Smart Cover Cosmetics Reviews

Name: Smart Cover Cosmetics
Rating: 3.75

3.8 Rating 354 Reviews

64 %

of reviewers recommend Smart Cover Cosmetics

3.8

Based on 354 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

(800) 809-9446

Email:

smartcover@customerstatus.com

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Smart Cover Cosmetics 5 star review on 27th August 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It does not cover and I can’t return it at Walmart where I purchased because of Covid”

Helpful Report

Posted 3 years ago

Hi Cindy, we are so sorry to hear this! We recommend watching our how-to videos and FAQs for help on how to best use Smart Cover - https://smartcover.com/pages/customer-care

Posted 3 years ago

“It rubbed off on a dark shirt and took the color out of the shirt. Not smudge proof”

Helpful Report

Posted 3 years ago

“Customer service is not good. No one ever answers the phone. I have call several times today which is Thursday February 13th and no answers. I have a issue with my order and I need it resolved so if someone actually sees this I sent a message to the number on your website. I left my phone number please call me. I love this product but you sent me the wrong order.”

Helpful Report

Posted 4 years ago

“I just got it after searching high and low for something to cover very predominant brown spots on my face. Im not searching for it anymore. This product is no better than any of the others I used. Estee Lauder and Loreal are no better and I am very disappointed. I have an inexpensive Cover girl foundation that covers just as well as your product.”

Helpful Report

Posted 4 years ago

Hi Deborah, We are sorry to hear the product you ordered did not work for you. We noticed that you ordered our Perfect Touch Camouflage Creme. We would suggest trying our Concealing Creme because it is highly pigmented to help cover your predominant dark spots. Kindly, give our customer service line a call and a Representative will be happy to go over our different reship options. We can be reached at 732-542-5357. We hope this helps and look forward to hearing from you soon. Best regards, Smart Cover Team

Posted 4 years ago

“Not so hot”

Helpful Report

Posted 4 years ago

Hi there, We are sorry to hear that you are unsatisfied with your order. Kindly give our customer service line a call and a Representative would be happy to go over our re-ship options and help find the best products for you. We can be reached at 732-542-5357. Best regards

Posted 4 years ago

“Product doesn't cover the age spots on my face or veins on legs as they advertise. Too bad because I was expecting a reliable product.”

Helpful Report

Posted 4 years ago

Hi Concha, Thank you for reaching out. Sorry you are having trouble with the coverage. We would be happy to speak with you by phone to give you application tips to help achieve the coverage you are looking for. Please call us at customer service at 732.542.5357. Thank you, Franca

Posted 4 years ago

“The color is way too light for my skin tone and it's very cakey.”

Helpful Report

Posted 4 years ago

Hi There, We are sorry to hear that the shade ordered did not match your skin tone. We have 6 different shades available in our concealing creme and a lot of our customers are a combination of two. Kindly give our customer service line a call and a Representative will be happy to help find the best products for your needs. We can be reached directly at 732-542-5357. We look forward to hearing back from you soon! Best regards

Posted 4 years ago

“i’m very pale so i ordered the light shade kit, but all the shades were way too dark for me. the light beige color did not match the color advertised on your website whatsoever. and yes, i tried it with the color corrector. still too dark. i am also very disappointed with the amount of coverage. i bought this product to cover up a dark birthmark (something you claim to be able to conceal) and it was still visible underneath after application. i could have gotten the same amount of coverage with my regular foundation/concealer, at least then the shade would have been right. i feel like i wasted my money and i am overall very disappointed.”

Helpful Report

Posted 4 years ago

Hi There, We are sorry to hear the products ordered did not work for you. Kindly give our customer service line a call and a Representative will be happy to go over your order and better help find the right products for your needs. We can be reached directly at 732-542-5357. We look forward to hearing from you soon. Best regards

Posted 4 years ago

“Very disappointed with this product. It made me look like I was embalmed It also rubs off and the tube was half the size I was expecting. In the ad it looks like a toothpaste tube but the actual tube is 2" long. Very expensive for the amount”

Helpful Report

Posted 5 years ago

Hi Cal, The tubes are just under an ounce but a little bit goes a long way. Our concealing creme gives a natural looking finish. We can help you with your shade matching. Our concealers are smudge-resistant and we recommend waiting 3-4 minutes for it to dry down. Please feel free to call us at customer service at 732.542.5357 and we would be happy to help you.

