Skincity Reviews

Name: Skincity
Rating: 4.91

4.9 Rating 9,655 Reviews

99 %

of reviewers recommend Skincity

4.9

Based on 9,655 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 0148338

Email:

enquiries@skincity.co.uk

Location:

Skincity UK, Chapelhouse Barn, Pillmoss Lane, Lower Whitley, Warrington
WA4 4DW

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Skincity 5 star review on 28th January 2021

Annabel Smith

Skincity 5 star review on 27th January 2021

Ana Albu

Skincity 5 star review on 25th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong product. However person on the other end of the phone was very friendly and helpful. I won't have to pay for returns, although it is a faff to have to take them to a pick-up point. Was given an utterly pointless free gift of a little plastic person which went straight in the bin. The neoprene bag provided is useful however. The free samples were appreciated”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review our site. We apologise you received the incorrect product, we are happy that we have now been resolved for you. It’s important to everyone at Skin city, that our customers have a pleasant experience. One of our customer advisors will be in contact with you shortly. We hope to welcome you back again soon. Kind regards, Skin city.

Posted 3 years ago

“Well I put in an order on the 03rd Nov and still haven’t received my product so I can’t comment on the product but not happy with the service”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review our services. I am sorry to hear you have not received your order yet. Our standard delivery time for Ireland orders is 3-5 working days, however due to the circumstances can take up to 15 working days to arrive. Someone from our customer care team will be in touch, Many Thanks, Skincity.

Posted 3 years ago

“I have not received my order yet. I had a order comforamation email with order number but no dispatch or items arrive yet. 7 days since order placed and confirmed.I have emailed customer service so hopfully will hear something back soon”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review our site. We apologise for the delay, due to COVID 19 orders are taking longer to be received. A member of our customer service team will contact you. We hope to welcome you back again soon. Kind regards, Skincity.

Posted 3 years ago

“I normally get free samples with any order from skin city and I MOSTLY ONLY ORDER TRAEL SIZE PRODUCTS. However this time I ordered a full size product and spent more but got no free samples so was very disappointed with this.”

Helpful Report

Posted 3 years ago

“I'm very disappointed. I paid £30 for a 118ml product, I had been saving to buy it since it is quite price and was very excited to get it but they sent me a 30ml product instead so I'm very upset.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review our services. We are sorry to hear we have sent the incorrect size. I can confirm this very rarely happens, we will of course send you the correct product immediately. Someone from our customer care team will be in touch. With love, Skincity

Posted 3 years ago

“My purchases have not yet arrived so can’t rate them!!”

Helpful Report

Posted 3 years ago

“Didn’t receive what I was shown on the picture”

Helpful Report

Posted 3 years ago

“I still haven't received my order & I was not given a tracking number so that I could trace my order.”

Helpful Report

Posted 3 years ago

“Dont ask for a review before you delivered.. I havent received it yet...”

Helpful Report

Posted 3 years ago

“Not really happy with the delivery and processing time. I ordered in the early hours of Friday and was told by a Live chat agent the order would be posted same day if I ordered now. Ordered and heard NOTHING until Monday after - when it was posted. I understand delivery and staff levels are impacted by Covid but you did not even have any customer service support from Friday afternoon till Monday. I tried email AND phone. I have ordered from another skincare company- who posted same day and received next day.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review our services. We are sorry to hear this, we try to get all of our orders out in the first 24 hours of a working day but sometimes this is not always the case. Our office opening hours are Monday to Friday 8.30am-4.30pm. I can see your order was sent first thing on the following Monday at 8.30am. Someone from our customer care team will be in touch. With love, Skincity.

