“I ordered 10 glass one hitters and the majority of them were defective. I tried 4 of them and all of them clogged up before finishing the first loosely packed bowl. The hole going from bowl to stem was way too small. Air barely made it through. Smokeday has a policy that they only accept returns on unused products. However, I had to use the product in order to realize it was defective. I explained this situation to their customer service and made an exception to their rule. They stood behind the quality of their products and issued me a full refund. The customer service rep, Rose Ann, was very polite and helpful. They will absolutely continue to get my business.”
“Amazing glassware. Just used my new piece and im smiling from ear to ear!
Friends recommending Smokeday to me. My stuff came with a wicked cool grinder and some other freebies. Looking forward to the next one on my next paycheck!
Also loved all the emails telling me when my order was gonna arrive.”
“Affordable prices and reassurance with Route. I've got a few pieces from them and they have all arrived in tact and functional. All my water pipe needs can be shopped here.”
“I ordered a bong and it was exactly as described. Even better in person. Came in discreet and fully bubbled packaging. 100% recommend. Bong looks great and fuctions beautifully.”
“Would give them 6 stars if I could. Got my Glass quick and securely pakcaged. Even got a free grinder with my order. CSR was amazing as well when i had questions about tracking. They replied back right away. Turns out my tracking email was in spam.
The glass is very nice and thick. Almost like a show piece, but of course at a steal of a price.”
“I ordered a glass pipe and a grinder from Smokeday.com and was really impressed. The quality was better than expected for the price, and everything arrived quickly and well-packaged. Will definitely be ordering again!”
“My first big bong 🥹 and I love my purchase! The size is perfect, the hits are smooth, and it’s so much easier to clean than my old one, I Love it and will shop with smokeday more often, defiantly recommended it.
PS, their customer service is excellent.”
“I ordered a BOGO but only received 1 item. After struggling with customer service for several days, I sent them a picture of their own shipping label which clearly showed only 1 item shipped, instead of 2. Apparently they ignored their own shipping info until they were forced to acknowledge it. I also got bad delivery info that showed delivery 24 hrs before it actually arrived.
After all that, both delivered items are UNUSABLE. On the first item, the neck is incorrectly angled over the bowl which means your face is directly over the flame when lighting. Ouch! On the second item, there's a blockage somewhere between the bowl and end of the neck, making it impossible to draw.
This was a TOTAL waste of time and money, plus lots of frustration. Do NOT recommend unless you enjoy getting cheated.”
“Worst customer service in history! It took a month to get a refund. And i asked for assistance to purchase something to replace it and they wouldn't even respond. If you email them, don't expect a response for a couple of weeks.”
“Smokeday is truly amazing, I love all my rigs!!! The products they sell are well made and very durable! I have 5 rigs from Smokeday and I won't shop anywhere else! Thank you for the low prices and amazing customer service!! Amber”
“Oh wow I got my order fast. And they packed it really well. I had some questions about my product so I hopped on their chat and customer service happily answered my questions. Would recommend.”
