Thanks for the review, Steve. We’re sorry the delivery took a week. We’ll email your invoice again right away. It was emailed to you when it shipped out on May 4th, the email may be in your junk or spam folder. If you need anything else, just let us know.
“I asked a few technical questions and I was promised that someone would get back to me with the answers.
I’m still waiting for the answers.
The price and selection of engines was great.”
Thanks for the review, James. I do show you calling in on the day you placed the order online, however I do not show any follow up calls for the phone number on your profile. I have opened up a customer case for you and emailed you from the case. Thank you.
Thanks for the feedback. We’re sorry the replacement didn’t fit exactly as you expected, however some modifications may need to be made with our kit engines. If you need any assistance with the install, please let us know. If there’s anything else you need, don't hesitate to reach out.
“Was happy you were able to get the part. Was a bit perturbed that the website said there were 18 in stock so I spent extra to expedite shipping only to find out later that the part had to be ordered from the manufacturer. This costs me time having to reschedule my work.”
Tim, your item shipped, and tracking shows it was delivered on Monday 3/23 at 3:18pm at your mailbox. We did email you a copy of the Invoice with tracking when it shipped out on Monday 3/16. I am emailing that to you again now. Thank you.
“I bought a 6.5hp Briggs & Stratton Professional Series Engine, Horizontal 3/4x2-27/64 Shaft, Recoil Start
Briggs & Stratton 2-Year Manufacturer's Warranty. A little over a year ago. When I installed it it started right up. I used for about 30 min. Then it sat for 3 months. Then it wouldn't start. Turns out the float was stuck. Then I ran it again for about 30 min. It had a miss in it then. Then it sat again over the winter. when I tried to start it it wouldn't run. Pretty sure the float was stuck again. I hit with my dead blow mallet a couple of times then it started but still had that miss. So I'm not happy about this motor. I guess I have a 2 year warranty.”
“If you know what engine you need, this place is great. If you want to order specific parts, they have no clue what they have. I found what I need after searching the website extensively. Most of my order looked good but the motor mounts don't fit as intended and will take some rework. Package was stuffed to the gills and as a result a few parts have scratches but they are still functional.”
“The ordering, payment and shipping process was easy to navigate. The only gripe I have is the engine was supposed to be an exact match to my original engine, it was not, we had to machine the end of the crankshaft a little to make it work. Other than that everything worked fine.”
“A good engine but my order was doubled and the return shipping for the extra engine that was send andpaid for by me was more than 60% of the price of the engine.”
“The briggs and stratton motor won't run correctly right out of the box. Called for help, sent pic as they asked. Haven't heard back from them. Frustrating.”
We're sorry to hear that you're experiencing issues with the Briggs and Stratton motor and that you hadn't received a response back right after reaching out to us. Your satisfaction is important to us, and we understand how frustrating that can be.
We strive to respond to all inquiries as quickly as possible, and I do see that a case was put in for your concern and went through the proper channels for our tech to reach out to you. After our tech and shop looked over your case and photos our tech did call you, however you had already taken the engine to an authorized Briggs and Stratton dealer in your area. I apologize that we weren't as quick as you had hoped in getting back to you. Your initial call came in on 3/31 and we received the photos on 4/1 and our tech called you on 4/3. Again, I am sorry that the process took a little longer than anticipated. Please feel free to follow up with us to ensure your concerns are addressed. We're here to help and want to get your motor running correctly.
Thank you for bringing this to our attention, and we hope to assist you soon!
The Small Engine Warehouse Team
“The Small Engine Warehouse staff are very helpfull and knowledge able. However the engine I purchased for my wood splitter (Briggs and Staton appears to be a piecee of junk. It's got the no choke built in and it starts very hard. it seems the colder the outdoor temp the more I have to pull the cord to start it. There are many times I pull more than 20x to get it started and after this and it doesn't start I give up. The technition it seems is very busy and has not had a chance to get ahold of me to see if there is anything I can do to remedy the situation.Returning the engine may be my only option.”
