“Arrived in about 5 bussiness days, i was worried about my order because of the bad reviews, but everything arrived as specified, box and shoes in perfect condition and right size, all around a positive experience (:”
“I don’t know how there are so many negative reviews. For me personally they are great. Orders come within a few days and customer support have replied within 24hours. Also I’ve never had any problems with returns and refunds. Perfect company to buy shoes from!”
“Terrible service - worst ever. They took my order, and took my money. I never got the sneakers. It took 15 mails and five weeks to get my money back - it was a nightmare. I would be crazy to buy from these people. You have been warned.”
“I ordered from this site shoes, which came all dirty and after that I caught from her lichen.This store breaks laws and spits on its customers.They refused to give me back my money, but I will not give up and I will get justice.”
“I ordered some New Balance 550s, and they literally sent me some stupid Bad Bunny Adidas shoes. They didn't even get the brand right. Then upon contacting customer service they told me to return the shoes and made no effort to get me what I actually ordered. So now I have to buy them off StockX.”
“So I placed the order for my daughter on this site going through KicksOnFire out of the 23 sites. I chose them just taking a chance on them because it’s so hard to get the shoe you want on various US sites after five days I have a credit hold they canceled the Shoe saying that the warehouse made a mistake. Well that does not fix the problem, I would not suggest a site to any of my friends because they made no attempt to rectify the problem or to give a courtesy shipping or discount on my next order through them, all they did was apologize and hang up on me so guys don’t go through these people”
“Don't bother buying anything from Sneakersnstuff.
Not only did my order take weeks to arrive but any response from their customer service will take just as long. This company is honestly useless and amazingly unhelpful.
Save yourself the stress and buy your trainers elsewhere”
“Delivery company they used lost my shoes and contact at first but now being ignored from SnS multiple emails all social media contacts and nothing .
I guess they would like to go the long route of me going through my bank to claim back .”
“Avoid at at all cost!
Even if the prices are sometimes tempting, here's my tip: Don't touch it!
Exorbitant shipping and return shipping costs are charged (the former is illegal (!) in the event of cancellation by returning the goods according to EU sales law and the latter is absolutely unusual in online mail order business).
Corresponding emails from the customer are not answered, you just play dead.
I can't legally say anything negative about the authenticity of the goods, but a first haptic impression left clear doubts.
Since the rip-off with the shipping costs means you don't save anything compared to other providers anyway, it's better to buy somewhere else!”
“I will never buy from sneakersnstuff again. I ordered two pairs of shoes, one did not suit me and I requested to change the number. I had to send the return at my expense (30 euros) I waited a month and I did not receive any exchange since, obviously, after all the time I waited the larger number was sold out. shameful to pay the return costs to be paid by the buyer if then you can not even make the change. slow service, non-existent customer support as they never answer the phone.
On a purchase of 250 euros to charge shipping costs is absurd. never again, thanks.”
“Please Please DO NOT buy from this store. They are extremely unprofessional!
I bought an item and was sent the incorrect size, I was well aware of the size I required but they made a mistake and sent the incorrect size. It has been over a month and no refund!!! When I first received the item and advised them of the mistake it took over a week for a response then another week to forward me the UPS details for the return.
UPS have confirmed the item has been received over a week ago and they are yet to respond to a single email. Not only do they have the item to resell in their store but they have also taken my money and ignored any attempt to respond or refund. I have even made internationals called to their Sweden Office and still nothing.
I am so disappointed and upset, they have essentially stolen my money.
You would expect this from a dodgy Ebay seller but not a International store and Online business. Please read other reviews, they have a terrible reputation. BEWARE!”
