Small Engine Warehouse Reviews

Name: Small Engine Warehouse
Address: 4023 S Walnut St, Muncie, Indiana
Rating: 4.75

4.8 Rating 1,527 Reviews

94 %

of reviewers recommend Small Engine Warehouse

Company Reviews

Metrics

4.8

Based on 1,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Small Engine Warehouse 5 star review on 2nd May 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a muffler and receivied it in an acceptable time. A week later a called parts wanting to know pricing on some other engine parts. An automated service took my phone number but no one has called me back. I got my information else where.”

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Posted 1 year ago

“Engine runs good the only complaint is I never got a owner’s manual”

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Posted 1 year ago

Hi Justin, Thank you so much for taking the time to share your feedback about Small Engine Warehouse. We genuinely appreciate it! We're thrilled to hear that you had a positive experience with us and that the engine is running well. I did email you another copy of your Sales Receipt which we emailed to you on 4/29 when your engine shipped. The Sales Receipt does include a link to download the Owner's Manual. In the email I sent you today, I did also attach a copy of the Owner's Manual for you. The Owner's Manuals are downloadable from the Sales Receipts or directly from our website. We do it this way due to manuals having/receiving updates etc and it also does cut down on the amount of paper being printed/consumed etc. I hope this helps. Should you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our top priority. Thanks again for choosing Small Engine Warehouse! Warm regards

Posted 1 year ago

“Everything except the air filter ( which was over packed??) was poorly packaged. The oil dipstick was bent, the prescreen filter (with fine wire mesh) was mangled, and the spark plug had launched out of its box -I’m sure the gap is now off - because things were loosely thrown in an oversized box. Would have been much better if just in a padded envelope- frustrating.”

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Posted 1 year ago

“Work seems excellent but I can't deal with the 3 to 4 wk turnaround time.”

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Posted 1 year ago

“Missing some of my decals that I ordered”

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Posted 1 year ago

Dear Danny, Thank you so much for taking the time to share your feedback with us, however, we did not sell you any decals. I looked back at your orders and you purchased a muffler and a wiring harness from us but no decals. At Small Engine Warehouse, our top priority is customer satisfaction, and we are always striving to ensure that our customers are happy with our products and services. Hopefully, the muffler and wiring harness are treating you well. If there is anything else we can do to assist you or if you have any questions or concerns, please don't hesitate to reach out. Our dedicated team is always here to help. Thank you once again for your time and we look forward to serving you again in the future. Warm regards

Posted 1 year ago

“It was not a perfect fit. I had to put it on with zip ties. But it will do the job.”

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Posted 1 year ago

“The part I ordered did not fit. The description of the part and what I thought it was didn't fit. I was able to return it without a problem. If I could have seen a drawing with measurements would have helped .”

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Posted 1 year ago

“This item has not arrived yet.”

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Posted 1 year ago

“The engine they recommend fit ok. The hot air blows on the controller causing it to be hot. Need to reverse the fan direction or put a motor in that works well”

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Posted 1 year ago

“They seem to have a lot in stock and I ordered what I thought was to be in stock, but they sent the wrong item and apparently the one item I wanted that was in stock is no longer available, but still says it is on their website that it is. Customer service handled the item refund well it -would probably order from them again but a little hesitant”

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Posted 1 year ago

“The 3 hole to bolt down were drill not tap.The motor surges when running.”

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Posted 1 year ago

“You did not send me an owners manual with that motor. If you could, please send me an owners manual to that motor. It would be very much appreciated to 125 Chariot Way, Pearcy 71964 thank you”

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Posted 1 year ago

Dear Steve, Thank you so much for providing us with your valuable feedback about Small Engine Warehouse. We appreciate your time and consideration in sharing your thoughts with us. The owner manual is now downloadable from the sales order and receipt that are emailed to you when you place the order and when the order ships to you. I did email you a copy of the owner's manual on 3/1/2024 and I also printed a copy out and mailed it to you in the mail as well. Please know that we are always here to assist you whenever you need any further help or have any questions. You can reach out to us through our customer support line, and our friendly team will be more than happy to assist you. Once again, thank you for choosing Small Engine Warehouse. We truly value your continued support. Warmest regards

Posted 1 year ago

“I received my engine today and it was laying on its side! The box was not labeled this side up or any reference to how it was to bee haded during shipping. Haven't opened it up yet to inspect it for any damage yet.”

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Posted 1 year ago

Dear Howard, Thank you so much for taking the time to share your feedback about Small Engine Warehouse. We appreciate your kind words and are thrilled to hear that you had a positive experience with us. At Small Engine Warehouse, our main priority is customer satisfaction, and we are committed to providing top-notch products and services to ensure that our customers are happy. We are continuously working on improving our inventory and delivery processes to meet our customers' needs efficiently and promptly. We are delighted that you found our staff to be helpful and knowledgeable. We strive to create a friendly and supportive environment where customers like you feel comfortable reaching out for assistance. If you ever need any further assistance or have any more questions, please do not hesitate to reach out. Our team is always here to help and ensure your satisfaction. Thank you again for your feedback and for choosing Small Engine Warehouse. We look forward to serving you in the future! Warm regards

Posted 1 year ago

“The gasket was to big have a 5hp look just like it not your fault thanks”

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Posted 1 year ago

Dear Lonnie, Thank you so much for taking the time to share your feedback on your experience with Small Engine Warehouse. Your kind words mean a lot to us, and we are thrilled to hear that we were able to meet your expectations. We pride ourselves on delivering excellent customer service, and it's wonderful to know that we could make you happy. Our team works hard to ensure that every customer receives personalized assistance and a friendly experience. It's heartwarming to see that our efforts have paid off. If there is anything else we can assist you with or if you need any further help, please don't hesitate to reach out. We are here for you and ready to go the extra mile to make your experience even better. Once again, thank you for choosing Small Engine Warehouse. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future. Best regards

Posted 1 year ago

Small Engine Warehouse is rated 4.8 based on 1,527 reviews