Smart Cover Cosmetics Reviews

Name: Smart Cover Cosmetics
Rating: 3.75

3.8 Rating 354 Reviews

64 %

of reviewers recommend Smart Cover Cosmetics

3.8

Based on 354 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

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Phone:

(800) 809-9446

Email:

smartcover@customerstatus.com

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Smart Cover Cosmetics 5 star review on 27th August 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Color was fine, but on my face, the product was flaky and looked way worse than the flaw.”

Helpful Report

Posted 5 years ago

Hello, Our Concealing Cremes should go on creamy and dried to a smooth matte finish. Kindly give our customer service line a call and a representative will be happy to go over different application techniques and see which products would be best for you and your needs. We can be reached at 732-542-5357. Best regards

Posted 5 years ago

“I ordered the product, however, what they sent was such a small container I could never cover 1 let alone 2 legs with it and if I had to spend that much money each time, I would go broke. I have since left two messages and sent 2 emails (The 2nd email was just sent) to make sure they do not send me anything else and I have had no response. Also the number they have is not an room free number and only lets you leave a message, you can't wait on hold to speak to someone.”

Helpful Report

Posted 6 years ago

Hi, We are so sorry to hear you are having trouble reaching us. As the owner of the company, i just went through all the emails and recent phone calls and didn't see any of your messages. Please feel free to call us toll free at 1.877.651.6655 and we would be happy help you. As for the tubes, they are highly pigmented and a little bit goes a long way. We do offer a plan where you can get two for the price of one. I really hope you will contact us. Best regards, Nancy Roberts.

Posted 6 years ago

“Was not at all what I expected. It's the same cover stick I buy in the stores just a lot more expensive. dissapointing.”

Helpful Report

Posted 6 years ago

Hi ! Please call our customer service line and a representative will be happy to help with your concealing needs . We can be reached at 732-542-5357. We look forward to hearing from you soon. Best regards

Posted 6 years ago

“I saw on a YouTube video this makeup artist used Smart Cover as foundation. I have tried it 3 times and had to wash it off. It looked horrible. Wouldn’t blend in at all. Total waste of money but I did buy the bronzer too and like that.”

Helpful Report

Posted 6 years ago

We are sorry to hear that. Please call our customer service line and a representative will be happy to help with your concealing needs. We can be reached at 732-542-5357. We look forward to hearing from you soon. Best regards

Posted 6 years ago

“Waste of money. Don't really hide unless you cake it on and the tube so little , it's really a waste.”

Helpful Report

Posted 6 years ago

Hi Betty, Sorry you were having trouble concealing. The tubes are highly pigmented so a little bit goes a long way. We would be happy to help you with some concealing tips. Feel free to call at a732.542.5357. Smart Cover Customer Service.

Posted 6 years ago

“It was the wrong color and was told there was no exchange. Waste of money. Ck the fine print.”

Helpful Report

Posted 6 years ago

Hi, Sorry you were having difficulty with the shade. We absolutely do have an exchange policy. Please call us at 732.542.5357, Mon-Fri 9-5pm EST and one of out customer reps will be happy to help you.

Posted 6 years ago

“Eye cover up didn't perform as advertised”

Helpful Report

Posted 6 years ago

Hi! Thank you for taking the time to review and try our products. We are sorry to hear our products did not work well for you. If you are interested, our customer service team would be happy to discuss different application techniques. We can be reached at 732-542-5357. Smart Cover Customer Service

Posted 6 years ago

“I can't tell you how the product works because I'm still waiting on it to be delivered. It was shipped on September 29 and it is now October 5. So far not very impressed”

Helpful Report

Posted 6 years ago

Hi Leigh, We are sorry to hear in the delay of shipment. We will be happy to re-ship your order. Kindly, give our customer service line a call at 732-542-5357 and a representative will be happy to better assist. Thank you for your order. Best regards.

Posted 6 years ago

“The product did not even cover as well as the less expensive one that I have used for years”

Helpful Report

Posted 6 years ago

Hi Sue, Thank you for taking the time to review our product. We are sorry that you were having trouble with the coverage. If you are interested, our customer service team would be happy to help you with some concealing techniques. We can be reached at 732-542-5357. Thank you again for trying Smart Cover.

Posted 6 years ago

“Hands looked like a corpse after applying.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to review our products. We are sorry that you were having trouble with the look of the product on your hands. Did you try applying a thin coat? We know the creme is highly pigmented so a little bit goes a long way. If you are interested, our customer service team would be happy to help you with some color matching. We can be reached at 732-542-5357. Thank you again for trying Smart Cover.

Posted 6 years ago

“Paid all that to only pick one shade. even though when you purchase, you are to pick one shade. Why am I paying for shade I can't use? The one that best fits, colorwise, doesn't really do anything to cover up. It was too late to send back and now I am stuck with something I can't use.;waste of money. I am very disappointed.I have worked in theater and on stage all my life and find it hard to believe you say celebs use yourproduct!”

Helpful Report

Posted 6 years ago

Hi Jeri, Thank you for taking the time to review our product. We are sorry that you aren't happy with them. We stand by our products and would be happy to work with you to get you the right shades. We offer a 30 day money back guarantee. If it's close to that time, we will certainly work with you. Please call us at 732.542.5357. Best regards, Smart Cover Customer Service.