“Not empressed. When we are replacing an American engine with American bolts you don’t want to be stoped by American bolts not fitting. This has been a huge pain in the rear. Also all metric bolts and nuts have been taken off the shelves. Beware no metric in Texas. Wasn’t planing on that one .”
“The PROS and CONS of my new engine:
PROS: Small Engine Warehouse (SEW) delivered the new Briggs and Stratton 44T977-0035 engine so fast that it was shipped here in 3 days! The sale was pretty smooth. The prices were very affordable. The new engine also has plenty of power to cut my lawn.
CONS: Better support on components could be mentioned on the SEW website as to what each engine could need to replace another engine. A better representation of wiring diagrams would also be helpful as this took an enormous amount of time and research to find out what wiring went where. I had to create my own wiring diagram to understand fully as a DIY guy to how to get the engine running properly. Greater emphasis on getting the correct shaft length would also be very helpful for DIY. My previous Kohler Command had a built-in solenoid, but I had to guess on my own that the B&S engine needed a separate 3-post solenoid. Nothing in their documentation mentions this or on the SEW website. Lastly, the Kohler Command manual of 20 years ago is complete and extremely helpful. The manual for the B&S is useless regarding any practical or useful info.
After finally getting the engine at starting point, the engine, however, has been hard to start (it only has 6 hours on the motor). It does not crank quickly for some reason. I purchased a new battery). I have had to start by spraying starting-fluid in the carb to get it started. Today that worked but then the engine cut out a few hundred feet from my home and would not restart even with more starting fluid. My gas is fairly fresh and the choke fully works. Is the new fuel pump defective? The oil is level. What gives??”
“I felt scammed by the price. I was told my purchase qualified for free shipping and received a bill for one hundred dollars higher than was quoted on the price of the engine but received free shipping. Dustin said the quoted price was not the price with free shipping. If I wanted the quoted price he would have to charge shipping. I was like HUH????”
“I purchased a new's 17.5 hp Briggs & Stratton engine for my lawn mower, the biggest complaint I have there was no instructions on the wiring diagram for the engine and no manual for this particular engine, as I do not have a printer I have no way of printing a manual, so it would be very helpful and appreciated if you would print out or send me original copy of the manual so I can use this for future information. I now have this enigen for a couple weeks, and each time I try to start it when the engine is cold, I must remove the air filter cap and spray starting fluid on the air filter and then the engine will start fine. I need somebody from your company to call me to explain what the problem is with the engine, because this is not normal. I should not have to spray starting fluid on the filter every time I want to start the engine and cut my lawn Thank you Jim H.”
“The price was good and I'm happy about that. However, the engine purchase was marked as "in stock" on the website but wasn't. There were no updates from the company voluntarily given. It took my calling or emailing to find out what was going on and how long it might be until the engine was in stock.”
Thank you for sharing your experience, Jef. We appreciate your honest feedback and are glad to hear you were satisfied with the price. We apologize for the confusion regarding the engine's availability and any inconvenience caused by the delay in communication. Your input is valuable to us as we strive to improve our service. If you have any further questions or need assistance, please don't hesitate to reach out. Thanks for choosing Small Engine Warehouse!
“engine damaged in shipping broken oil stick cover broken person who installed new engine called oil spraying when he started it up replaced valve cover from old engine i have a case number 386668 your customer service has been great I have already paid for new engine to be installed i do not want a replacement hopefully reimbursed for Extra expense Thank you Bob Brashear”
Thank you for your review, Tony! We appreciate your feedback and understand your frustration with the communication regarding reviews. We're always looking for ways to improve our customer experience, and your comments will certainly help us with that. If you have any questions or need assistance with your engine installation, please reach out to us anytime. Thanks for choosing Small Engine Warehouse, and we hope everything goes smoothly with your engine!
