“have purchased numerous times. They have very terrible customer service. If you have a problem with your order they will be of NO HELP! spend the extra few dollars and get a good pipe from another site. Cuz this ain't it”
“My package was ordered over 3 weeks ago as a gift and still has not arrived. I emailed customer service wondering where my package is and a week ago and still have not heard back from them I understand it’s the holiday season but what I’m asking is not rocket science it’s a simple question however this is proving to be too difficult for smokeday.com I know if they try really hard they can do this I hate to sound like, a Karen but it’s infuriating to be ignored.”
“I purchased a 45 degree Illuminating ashcather from SmokeDay. Upon arrival I was excited to try this baby out. After using it for one session, I noticed all my water from the ashcather was pulled into my water pipe. With no water in the ashcatcher, the ashcatcher itself is rendered useless. So I have to fill it up between every single hit. I contacted SmokeDay about the issue and even sent them a video. They told me nothing was wrong with my product and that nothing could be done. I tried to explain over and over to them that this ashcatcher did not work as intended and time and time again they shut me down. If you're looking for quality glass, I would not recommend this company whatsoever. There are plenty of other more trusted and premium carriers.”
“Want to commend you on excellent service, promptness in delivery, I would highly recommend and will come back again. FYI purchased a hammer bubbler, super happy.
Thanks, Meg C. (Colorado)”
“OMG, I love this company! I got my glass in 2 days with free shipping and it was very high quality. None of the cheap stuff you find at gas stations. These are designer quality pieces. The free gifts are really good and i'll be putting in another order soon. Good things usually come to an end and I hope this isnt one of them. Keep on rock'n smokeday! PS, make sure you keep a knife handy to cut open the tape. They secure the package like crazy and it took a while to peel layers of bubble wrap. That is a positive though.”
“I purchased the 6" wormhole steamroller glass pipe. I wanted to extoll its wondrous beauty and superior craftsmanship! But don't expect yours to look anything like the pictures or description, not even close. The quality is NOT the same, seems disingenuous like a bait and switch. Other then that it does work well, been verified.”
