“Waited a week to get a bad motor. 25 hp twin cylinder that has only on cylinder running. very disapointed. I installed it and it smokes, spits and spuders. The spark plugs were oil fouled so I replaced them only to conferm my suspisions that only one cylinder is running.”
“Thanks Robin Mandy no thanks to Hard to reach e mails sent back can not texts so to get the Pic of box what do u want from me spent 2 hrs driving to dealer to find out they do not do warranty work as they do not get paid motor still not running yet and I paid for this aggregation?”
Dear Ed, Thank you so much for sharing your feedback about your experience with Small Engine Warehouse. We genuinely appreciate your input and apologize for the issues you encountered.
We are sorry to hear that you are still having trouble with the wiring. We understand this has left you dissatisfied, and we sincerely apologize for any inconvenience caused.
Small Engine Warehouse strives to provide our customers with the highest quality products and exceptional service. I have emailed you from a case that has been opened about your issues in hopes of resolving them.
Once again, thank you for sharing your concerns with us. We genuinely appreciate your support and hope to have the opportunity to make it up to you in the future.
Best regards
“I purchased a new 19 hp kawasaki engine for 2200. the engine ran for less than a minute and locked up I was told to return it to be checked, this is the fourth week no one there will return a phone call. I just got a phone call that said its my fault and i am out my 2200. the worst company on Earth. They sold me a bad engine!!!!!!!!!!!!!!! Been in the autamotive business for 40 plus years,worked on engines all my life, this is flat wrong I will never stop reminding the world about your company!!!!”
“I purchased this replacement engine for my Gravely a little over three weeks ago, and the initial service was fantastic. Dustin helped me verify that the engine would "plug and play." Last week, after I cut the grass, I noticed the motor had oil leaking from the top, and I immediately contacted them to start a claim. I also sent them pictures of the engine. They said someone would contact me by phone to troubleshoot the issue. Shortly after, I received an email stating they could not tell anything from the pictures and that I needed to take it to a local dealer. I then called back, tried to get help again, and was told someone would reach out. I now have a seized motor, and nobody will help me. Again, it is about 3 weeks old; it should not have an issue, nor should I take it to a dealer who is 6 weeks behind to have it looked at. Something new should get more than an email. Something new, in my opinion, should warrant a replacement being sent out right away and them taking the broken one back. Sadly, customer service has come to this, and nobody cares.”
“on this order your worker gave me the wrong engine.when i called and corrected in less than 2 hours i was told the correct motor would be sent and the wrong one recalled.i receieved the wrong engine anyway and had to pay for return shipping.”
“I ordered an paid for a specific motor for repower, what received was another ,, customer support was.poor. in not knowing their products. Sent me wrong parts when I told them what I needed, I had to machine parts myself to get anything close to working. Support techs not answering phone calls or messages,”
“Is 1 September and John Deere still has not finished the engine replacement in my 445 tractor. They say they are waiting for your instruction on how to get the throttle assembly to connect to the 445 dash. What was supposed to be a 4 hour replacement is now going on month 3. Between you and John Deere there is a real problem - you say you engine replaces the 445 original engine yet John Deere cant get it to work.
From early July,
Received engine timely, delivered to John Deere Watertown NY. The engine is installed but doesn’t fit / align with the 445 tractor assembly. They have been trying to connect with your service people but nobody has responded. Every time they try to reach you, they charge me labor.
Should I just send the motor back? It will not connect.
Tom Mikolinis Sr. 443-243-3406, thomas.e.mikolinis.sr@outlook.com”
Dear Thomas, Thank you so much for taking the time to provide us with your feedback on your recent experience with Small Engine Warehouse. We truly appreciate customers like you who take the time to let us know about their experiences, as it helps us improve our services.
We sincerely apologize for the inconvenience you faced with the engine not fitting or aligning with the 445 tractor assembly. We understand how frustrating this must be for you, and we apologize for any inconvenience this has caused. However, the delay has been due to not receiving the photos necessary for our tech and shop to look over before returning a call to your tech. We did finally receive them yesterday afternoon and our tech and shop are currently looking at them now in order to get back to your tech today.
Regarding whether to send the motor back, we recommend not taking any further action until our service team can review the situation and provide you with the necessary guidance.
“My experience purchasing my replacement motor was great. Thats where the experience definitely changed. I haven’t gotten any response from anyone on helping with the issues I’ve had not being able to get the motor to run correctly since then. I have made countless calls and sent the requested pictures of the motor. But haven’t received an ounce of help and it’s been over a week. I will not suggest anyone uses this company. If you pay $3300 for a replacement lawn mower engine you should get better customer service.”
“Got the engine fast a few days got it in stalled and wouldn’t start. Checked wiring twice everything was right. Called and talked to troubleshooting sent me out new parts that didn’t fix the problem. Since they sent me parts they closed my help ticket. now when I called and told them it didn’t fix it I get tossed to the end of the line. It’s been almost a month and my grass is tall and my city has Wrote me a ticket.”
“I ordered a part The person that took my order did not know what they were doing. I ordered a part. It was a wrong part. I gave him the serial number. I gave him the size of the motor I gave him the model number. I gave him every number that I had on that motor and I got the part. I put the thing together. Spent several hours putting it together. And find out this is not even the part that's supposed to be even automotive. That person needs to be fired. I am sending the product back. I hope I can hear from somebody and have a little concern for a customer. Thank you and have a nice day.”
“Received the wrong part after providing all information needed.Then was going to receive new part immediately.Didnt ship the new part until the following week!!”
