Hi Marion, thank you for your kind comments, if you do wish to implant your own dogs in the future we do offer Microchipping implanter courses. For more information please call our careline on 08445 420 999 :) Harry
Hi Sue, as we are an online service unfortunately we do not send any documentation by post, rather by email. I am sorry to hear you have been waiting longer than expected for your insurance quote, if you would like to give us a call on our careline 08445 420 999 we would be happy to look into this further for you. Thanks, Harry
“Hi, nice and easy to register although i now need to make 2 alterations as in the name of the dog and add colour to original description and it does not allow me to unless i'm missing something. Otherwise, faultless.”
“Ordering chips from smartchip is very easy and very quick. However the customer service is atrocious. I have sent numerous emails and never once got a reply and the telephones are hardly ever answered. So thisvis why I have not given a higher rating”
“I have just been to my Vets4Pets for my dogs vaccinations…I casually asked him to check his microchip as I know they can move around. Imagine my shock to discover that he had no microchip even though in his documentation it said that he had been with a smartchip numbered label. I even sent the details off when I got him. Three years unchipped….not very good…thank goodness I checked…not only is it illegal but he could have been lost or stolen and I may not have got him back!!! Needless to say he is now!”
“Don't quite understand when your E-mail says I have made a purchase from SmartChip.
Hopefully I have register a dog that as came in care of the rescue that was already chipped but NOT registered.
The previous owners had no idea the puppy was chipped when they purchased the dog May 2014.
When they purchased the dog it was suppose to be a Male Labrador which was from somewhere in Kent as far as they could remember and not kept any of the details of the location.
Sometime in between the birth of the pup and being sold it was micro-chipped but not recorded.
The dog it's self is Female, (NOT MALE) Black, Labrador's head and tail but, Jack Russell size height and body.
Can you through some light on this.
(A) Is the dog now registered under the name of the rescue
Dogs name is Tilly. Female. Chip Number 900.118000245598
S.T.A.Rescue
Registered Charity Number 1075974
60, Montserrat Road,
Basingstoke,
Hampshire.
RG24 9PF
Please confirm.
Yours Sincerely
Mrs Shirley King. S.T.A.Rescue.”
“Don't quite understand when your E-mail says I have made a purchase from SmartChip.
Hopefully I have register a dog that as came in care of the rescue that was already chipped but NOT registered.
The previous owners had no idea the puppy was chipped when they purchased the dog May 2014.
When they purchased the dog it was suppose to be a Male Labrador which was from somewhere in Kent as far as they could remember and not kept any of the details of the location.
Sometime in between the birth of the pup and being sold it was micro-chipped but not recorded.
The dog it's self is Female, (NOT MALE) Black, Labrador's head and tail but, Jack Russell size height and body.
Can you through some light on this.
(A) Is the dog now registered under the name of the rescue
Dogs name is Tilly. Female. Chip Number 900.118000245598
S.T.A.Rescue
Registered Charity Number 1075974
60, Montserrat Road,
Basingstoke,
Hampshire.
RG24 9PF
Please confirm.
Yours Sincerely
Mrs Shirley King. S.T.A.Rescue.”
“I have recently re homed a dog therefore contacted them to update the chip information. I admit i didn't have all the relative information on my first call but the same lady who I spoke to on several occasions was basically clueless (definitely more training needed). She did tell me she hadn't worked for the company long and I understand everyone has to learn, but time after time she couldn't answer my questions and didn't ring back when she said she would which was really frustrating, in the end it was a joke and I was very disappointed in the service. I have always used Petlog in the past and will certainly do so in the future!”
“I found it unclear how to log on to your site and find the information about my cats' chips.
I left a query via your Information request link on the website and was never contacted in return.
I phoned your helpline, was greeted by an answer phone message asking me to leave details to be contacted shortly. I was never contacted.
Unimpressed.”
