“Shipping service has consistently failed to meet expectations. The website states that items are in stock, and I specifically paid for two-day shipping. However, the last several orders have taken over a week to arrive. If two-day shipping is offered and charged for, orders should be delivered within that timeframe. This repeated delay is unacceptable and misleading.”
“I called to cancel an order called multiple times and the transferred me until the line was disconnected. Emailed and got no response and now I have to get it charged back”
Sonny,
I tried calling you about the situation and left you a detailed voicemail with my direct phone number.
I have checked our phone logs and I don't see any correspondence with the phone number on file. I also checked all the inboxes we have for your email address that is on file and found no emails either.
I have went ahead and set up a return and emailed you the return information to the email we have on file for you.
If you have any other concerns you can reach us directly at csr@smallenginewarehouse.com or give us a call at 800-321-6725 and ask for customer service.
Thank you.
We’re very sorry for the longer than normal USPS transit times. Your order shipped the day you placed it, however USPS tracking shows your package as possibly getting on the wrong vehicle at one of the hubs. According to USPS tracking your package was delivered 2 days ago on 5/4. Please do not hesitate to reach out if you need further assistance now or in the future. Thank you.
Jimmy, we’re truly sorry to hear that parts were missing and you only received the body. That isn’t acceptable, and we want to make this right for you. Thank you for bringing this to our attention. We’ll do everything we can to fix it promptly.
“I found the exact motor that I needed on the website based on my current engine model number and manufacturer information. I called to verify with the staff that I was ordering the correct replacement. I was transfered to someone who told me "No, you need to order this other model based on the model number I provided them over the phone. I listend to them and ordered what was suggested. When it arrived I found out they were wrong and I had in fact ordered the wrong motor and should have purchased the one I initially called about. Because of the policy requiring me to pay for return shipping, which would have added another $50-$75 of cost I decided to try to use the new motor, only to find out that I needed a custom blade attachment which is not available through either Small Engine Warehouse, or the manufacturer of the motor that I bought. When I called back to get info on why I was advised to purchase this incorrect motor, nobody had any idea how to help, or who and why they would have made an incorrect suggestion. Now $350 later I have a motor with an incorrect blade attachment torqued on and have been told by local repair shops that they will not work on it if I ever have any issues due to the potential liability of having said incorrect blade attachment. The compnay offered no solutions to reurn the motor at their cost or make the situation right by my, the customer. Would definitely not recommend purchasing online through this vendor, as you will get better results buying locally and direct where you can verfiy the correct unit prior to purchase.”
“STILL WAITING ON ENGINE 10 DAYS AFTER ORDERING. WAS TOLD 5 DAYS MAX BY WEARHOUSE PERSONNEL. THIS IS A ONE AND DONE...WILL ASK FOR REFUND IF THIS ENGINE IS NOT IN MY CUSTOMERS HANDS BY 7/2/25.”
“I would give a -stars if I could. I have a factory stock John Deere 445 with a Kawasaki engine and this exhaust no where near fits it. Then to add on top of that they made me pay to send it back because I didn’t verify that an exhaust made for a John Deere 445 would fit a John Deere 445. Trash company and trash experience and horrible customer service.”
“Bouught a 24 hp Kohler motor for a lawn mower. It locked up within an hour of starting it up. Now you guys say I have to go through kohler to try and get engine repaired. I bought the engine from you. I want make the mistake of buying anything else from you! I WOULD HIGHLY SUGGEST TO FIND A COMPANY THAT BACKS THEIR MERCHANISE.”
“Waited a week to get a bad motor. 25 hp twin cylinder that has only on cylinder running. very disapointed. I installed it and it smokes, spits and spuders. The spark plugs were oil fouled so I replaced them only to conferm my suspisions that only one cylinder is running.”
“Thanks Robin Mandy no thanks to Hard to reach e mails sent back can not texts so to get the Pic of box what do u want from me spent 2 hrs driving to dealer to find out they do not do warranty work as they do not get paid motor still not running yet and I paid for this aggregation?”
Dear Ed, Thank you so much for sharing your feedback about your experience with Small Engine Warehouse. We genuinely appreciate your input and apologize for the issues you encountered.
We are sorry to hear that you are still having trouble with the wiring. We understand this has left you dissatisfied, and we sincerely apologize for any inconvenience caused.
Small Engine Warehouse strives to provide our customers with the highest quality products and exceptional service. I have emailed you from a case that has been opened about your issues in hopes of resolving them.
Once again, thank you for sharing your concerns with us. We genuinely appreciate your support and hope to have the opportunity to make it up to you in the future.
Best regards
“I purchased a new 19 hp kawasaki engine for 2200. the engine ran for less than a minute and locked up I was told to return it to be checked, this is the fourth week no one there will return a phone call. I just got a phone call that said its my fault and i am out my 2200. the worst company on Earth. They sold me a bad engine!!!!!!!!!!!!!!! Been in the autamotive business for 40 plus years,worked on engines all my life, this is flat wrong I will never stop reminding the world about your company!!!!”
“I purchased this replacement engine for my Gravely a little over three weeks ago, and the initial service was fantastic. Dustin helped me verify that the engine would "plug and play." Last week, after I cut the grass, I noticed the motor had oil leaking from the top, and I immediately contacted them to start a claim. I also sent them pictures of the engine. They said someone would contact me by phone to troubleshoot the issue. Shortly after, I received an email stating they could not tell anything from the pictures and that I needed to take it to a local dealer. I then called back, tried to get help again, and was told someone would reach out. I now have a seized motor, and nobody will help me. Again, it is about 3 weeks old; it should not have an issue, nor should I take it to a dealer who is 6 weeks behind to have it looked at. Something new should get more than an email. Something new, in my opinion, should warrant a replacement being sent out right away and them taking the broken one back. Sadly, customer service has come to this, and nobody cares.”
“on this order your worker gave me the wrong engine.when i called and corrected in less than 2 hours i was told the correct motor would be sent and the wrong one recalled.i receieved the wrong engine anyway and had to pay for return shipping.”
