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Smart Cover Cosmetics Reviews

3.8 Rating 354 Reviews

64 %

of reviewers recommend Smart Cover Cosmetics

Company Reviews

Product Reviews

3.8

Based on 354 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

(800) 809-9446

Email:

smartcover@customerstatus.com

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Smart Cover Cosmetics 5 star review on 27th August 2018

Smart Cover Cosmetics 5 star review on 27th August 2018

Smart Cover Cosmetics 5 star review on 6th May 2018

Smart Cover Cosmetics 5 star review on 6th May 2018

Smart Cover Cosmetics 5 star review on 9th April 2018

Smart Cover Cosmetics 5 star review on 6th April 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so excited about getting smart cover concealer. I wanted my spider veins covered and a small brown spot on my face. On the videos it showed that it worked but when I tried it it did not work. Made my skin look shiny and glowing, but didn't cover like they said it or showed. So disappointed.”

Posted 2 years ago

“I have been a Smart Cover user for years & I love the product. I was actually on the automatic shipment for 2 Deep Beige concealers every 3 to 4 months for $29.99. I just stopped receiving all of a sudden 1 day last year and called Customer Service to find out why. I was told there were new owners & all subscribers had to re-do their orders. I went to website to order, but they don't offer my shade for that price anymore, they only order lighter shades. I recently called to order my shade, but was told if I wanted that shade I would have to order 2 separately, therefore paying twice what someone would with lighter skin tone for the same kit. As I am sure Smart Cover has its reasons for this, but to a customer with darker skin tone it would seem as if Smart Cover is catering to lighter skin toned customers. I emailed Customer Service after speaking with a Representative couple days ago and have not received a response.”

Posted 3 years ago

Hi Angela, We are sorry to hear you had this experience! A representative will be reaching out to you today to assist you with placing an order. Thank you so much for your patronage! Smart Cover Customer Care

Posted 3 years ago

“It did not cover like you advertised. I am very disappointed on my purchase”

Posted 4 years ago

“Doesn't cover great but does cover. Seems more sheer than I thought it should be...I'm light skinned but light made me look white...also when it covered...seemed to make lines and creases more obvious...it's ok but not great...”

Posted 4 years ago

Hi Nancy, It sounds to us that the shade ordered may have been too light for you. We offer 6 shades in our line and we have many customers who may be a combination of two. Kindly give our customer service line a call and a Representative will be happy to help you. We can be reached directly at 732-542-5357. We hope this helps and look forward to speaking with you soon. Best regards, Smart Cover Team

Posted 4 years ago

“The product seems to work ok but VERY disappointed in the customer service. I've called and left messages and never get a call back. All I want to know is how do I determine what shade each tube is at they are not marked. Seems like a pretty simple questions but NO response.”

Posted 4 years ago

Hi There, Thank you for your order. We are sorry to hear your having trouble reaching a live Representative. Our Concealing Creme tubes have a small round sticker on the black caps with each shade. Unfortunately sometimes the adhesive unsticks and falls off. We are currently looking new labels. If you would like kindly email our customer service department and a Representative would be happy to review your order with you. We can be reached at customerservice@smartcover.com. We hope this helps and look forward to speaking with you soon! Best regards

Posted 4 years ago

“Be aware-- I just paid $30 with shipping for a TINY bottle of this product. Misrepresentation in the picture online...”

Posted 5 years ago

Hi Emily, Our tubes weigh just under an ounce but as you will see it is so highly pigmented that a little bit goes a long way. We do offer a 10 piece kit that comes with three of these tubes in different shades and the entire kit is priced at $44.95.

Posted 5 years ago

“I’m disappointed in the product. The color is too dark and it doesn’t apply easily.”

Posted 5 years ago

Hi Christine, We are sorry to hear the shade ordered did not work well for your skin tone. We would love to go over your order and help you choose the best shade and products for your needs. We also have helpful video tutorials on our website where our model demonstrates different application techniques. Kindly give our customer service line and a Representative will be happy to help. We can be reached directly at 732-542-5357. We look forward to hearing back from you soon. Best regards

Posted 5 years ago

“The cosmetic itself is great, been using it for a few years now, however, returns are difficult. I wasn't able to return a product that I inadvertently ordered, so I had to re-order the right color. The previous one went to waste.”

Posted 5 years ago

Hi Myrna, Thank you for your review. We do offer an exchange policy, and we would have happily accepted the unwanted item back and offered a refund. If there is ever any questions please contact us directly at 732-542-5357 and we would be happy to better help you.

Posted 5 years ago

“I might have picked too light a shade to cover well.”