Posted 3 years ago

“I still havn t received my order”

Helpful Report

Posted 4 years ago

“Nice product ruined by trashy cheap plastic toy!!! I’m an adult buying a £33 product!! What a waste of time”

Helpful Report

Posted 4 years ago

Thank you for taking the time to to review our services. Every order is important to us and we want you to feel truly special when you receive your Skincity parcel, so we always take extra care to wrap your products beautifully and thoughtfully. Gone is the excessive packaging and hard-to-recycle padding. Instead, orders sent with our signature wrapping experience will receive our recyclable Skincity tote bag to protect and cushion your products in transit. Every signature wrapping order also includes a make-up bag, a free sample, a copy of Skin Health Magazine (where possible) and one of our Kokeshis. We have now introduced Basic Wrapping which includes minimal packaging a sample but no bags, kokeshi or magazine. Someone from our customer care team will be in touch shortly. With love, Skincity.

Posted 4 years ago

“Product arrived promptly and as ordered and the price was competitive which made me choose this company to order from. However, the wasteful amount of packaging for a very small tube of sun cream and unnecessary "free gifts" that I have no use for would put me off ordering from you again. Please think of the environment.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review our services. I can confirm all of the packaging we use is recyclable, the tote bag and make up bag are also re-usable and are used as padding in our packages to save any excess packaging. I can also confirm the Kokeshi is made from a recyclable resin. Good news, we have introduced a basic packaging option on our website you can select this on checkout.

Posted 4 years ago

“I just wanted a tube of heliocream. I didn't want a bag or a dolly. I would rather have had a tiny tube of 50 lip salve for my handbag. Please spend the money on something useful.”

Helpful Report

Posted 5 years ago

Hi Vivien, Thank you for leaving a review, I will pass on all your comments to our management team. I member of our customer care team will be in touch shortly. With Love, Skincity.

Posted 5 years ago

“The product may have leaked, as the bottle was not delivered Full. The postage was also not delivered on time. I had many messages for alternative pick up for postage.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review our services. I understand that you are in contact with our customer care team regarding your faulty product. Regarding your delivery queries I can see that your order was placed when our office was closed for the weekend and therefore your order was dispatched the first working day. Your delivery was received within the specified 3 – 5 working days of your chosen Free Tracked delivery service. We do provide the option to upgrade your delivery service to our Express Delivery service and Next Day Delivery service for an additional charge. Kind regards, Effortless Skin.

Posted 6 years ago

“Supposed to be 10% off first order. Couldn’t find how to claim the discount and it was not taken off automatically. Disappointing!”

Helpful Report

Posted 6 years ago

Good Morning Charles, Thank you for taking the time to review our site. I can see a member of our customer care team has been in contact with you. Kind regards, Effortless Skin.

Posted 6 years ago

“One if the products I bought was produced back in 2015 and expires in the next 3 months.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to review our site. I can see that a member of our customer service team has been in contact with you, and the issue is being resolved. Kind regards, Effortless Skin.

Posted 6 years ago

“You have been spamming me since I made my order”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to review our services. I can confirm you will now be removed from our mailing list. We hope to welcome you back to the site soon. Kind regards, Effortless Skin

Posted 7 years ago

“I placed my order on the 21-10-2016. I have as yet still to receive these products. Today I received a notification from the Swiss post saying that the goods had to be taxed and that they had no documentation as to the value of the goods. Ho-hum!”

Helpful Report

Posted 7 years ago

Hello Constance, Thank you for taking the time to review Effortless Skin. I am sorry to hear that you have not yet received your order. A member of our customer care team will contact you shortly to help resolve your query. Kind regards Effortless Skin

Posted 7 years ago

“I paid £50 for two tubes of SPF 50 Heliocare advanced gel 50 ml. As soon as I bought it, the same product was advertised to me on my email page and my Facebook page for £17.50 each. I really felt mad at wasting £15.”

Helpful Report

Posted 8 years ago

Hello Mary, Thank you for taking the time to review our site. I can confirm that the Heliocare products you purchased were correctly priced. I believe the product that was advertised to you on email was a slightly different product with a different price point. A member of our customer care team will make contact with you separately to clear up any concerns you may have regarding your order. Many thanks Effortless Skin

Posted 8 years ago

Skincity is rated 4.9 based on 9,655 reviews