“Fourth failed installation, company never returned telephone calls. Do not use for an electric boiler. They also mute negative reviews, so I will post this elsewhere also.”
Hi Mr Moore, again I can only apologise on behalf of Simply Warmer for the issues and disruption to your plans that you have had. I can honestly say this is not our normal conduct and I can confirm that your order has now been cancelled. Kind Regards, The Simply Warmer Team.
Hi Mrs Symonds, I'm sorry to hear of the issue with your kitchen cupboard. I will forward your review to the necessary department who will be in touch shortly. Kind Regards, The Simply Team.
“Boiler installed ok but valves on radiator placed back incorrectly and new ones placed incorrectly causing noise and cluncking and company have failed to return to re set valves correctly and just tell us to lower the thermostat which does not rectify the problem”
Hi Julia, could you please provide me with your property address as I cannot find you on our system. Also, you have noted the reference as "20/05/2015 - Boiler Installation", I cannot find any installations for this contract on that date. If there is a problem with your valves I am afraid that as the installation was over two years ago these will now be out of warranty. Also, depending on the make of boiler you have and the warranty length you have, this may also now be out of warranty. If you would be so kind as to send me your address to my email address and I will be more than happy to investigate this for you. Kind Regards, Laura Edwards, Simply Warmer Team Leader (laura.edwards@simplywarmer.co.uk).
“Booked an appointment for their surveyor to come. Got a text message to remind me the day before. 10.30 and nobody came. Called them and was told they had tried to contact me as the surveyors van was broke. No missed calls.”
Hi, I am sorry to hear that you have had a bad experience with our company. If you could please call me direct on our free phone number 0808 178 1078 I can do my upmost to resolve the issue for you. My name is Laura and I am the Team Leader of the Customer Service Centre so will be happy to help you. Kind Regards, Laura.
“Well firstly the gent that came to do the quote said we could relocate the boiler all we would need to do would be remove the wall cupboard which we did leaving a large mess on the wall obviously when the installers arrived they said that they could only put it there if they remove the base cupboards as they could not get the pipes in so we agreed to relocate in an appropriate place. All seemed well after that until a leak developed and after 5 days of trying to explain that it was leaking through the flue they finally sent a builder to repair ...... god knows what damage has been caused”
Dear Mrs Abbott, I am very sorry to hear of your experience with our company. I can assure you this is not our usual conduct. I have spoken with the Operations Manager who has assured me that everything is now under resolution for you. I hope that the experience for you can now change into a great one, once your issues have been resolved and you can enjoy your new boiler. If you have any further issues or queries please do not hesitate to contact us again. Kind Regards, The Simply Warmer Team.
