“New Kohler engine installed and will not start. Examination revealed no spark due to pistons not moving. Additional phone calks to be made to Small Engine Warehouse and Kohler Engines on 07/01/24.
Additional issues were noted with SEW not aware of tracking or shipping company.”
“I bought a brand new briggs and Stratton 25 hp for my mower and I needed it very quickly so as soon as it showed up I installed it and it ran very poorly it had weak spark on one side due to a faulty coil and when I notified them of it they suggested I take it to a shop 2.5 hours away to get it diagnosed instead of sending parts I needed I ended up spending another 80 dollars on a new coil. not so impressive service people”
“Not impressed. Not a great kit. I had to make spacers for the rear engine mounts, and the spacer provided for the PTO tensioner pulley needed to be shortened alittle. It only came with 1 of the 2 PTO belts, I have email SEW twice about getting the second belt, with no response- just bought the belt from tractor supply 👎. This is a very simple engine swap and should be a direct bolt in, but it wasn't.
The Briggs engine does run really nice, hopefully it lasts a long time.”
“I’m sure the engine works, but I haven’t received it yet. I filed a claim with both UPS and SEW with zero reply from either after 4 business days. I’ve attached a photo of my new engine NOT sitting at my door.”
Dear Paul, Thank you so much for taking the time to provide us with feedback regarding your experience with Small Engine Warehouse. We truly appreciate your honesty and bringing the issues to our attention.
First and foremost, we would like to sincerely apologize for the inconvenience and frustration caused by the delay in receiving your engine. We understand how important it is to receive your order in a timely manner, and we are sorry that this was not the case for you.
We are committed to making your experience with Small Engine Warehouse a positive one. I have personally spoken with you and made sure a replacement engine was sent out to you and per tracking you have received it.
You are truly valued as a customer of Small Engine Warehouse and your patience through this was very much appreciated. Thank you so very much, Paul!