Posted 5 years ago

“The only objection I have is that you can't sign in to SmartCover.com and look at your order. My invoice # is #165985. I bought one tube of the concealer creme in medium beige for $24.90 + 5.25 shipping = $30.15, which I was fine with. But to my astonished surprise, I was charged $49.80!! That's impossible! So Rachel is working on it I hope before it is charged to my bank.”

Posted 5 years ago

“The tubes are way TOO SMALL for the money. I will stick with Dermablend. You get twice as much product for a little bit more money.”

Posted 5 years ago

Hi Linda, Our Concealing Cremes tubes are highly pigmented and a little bit goes a long way. They were formulated to go on creamy and dry to a matte finish. No need to spend money extra on setting powder as you would with other brands to set the makeup. Smart Cover does it all for you in one-step! And, our concealers are waterproof!

Posted 5 years ago

Hi Linda, Thank you for your review. Our Concealing Cremes are a one step concealer that are highly pigmented, so a little bit will go a long way. Our Concealing Cremes do not require a primer or any setting powder where with other companies your required to, and that can get costly. If you have any other questions or concerns, kindly give our customer service line a call and we would be happy to help. We can be reached at 732-542-5357. Have a great day! Best regards.

Posted 5 years ago

“Didn’t do anything different then my foundation. I played with colors a little more and put on more coverage, but when I checked my face out in the Natural light, it looked caked on. In my opinion not worth what I paid.”

Posted 5 years ago

Hi Donna, Sorry you were having trouble. The camouflage makeup is formulated to go on creamy and dry to a matte finish. This would leave a natural looking finish without caking. We would be happy to help you with some concealing tips to help you achieve better coverage. Our customer service line is 732.542.5357.

Posted 5 years ago

“Color did not blend @ all”

Posted 5 years ago

Hi, We are sorry to hear that the shade ordered and shipped to you did not match your skin tone. We would be happy to over your order and see which other shades would work best for you. We also offer helpful video tutorials on our website with application and blending techniques. We hope that helps!

Posted 5 years ago

“I like this product a lot, but hate the fact that I must buy 5-7 products just to get the one I want. I don't like packaged deals like this, and am now looking for a product from a different company because of this.”

Posted 6 years ago

Hi Susan, Thanks for reaching out. We do sell products individually. You don't have to buy a kit. In fact, we have a program called Smart Plan where you get two tubes for the price of 1! Please call us 1.877.651.6655 and we would be happy to tell you more about it. Best, Smart Cover Customer Service.

Posted 6 years ago

“It was ok but looks a little caky on my face and hard to find the right shade and it does come off on my clothes 😣”

Posted 6 years ago

Hi Capitol, the tubes are highly pigmented so a little bit goes a long way. If you ordered our kit, you should have received three shades to custom match your skin tone. We'd be happy to help you find the right shade. Kindly call us st 732.542.5357. Smart Cover is smudge resistant. We suggest letting it dry down for a few minutes. Best, Smart Cover Customer Service

Posted 6 years ago

“Doesnt stay on”

Posted 6 years ago

Hi Peggy, sorry you are having trouble with it staying on. Not sure what you are covering. For example, if you are using it on your legs, we suggest applying a generous amount then blend in the edges. We would be happy to help you by phone with the coverage. Please call us at 732.542.5357. Best, Smart Cover Customer Service.

Posted 6 years ago

“The coverage is not thick enough to cover. Too thin...like lotion.”

Posted 6 years ago

Hi Linda, Sorry you are having trouble with the consistency. Were you using the Concealing Creme tubes? Those tubes are highly pigmented. If so, perhaps you just needed to squeeze more out of the tube. Please call our customer service line and a representative will be happy to help with your concealing needs . We can be reached at 732-542-5357. We look forward to hearing from you soon. Best regards.

Posted 6 years ago

“The shade I received was too light ... I need one shade darker. Otherwise, I love the product. Can I get it exchanged? Thanks, Barbara King”

Posted 6 years ago

Hi Barbara, Yes! We do offer a exchange policy. Please give our customer service line a call and a representative will be happy to re-ship the correct shade . We can be reached at 732-542-5357. We look forward to hearing from you soon. Best regards!

Posted 6 years ago

“The makeup went on smooth but when it dried it was very cakey. It did not cover the issue I have. I am returning this product, it's not worth what I paid. Also, I wasn't happy that you can't just get the color you need, I had to pay for 2 colors that were not close to my shade. Disappointing.”

Posted 6 years ago

“Can't get it to conceal my facial scar any better than anything else I've tried. Disappointed”

Posted 6 years ago

Hi Laurie! We are sorry to hear that. Please call our customer service line and a representative will be happy to help with your concealing needs . We can be reached at 732-542-5357. We look forward to hearing from you soon. Best regards

Posted 6 years ago

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Smart Cover Cosmetics is rated 3.8 based on 354 reviews