Posted 6 years ago

“I would love to be able to comment, but we never received the order.”

Helpful Report

Posted 6 years ago

Hi David, So sorry you didn't receive your order. Please call us at 732.542.5357 and we would be very happy to assist you. Best regards,, Smart Cover Customer Service.

Posted 6 years ago

“It has taken 3 weeks so far and I am no closer to getting my replacement TV. I have been charged £59.99 for what I was told next day delivery and they haven't even order my TV. One more thing is I keep being told someone will call me back but nobody has”

Helpful Report

Posted 6 years ago

“UNLESS, I ORDERED THE WRONG COLOR OR DID NOT APPLY IT CORRECTLY THIS DID NOT WORK FOR ME.”

Helpful Report

Posted 6 years ago

Dear Lynda, Thank you for taking the time to write a review. We are sorry that you did not get the results you wanted, but we would be happy to assist you in finding the right Smart Cover product and application technique for your specific needs. Please feel free to call our customer service team at 732-542-5357. Thank you again for trying Smart Cover and have a wonderful day! Smart Cover Customer Service

Posted 6 years ago

“I am African American. I ordered the darkest shade available for my skin color. It did not come close to covering the discolorations , that I was seeking to correct.Very disappointed. I had discarded packaging, so I am stuck with a useless product.”

Helpful Report

Posted 6 years ago

Dear Gwen, Thank you for taking the time to write a review. We are so sorry that you were disappointed with the results. It is very important to us to cater to the needs of all of our customers, so we highly value your feedback. A Smart Cover representative may be able to assist you in finding the right shade and application technique for your needs. If you're interested, please feel free to call us directly at 732-542-5357. If you would like to return the product, we would be happy to issue a refund to you upon receipt of the returned item. Our customer service team can help you with that as well. Thank you again for trying Smart Cover and have a wonderful day. Smart Cover Customer Service

Posted 6 years ago

“The product did not cover at all as expected. I would order to cancel my subcription immediately.”

Helpful Report

Posted 6 years ago

Dear Pauline, Thank you for taking the time to write a review. We are so sorry that you did not get the results you wanted. Please feel free to call us directly at 732-542-5357 for assistance with application techniques and shade selection. Sometimes it's just a matter of finding the right Smart Cover product for your specific needs and our customer service team is more than happy to help you with that. Thank you again for trying Smart Cover and have a wonderful day! Smart Cover Customer Service

Posted 6 years ago

“Did not work for me didnt match skin tone close enough doesnt work like video show”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write a review. We are sorry that you did not have a satisfying experience. Our customers are very important to us. If there is any way that we can assist you with application techniques or shade selection, please feel free to call our customer service team at 732-542-5357. Thank you again for trying Smart Cover and have a wonderful day!

Posted 6 years ago

“None of the colors match my skin tone no matter how many times I blended them he was cakey he's not provide coverage to not match my skin tone no matter what I did”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review our product. We are sorry that you had trouble finding a match for your skin tone. If you are interested, our customer service team would be happy to discuss techniques for custom-matching shades of our concealers. You can reach a live representative at 732-542-5357. Thank you again for trying Smart Cover and have a wonderful day!

Posted 6 years ago

Thank you for taking the time to write a review. We are sorry that you were not pleased with the results. For a more natural coverage many of our customers have found that Perfect Touch Camouflage Creme gives complete coverage without creasing or seeping into fine lines. If you would like to speak to a live representative about the best Smart Cover product for your specific needs, please feel free to call us at 732-542-5357. Thank you again for trying Smart Cover and have a wonderful day! Smart Cover Customer Service

Posted 6 years ago

“I purchased hoping to cover up spider veins on ankles and also some on legs. No matter what color or combo I use it does not work. Puts a different color on my skin and the ones that are lumpy look worse after. A total waste of money.”

Helpful Report

Posted 6 years ago

Dear Betty, We are so sorry to hear that you were not satisfied with the Concealing Creme. Many of our customers have great success covering spider veins and other imperfections on their legs with Smart Cover. Our customer service team would be happy to speak with you and offer application techniques, if you like. A live representative is available Monday through Friday, 9:00AM-5:00PM EST. Please feel free to give us a call at 732-542-5357 and we will be happy to assist you. Thank you for your comments and have a wonderful day. Best Regards, Smart Cover Customer Service

Posted 6 years ago

“The product is entirely too thick and mask-like. The colors I ordered didn't even come close to matching my skin color. (I order the 2 lightest shades and they were way too dark.)Then it turned an ugly orange.”

Helpful Report

Posted 6 years ago

Hi Jill, Sorry you are having difficulty matching your shade. We do offer a Rose Beige Concealing Creme for very pale skin and have a color corrector that lightens any shade. Smart Cover's formula in the white tubes gives opaque coverage. A little bit goes a long way. Please call us at 732.542.5457. We would be happy to help match your shade. We also have a video tutorial under the learn section at smartcover.com. Team Smart Cover

Posted 6 years ago

Smart Cover Cosmetics is rated 3.8 based on 354 reviews