“I just failed the exam twice with a first score of 75 % and second of 78%. I am an average student who studies the material fully and understands the topic. Now I need to pay for the course again in order to take the exam, this feels like a scam. If we already paid for the material I don't want to pay again for the material I already have just to take the exam! We should get unlimited attempts at the exam until we pass with 80%.”
“The smart serve course contains a question that pertain to signs of intoxication. Smart serve should be aware that signs and symptoms are two different things and can not be used interchangeably. Signs are objective data like vitals while symptoms are subjective data like observing slurred speech. Additionally, vital signs are not appropriate to list as a sign for a server to use to determine intoxication. A server is not qualified to assess pulse rate, respirations, or spO2.”
“I recently completed my final test for my smart serve and got 78.8% on my first attempt. I am really disheartened because the questions it said I got incorrect are the 'select all which apply' and I'm very positive and confident that I did not get some of them incorrect. I got in a total of 7 of those question types wrong; if I got one correct I'd pass. I strongly believe the 'A. I' used to mark multiple-answer questions is bugged.”
“For a person working/ volunteering at a golf course that has no connection to alcohol this is a ridiculous test. How about a seperate test for security types if you will?”
“Smart serve does not take into account different learning types. When you call you get no help to additional materials. I volunteer at a golf course but have to get certified which for me is extremely hard because of my learning style.”
“Terrible module created by people who have no idea how the industry works asking questions that dont need to be answered. Why am i guessing someones weight through a picture? why are there trick questions?
Its designed as a money grab and the test is designed for you to fail. plain and simple”
“This is a absolute highway robbery!!! I purchased this course hoping to complete however life happens - family emergency, 3 jobs. I sincerely didn't realize that the course needed to be completed within 30 days. I tried to work on it and it showed that it had expired. I emailed SS to let ask them why it shows expired. I did not receive any response. I called today to find out the status as i still haven't received a response. They noted i was sent an email June 13 to which i did not receive any email. I was waiting for the email specifically. I called today only to find out that it was extended without my knowledge and expired again. They have agreed to extend a few more days July 2. This is robbery. This is a paid service, we as consumers should be allowed to complete this as we see fit to our daily lives. As someone how has 3 jobs, i do this in my spare time which is very little. Why do they only allow 30 days to complete a course? This is absolutely insane!!!!”
“It is a scam . Government of Ontario is making money off of people trying to make a living . It is difficult enough to pay bills and working in a grocery store to make ends meet. Mar you decide to add stress to people who just went through the pandemic and tried to work .”
“There needs to be a separate test for cashiers. Absolutely disgusting taking money from people who aren’t trying to be bartenders and won’t be serving open alcohol and obviously won’t need the information a bartender would need.”
“100$ dollars second exam ... 2 times . I know my answers are good . This is not ok . People want to work and this is stopping us from emplyement. 75% twice . I'm so discouraged. The multiple questions and multiple good answers should be taken off. Only one choice. Would make it easier for people . This is ridiculous”
“I am just a cashier who is a senior. I’ve been smart serve for about 9 years and now with these new regulations that we have to go through a whole program and you fail, you can sell or touch whatever. I am 70 and just wanted a no stress job as a cashier and it looks like I won’t in the near future.. a lot of course I feel does not pertain to me just being a cashier. You should have a separate part for grocery cashier type. Smart serve is good if you have your own business etc .”
“Got 3 question wrong on my first try before I do the 2nd attempt I did look back on the module for all the mistake I had on the first one so if ever I get the same question again I know what the right answer will be but surprisingly I did got the same 3 question and despite the fact that I adjust my answer accordingly it still give me a wrong answer. I also have a few colleagues of mine who did this test on the same week I did we we're talking about some of the question on the test which is funny enough one of my co-worker has the same answer on multiple choice the way I did on the same question yet she got those answer right while mine was wrong. Clearly this whole test is program and no matter what you know chances are it will take you 2-3 tries before you can pass but surely there will be a few who will pass on one take only due to the fact that this is ONLINE it's program in order to show that so long a few pass on a single try surely does it's not a ripped off scam!”
“2 weeks ago I tried to register and sign in to no avail. Keeps asking to verify if your a robot......out of frustration I called and complained about this. TODAY, I found time again to go in and complete but AGAIN, that robot "choose the squares game" will NOT allow you past, soooo stupid! you verify yet it crashes you over and again. Called again today, and was told they are aware this has been an issue, so, FIX IT AND STOP FRUSTRATING THE USERS. They want us to clear our cachee etc... Like I don't already know that, issue is at THEIR end NOT mine. Wish this was offered "in class" but not in Sudbury but NO. Have no idea how to get certified. I took the time to write this review and I RARELY write them but surely I am not alone hear. So much for a friendly online course, brutal”
“Although after 21 years of having my Smart Serve I did learn a lot with the modules. I agree with everyone else that this may perhaps be a money grab. I literally kept getting 78% or 79%. Took me four tries until I finally got an 84% and passed. I studied so hard and I know after 21 years in the industry that I know this stuff. Not too sure why they make the question so hard, especially the pick all that apply questions.”
“Got 79% when I know clearly I passed over 80%, theyre lying saying I got a few of the questions wrong when I know exactly that those questions are actually right, I literally also googled them and it ended up the answers I put in were right, but yet smartserve says it's "wrong"”
