Skincity Reviews

Name: Skincity
Rating: 4.91

4.9 Rating 9,655 Reviews

99 %

of reviewers recommend Skincity

4.9

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 0148338

Email:

enquiries@skincity.co.uk

Location:

Skincity UK, Chapelhouse Barn, Pillmoss Lane, Lower Whitley, Warrington
WA4 4DW

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Skincity 5 star review on 28th January 2021

Annabel Smith

Skincity 5 star review on 27th January 2021

Ana Albu

Skincity 5 star review on 25th January 2021

Anonymous

Anonymous // 01/01/2019

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“Amazing customer service, so helpful and generous when I had problems with my delivery”

Helpful Report

Posted 1 year ago

“Dodgy cheap and old products. My vitamin c serum is DARK Brown when it should be clear when new. Clearly they buy old products cheap that are no longer as effective”

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Posted 2 years ago

“I ordered a skinceuticals product but the product that arrived didn't seem genuine. It is a very pale color like water compared to my usual skinceuticals products. I doubt the legitimacy of the product and therefore do not recommend SkinCity products.”

Helpful Report

Posted 2 years ago

“Ich bestelle regelmäßig bei Skincity. Es kommt alles rechtzeitig an. Die Preise sind auch angemessen. Bei eine Bestellung wurde die Wahre von UPS falsch angeliefert und ist verloren gegangen. Nach mehreren Woche nutzlose Kommunikation mit UPS, habe ich Email an Skincity geschickt. Sofort kam die Antwort, dass die Ware noch mal geschickt wird. Diese habe ich in 2 Tagen auch erhalten. Ich empfehle diese Webseite allen, die gute Kosmetik und eine perfekte Service schätzt.”

Helpful Report

Posted 2 years ago

“Terrible - not for international shipments. They use UPS, which is the worse company for international shipments - takes far longer than the regular post office, requires extra paperwork to claim your order and charges you for the delivery through the roof (30 euros). They also charge you extra for customs paperwork, which no other company does!!!! Skincity year after year refuses to fix this problem and refuses to send shipments regular way even via regular post office to avoid screwing their international customers. Highly not recommended, surprisin to see such bad logistics and services in 2021”

Helpful Report

Posted 3 years ago

“Genuine, authentic jan marini cleanser. I’ve used it for years and it’s helped turned the clock back somewhat. I can see a difference between my face & neck where I use it... and my chest - where I don’t. Skin city is where I get it every 8 weeks. Good price and reliable delivery”

Helpful Report

Posted 3 years ago

“Always a great experience shopping at Skincity. Reliable and quick shipping. Definitely the best online site for skincare!”

Helpful Report

Posted 3 years ago

“Excellent service, items arrived quickly despite the disruption to royal mail. I'm already planning my next order and I've told friends already”

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Posted 3 years ago

“easy to place an order and delivered promptly x”

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Posted 3 years ago

“Great service, quick delivery and such cute packaging! Love it!”

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Posted 3 years ago

“Amazing!! Great range of products available. Fast and free delivery. Arrived packaged like a gift . Highly recommended.”

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Posted 3 years ago

“Excellent service and a beautiful complimentary gift included, such a wonderful company would use again without hesitation, thank you for your excellent customer service xx”

Helpful Report

Posted 3 years ago

“It was packaged so nicely. For free I could have gift wrapping with a free sample. The sample is a vitamin serum and is so nice. It also came with a Kokeshi doll which made it so personable and special.”

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Posted 3 years ago

“Nice product, good shipping, great packaging and lovely, unexpected gift :)”

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Posted 3 years ago

“I only used it once so far so good”

Helpful Report

Posted 3 years ago

“First time ordering from here and will defo order again. Affordable and got free delivery plus the order came with a little branded pouch, tote bag and a little gift! Was so sweet, thank you!”

Helpful Report

Posted 3 years ago

“Products are amazing”

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Posted 3 years ago

“Absolutely amazing! And loved the little touched that came with the packaging”

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Posted 3 years ago

“Super quick delivery and the free goodies you get are all super cute! Would definitely recommend, I’ll be using skincity for everything now, even just to add to my kokeshi collection!”

Helpful Report

Posted 3 years ago

“Great product, came so quick with a cute makeup bag and tote bag.”

Helpful Report

Posted 3 years ago

Skincity is rated 4.9 based on 9,655 reviews