“I’m sure the engine works, but I haven’t received it yet. I filed a claim with both UPS and SEW with zero reply from either after 4 business days. I’ve attached a photo of my new engine NOT sitting at my door.”
Dear Paul, Thank you so much for taking the time to provide us with feedback regarding your experience with Small Engine Warehouse. We truly appreciate your honesty and bringing the issues to our attention.
First and foremost, we would like to sincerely apologize for the inconvenience and frustration caused by the delay in receiving your engine. We understand how important it is to receive your order in a timely manner, and we are sorry that this was not the case for you.
We are committed to making your experience with Small Engine Warehouse a positive one. I have personally spoken with you and made sure a replacement engine was sent out to you and per tracking you have received it.
You are truly valued as a customer of Small Engine Warehouse and your patience through this was very much appreciated. Thank you so very much, Paul!
https://www.fedex.com/fedextrack/?trknbr=271721727343&trkqual=2460374000~271721727343~FX
Il semble que votre colis soit retardé parce que FedEx n'a pas pu vous joindre pour percevoir le paiement des droits, taxes ou autres frais connexes.