Posted 5 years ago

“I placed an order 3 weeks ago, never received it. I then wrote an email to Smart Cover asking for a refund or explanation; and never received that either. While I like their cosmetics, their customer service is horrific.”

Helpful Report

Posted 5 years ago

Hi There, Thank you for your review. We are sorry to hear that there was a delay in your delivery. Customer Service is the upmost importance to our company. We are glad that you were able to speak to a Representative to resolve the issue. We hope that you will continue to be satisfied with our Concealers. Thank you again for your loyalty. Best regards.

Posted 5 years ago

“I never received it Edwidge Burke”

Helpful Report

Posted 5 years ago

Hi There, Thank you for your order. Your tracking number is 9374869903503518048015 and per the USPS website there was a problem with the shipping address. Kindly give our customer service line a call and a Representative will be happy to go over your order and have it re-shipped. We can be reached directly at 732-542-5357. Again, we thank you for your order and apologize for the delay and look forward to hearing back from you soon. We hope this helps. Best regards

Posted 5 years ago

“Don't fall for it. You have to join and commit to order every 3, 6, etc. months to get the t.v. price. Forget it!!!!”

Helpful Report

Posted 5 years ago

Hi There, Thank you for your review. We are sorry for the confusion. We do offer a ONE TIME starter kit from our TV Exclusive promotion for $19.95. If there were additional items shipped to you or charged to your account, kindly give our customer service line a call and a Representative will be happy to go over your order and our return policy with you. We can be reached directly at 732-542-5357. We hope this helps. Best regards

Posted 5 years ago

“I would like to order smart cover but there no one to talk to when I call and it dose not ask you your skin color.”

Helpful Report

Posted 5 years ago

Hi There, We are sorry to hear your having trouble. We will be happy to help you place your order. A Representative will be happy to answer any questions you have and get the right shades shipped. We can be reached directly at 1-877-651-6655. We hope this helps! Best regards, Smart Cover Customer Service

Posted 5 years ago

“Concealer shade (Light Beige) MUCH darker than expected...couldn't use.”

Helpful Report

Posted 5 years ago

“It doesn't cover as advertised. It looks more like makeup on a corpse. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi, Thank you for reaching out to us. Our concealers are natural looking and gives opaque coverage. We would be happy to give you any shade matching suggestions or concealing tips. Please feel free to call us at 732.542.5357. Best regards, Smart Cover Customer Service

Posted 5 years ago

“I was really thinking about ordering your product for myself, family, and friends. After reading reviews I will not! You didn't even send one woman her product or refund her, and the tubes are too tiny? No way!”

Helpful Report

Posted 5 years ago

Hi Oquendo, We have a 30 Day Money Back guarantee. She of course can get her money back. We have excellent customer service and are here to help with any concealing needs. We have been in the beauty industry over 40 years.

Posted 5 years ago

“maybe I don't know how to apply. made my face dry and just didn't look good. sorry but didn't like it.”

Helpful Report

Posted 5 years ago

H Maritza, We would be happy to help give you some concealing tips. The concealer should have gone on creamy and dry to a matte finish. Please call us at 732.542.5357. We look forward to hearing from you.

Posted 5 years ago

“I ordered my product on June 10th and without ever hearing anything I started to ask why I never received my product . Ok was told it was being returned for some reason . I don't know who to blame for this but to this day I still haven't received my order and have left many messages asking why... I want my order but I'm so frustrated I want a refund at the same time . I'm still waiting to hear if you've resent my order because I haven't received a refund either .”

Helpful Report

Posted 5 years ago

Hi Michelle, Glad we were able to clear this up as Amazon did not provide us with your proper information. We hope you are enjoying the products.

Posted 5 years ago

“Disappointed of the size for the money”

Helpful Report

Posted 5 years ago

Hi Gail, Thank you for your review. Our Concealing Cremes are highly pigmented, so a little bit of our product goes a long way. We also offer a Smart Plan Subscription where by you receive two tubes of your favorite shade for the price of one. Best regards, Smart Cover Team

Posted 5 years ago

“It doesn't cover my veins in my legs at all. I expected it to at least make them much less noticeable.”

Helpful Report

Posted 5 years ago

Hi Shirley, We are sorry to hear your having trouble with coverage. We have helpful video tutorials on our website with different application techniques and tips on how to use the cremes. Kindly give our customer service line a call and a representative will be happy to go over your order and help you find the right products for you. We can be reached at 732-542-5357. We hope that helps! Best regards

Posted 5 years ago

Smart Cover Cosmetics is rated 3.8 based on 354 reviews