“Worst service I have ever had, placed order for Wales Bonner trainers, two weeks ago, heard nothing from them, just that my order was accepted. Yesterday I got an email saying they had an internal error and now I have had my order cancelled. Item is now sold out everywhere, and they had these trainers in stock on their website for well over a week after I ordered. 1/2 items is still in stock on the website, which they say are out of stock? Do not use this company, awfully unreliable. I have also need to signs of a refund. All I want is my order fulfilled.”
“I don’t know how there are so many negative reviews. For me personally they are great. Orders come within a few days and customer support have replied within 24hours. Also I’ve never had any problems with returns and refunds. Perfect company to buy shoes from!”
“I ordered some New Balance 550s, and they literally sent me some stupid Bad Bunny Adidas shoes. They didn't even get the brand right. Then upon contacting customer service they told me to return the shoes and made no effort to get me what I actually ordered. So now I have to buy them off StockX.”
“SNS took my money, but their faulty website went down and are claiming that “the transactions were refused by your bank, so no charges have been made” - a complete lie. As I’ve shown them, both on my online payment transaction and bank account shows that the money was taken out by them. So, not only am I not going to received the item I’ve purchased, they are either lying about not having received my money or have an appalling system where they have no idea which customers have paid what and when. Plus their customer service is awful and extremely slow.
I have no idea if the money they have wrongly taken from me will be returned. This is a disaster.”
“So I placed the order for my daughter on this site going through KicksOnFire out of the 23 sites. I chose them just taking a chance on them because it’s so hard to get the shoe you want on various US sites after five days I have a credit hold they canceled the Shoe saying that the warehouse made a mistake. Well that does not fix the problem, I would not suggest a site to any of my friends because they made no attempt to rectify the problem or to give a courtesy shipping or discount on my next order through them, all they did was apologize and hang up on me so guys don’t go through these people”
“Sneakersnstuff are the worst shoesellers in the world. Don't expect any service from these frauds. Will not compy to EU law when you return anything to their webshop and they won't refund your money or reply to your emails.”
“I honestly wouldn’t even leave 1 star, I wish I could just leave 0. This is supposed to be a trusted brand in the streetwear industry but I will never shop here again. First I ordered a sweatshirt and a lip balm on Black Friday and they cancelled my order without saying anything at first. I got my refund before I even got an email from them saying it had been cancelled so the only reason I knew it was cancelled was because a refund randomly appeared in my account. They claimed to have cancelled my order because the lip balm was “expired” so why couldn’t you still send me my hoodie aka the reason I ordered it in the first place? Granted this was Black Friday so my order was 25% off. So they place my hoodie back on their website and it is the only place I can find it so I ordered it again for $20 more because of the no Black Friday anymore. I ordered on the 1st and have yet to get a shipping confirmation and today is the 13th. They will not respond, their phone number doesn’t work, and they say on their website to order by the 14th for Christmas delivery but that seems highly unlikely considering I haven’t gotten my order from the FIRST.”
“Don't bother buying anything from Sneakersnstuff.
Not only did my order take weeks to arrive but any response from their customer service will take just as long. This company is honestly useless and amazingly unhelpful.
Save yourself the stress and buy your trainers elsewhere”
“Not received my order I placed 6 weeks ago or any correspondence in respect to the order! I think this is a scam and their site should be taken down!! I wouldn't when give it 1 star but no option to not”
“They didn't inform me of import duties and taxes, leading to me paying $93 CAD at customs. These fees were not mentioned anywhere on their website and they didn't email to inform me of them, meaning I had to pay an extra 10$ of fees to FedEx. Don't buy from here if you're not in the States.”
“Mickelson treats customers like criminals. Mug with a chip on his shoulder
Or maybe just " small you know what" syndrome.
Bunch of common with main company motto.
Ignore or scare customers and they'll go away.”
“Scum. Michael is a true piece of garbage. Somehow an order got placed literally as I was sleeping 3am est, so when I woke up 5am, I saw this and immediately emailed and filed a ticket via the website, and ALSO called the number on the website. No answer to anything. I file a second ticket the following day, still nothing. Then surprise surprise I get an update saying the order has shipped, then I get an email saying sorry can’t cancel but I can PAY to return the shoe. Michael didn’t address the ghost order, didn’t offer a solution, was rude, and will ensure me or my family never spends a penny with this garbage company who doesn’t value business at all. I will be filing a chargeback against this company since Michael utterly refused to help at any point in the process and this order WAS NOT PLCAED BY ME.”
“Arrived in about 5 bussiness days, i was worried about my order because of the bad reviews, but everything arrived as specified, box and shoes in perfect condition and right size, all around a positive experience (:”
“Delivery company they used lost my shoes and contact at first but now being ignored from SnS multiple emails all social media contacts and nothing .
I guess they would like to go the long route of me going through my bank to claim back .”
