Dear Karl, Thank you so much for taking the time to share your feedback about Small Engine Warehouse. We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
Our team works tirelessly to ensure that our customers are not only satisfied but also happy with their purchases. We strive to provide top-notch products and excellent customer service, so it's fantastic to know that we're hitting the mark.
Please know that if you ever need any assistance in the future, whether it's regarding a product purchased from us or any other matter, our friendly team is here to help. Feel free to reach out to us whenever you need us – we're always ready to lend a helping hand.
Once again, thank you for your valuable feedback and for choosing Small Engine Warehouse. We're honored to have earned your trust, and we look forward to serving you again in the future.
Warm regards
“i got the motor with in 3 days of shipping and i have the bolts holding it on my simplicity mower and i have the muffler ordered its due in today or saturday and cant do anything untill i get the adapter to be able to wire it up so i cant use any of it yet its taking a lot longer then i expected it to take to get it running i wont set it up untill i get all the parts in. i have a yard thats getting higher and higher my yard needs to be cut and the company i mowe their yard to and they are getting ansy about the yard so i cant rate this yet i need the parts asap and the adapter is holding this up. yes i got the motor a lot quicker then i expected to get it but i cant do any thing else because waiting on the parts so i can set it up and get it running”
“Well. The first part of the order was fine. But I told Scott that I was going out to hopefully get him the right model number off the second motor I needed parts for. When I called back in just less than 10 minutes. He was gone to lunch which was fine and I left my phone number with the lady that answered and told her to have him call me that I thought that I had the right numbers for him. That I was wanting to add to the order that I had just gave him to save on shipping. He never called so I left a message on a different persons phone message and they never called me back. Not sure what happened but I am disappointed in the service I got”
Dear Owen, Thank you so much for taking the time to share your feedback about your experience with Small Engine Warehouse.
I do show that your order shipped out immediately and was delivered on Wednesday, June 5th.
Please know that our team is always here to assist you with any further inquiries or concerns you may have. Feel free to reach out to us anytime, and we'll be more than happy to help you out.
Once again, thank you for choosing Small Engine Warehouse, and we look forward to assisting you again in the future.
Best regards
Thank you so much for taking the time to share your feedback about Small Engine Warehouse.
At Small Engine Warehouse, customer satisfaction is our top priority. We strive to provide exceptional products and services that not only meet but exceed our customers' expectations.
We are always here to assist you with any further inquiries or requests. Please don't hesitate to reach out to us if you need any help or have any questions. Our dedicated team is ready to lend a hand and ensure your experience with Small Engine Warehouse continues to be a delightful one.
Once again, we appreciate your valuable feedback and thank you for choosing Small Engine Warehouse. We look forward to serving you in the future!
Warm regards
“Rob in sales was great. Engine delivery was 5 days past promised delivery date, and nobody contacted me. I had to do calls and tracking to find anything out. Then, the ‘plug n play’ JD 90 retrofit instructions were done by some kid with a camera. The wiring instructions were vague at best.
After calling tech assistance, after 2 days I figured out the instructions Deficiencies and got it going.
Engine seems good. Support poor!!!!”
“I would like to say something positive, but can't after going on your website and ordering the wrong motor because of your website was not being helpful. I will say the wrong engine was delivered in pristine condition. Now I have spent way over my budget with shipping charges I shouldn't have had to pay. Lesson learned…….. I guess.”
“I would have given a 5 star but their shipping method has a lot to be desired. My engine wasn’t very well protected against damage and the plastic housing was cracked in two places. A wooden crate would probably solve that issue. The sales team was very knowledgeable and the engine arrived in two days from order.”
Hi Keith, Thank you so much for taking the time to provide us with your feedback about Small Engine Warehouse. We greatly appreciate it!
We are thrilled to hear that our products and service have met your expectations. At Small Engine Warehouse, we strive to deliver top-notch customer satisfaction and make our customers happy. Reading positive reviews like yours motivates us to continue providing the best possible experience.
I have opened up a customer case about the shipping damage and emailed you from that customer case.
If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We are here to help in any way we can.
Once again, thank you for your kind words and support. We look forward to serving you again soon!
Best regards
“I ordered a muffler and receivied it in an acceptable time. A week later a called parts wanting to know pricing on some other engine parts. An automated service took my phone number but no one has called me back. I got my information else where.”
Hi Justin, Thank you so much for taking the time to share your feedback about Small Engine Warehouse. We genuinely appreciate it!
We're thrilled to hear that you had a positive experience with us and that the engine is running well.
I did email you another copy of your Sales Receipt which we emailed to you on 4/29 when your engine shipped. The Sales Receipt does include a link to download the Owner's Manual. In the email I sent you today, I did also attach a copy of the Owner's Manual for you. The Owner's Manuals are downloadable from the Sales Receipts or directly from our website. We do it this way due to manuals having/receiving updates etc and it also does cut down on the amount of paper being printed/consumed etc. I hope this helps.
Should you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our top priority.
Thanks again for choosing Small Engine Warehouse!
Warm regards
“Everything except the air filter ( which was over packed??) was poorly packaged. The oil dipstick was bent, the prescreen filter (with fine wire mesh) was mangled, and the spark plug had launched out of its box -I’m sure the gap is now off - because things were loosely thrown in an oversized box. Would have been much better if just in a padded envelope- frustrating.”
Dear Danny, Thank you so much for taking the time to share your feedback with us, however, we did not sell you any decals. I looked back at your orders and you purchased a muffler and a wiring harness from us but no decals.
At Small Engine Warehouse, our top priority is customer satisfaction, and we are always striving to ensure that our customers are happy with our products and services. Hopefully, the muffler and wiring harness are treating you well.
If there is anything else we can do to assist you or if you have any questions or concerns, please don't hesitate to reach out. Our dedicated team is always here to help.
Thank you once again for your time and we look forward to serving you again in the future.
Warm regards
“The part I ordered did not fit. The description of the part and what I thought it was didn't fit.
I was able to return it without a problem. If I could have seen a drawing with measurements would have helped .”
“The engine they recommend fit ok. The hot air blows on the controller causing it to be hot. Need to reverse the fan direction or put a motor in that works well”
“They seem to have a lot in stock and I ordered what I thought was to be in stock, but they sent the wrong item and apparently the one item I wanted that was in stock is no longer available, but still says it is on their website that it is. Customer service handled the item refund well it -would probably order from them again but a little hesitant”
