks. Obviously still no response.”

Posted 3 years ago

“I ordered a laptop said it was due to be delivered end of November,Two days later I received an email that my order was cancelled with no reason given so I ordered another more expensive one,It arrived faulty and didn't work,i'm in the process of returning it now!”

Posted 3 years ago

“Delivery not arrived .. after numerous contacts Customer Services want to POST me a form in 7 days and will investigate once I return it! Investigate what? They can see on the system it wasn't delivered. Refund me, don't mess me about! It is MY money .. and I have spent hundreds of pounds over the years with them. Never again ....”

Posted 3 years ago

“This item arrived damaged to me. I emailed as soon as I opened it sent photos. Refund was agreed so I returned it. Only to have quality department send it back saying it was damage they then took the refunded money out of my account! I did not cause the damage! Have now paid off account and closed it. Will never shop with them again and I used to buy loads!”

Simply Be 1 star review on 8th August 2020

Simply Be 1 star review on 8th August 2020

Posted 3 years ago

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Simply Be is rated 2.6 based on 165 reviews