“I ordered from sneakersnstuff and after 12 days my package arrived, the shoes were the wrong size, I sent them back to be exchanged and it took a week for them return to the warehouse. It has now been 12 days since they arrived at the warehouse and I have received no notifications whatsoever. I have not gotten a refund or notice that the right size shoes are being sent to me. The shipping cost me $20 and it still has taken this long which is ridiculous. I emailed the company about my issued and 2 days later got what appeared to be an automated response about how to return an item. I am very unsatisfied with this company and feel that I might never get my money back or the shoes that I ordered. Not a timely or worth the cheaper prices.”
“On the website of Sneakersnstuff.com (SNS) I saw an offer of 25% discount if you ordered two sale items. After placing multiple items in the shopping cart, the calculation idd showed a 25% discount. Unfortunately, during checkout, I did not pay close attention to the amount that was debited from my account. Upon receiving the confirmation email, it turned out that I had not received the 25%.
Report this directly to SNS. After three days I received the answer that they do not make refunds and do not settle discounts afterwards, but that I could cancel the order. I requested this by email, when there was no response, so the order was finally delivered. Then I filed a complaint about the hallways, but SNS does not approach me in any way. SNS has lost me as a customer and I will not recommend them to others.”
“I will never buy from sneakersnstuff again. I ordered two pairs of shoes, one did not suit me and I requested to change the number. I had to send the return at my expense (30 euros) I waited a month and I did not receive any exchange since, obviously, after all the time I waited the larger number was sold out. shameful to pay the return costs to be paid by the buyer if then you can not even make the change. slow service, non-existent customer support as they never answer the phone.
On a purchase of 250 euros to charge shipping costs is absurd. never again, thanks.”
“Terrible service - worst ever. They took my order, and took my money. I never got the sneakers. It took 15 mails and five weeks to get my money back - it was a nightmare. I would be crazy to buy from these people. You have been warned.”
“I ordered from this site shoes, which came all dirty and after that I caught from her lichen.This store breaks laws and spits on its customers.They refused to give me back my money, but I will not give up and I will get justice.”
“This company is a complete rip off...they ship to you from New York but have you return any sneakers to Sweden...yeah I said Sweden. They say they offer refunds but it costs you half the cost of the sneakers to ship them... avoid this company like the plaque... they will make it impossibly expensive to return and their retail prices are way over what the actual suggested retail price...their raffles are fixed and offer the same people the new release shoes... just best to avoid!!!”
“I bought sneackers from them in 24 November 2018 but I ordered wrong size... So must return it. Today is January 24 they never returned my money in 3 month.So now I sent my complaint to state atherny office let them catch those theifs... They got they sneackers back and keept my 100$ which mean They Stealing! Simple as that... Never came across such a disturbing company before. DON'T BUY. DONT BUY NOTHING. DONT BUY NOTHING FROM THEM!!!!!! THEY ARE SCUMMING PEOPLE!”
“Please Please DO NOT buy from this store. They are extremely unprofessional!
I bought an item and was sent the incorrect size, I was well aware of the size I required but they made a mistake and sent the incorrect size. It has been over a month and no refund!!! When I first received the item and advised them of the mistake it took over a week for a response then another week to forward me the UPS details for the return.
UPS have confirmed the item has been received over a week ago and they are yet to respond to a single email. Not only do they have the item to resell in their store but they have also taken my money and ignored any attempt to respond or refund. I have even made internationals called to their Sweden Office and still nothing.
I am so disappointed and upset, they have essentially stolen my money.
You would expect this from a dodgy Ebay seller but not a International store and Online business. Please read other reviews, they have a terrible reputation. BEWARE!”
“Quality product although the delivery time period is ridiculous in this day age. So slow and it was UPS they use ? They are in Sweden I would get something from the US faster !!”
