“I am delighted by the customer service and help I received negotiating the website. The fruit I ordered was a gift but my decision to use Snowgoose was based on the praise for quality of the produce. I think it would be so easy to add ageing goods but I was impressed by the high regard and integrity of the company to maintain their good name. Thank you Snowgoose.”
“Fantastic gift for a friend in hospital. I found that there was a look delivery time whoever I forgot I had ordered during Valentines Day period.
Beautiful presentation as usual.”
“Have been the recipient of 3 Snowgoose hampers all were very good and just sent one for my sisters birthday and she was amazed at the quality and quantity in the hamper”
“I ordered the regular size box containing mangoes, lychees and cherries. The fruit is fresh and absolutely delicious and the box is lovely. The purchase was also delivered very quickly and the delivery person was very friendly.
However, the quantity of cherries and lychees were quite disappointing for the price paid - I definitely expected more than two handfuls of each. It would be helpful if the website explains the quantity or weight of fruit supplied.”
“The cherries are of very high quality, with every fruit in perfect condition. They are a pleasure to eat. The wooden box in which they came made the presentation special.
The only downside was the number of cherries. Based on the promotional photos, we were expecting a box which was pretty much full. Rather, there was a lot of shaved wood, and enough cherries to fill about half the box. You may want to rethink your promotional photos so that they better reflect the volume of the contents.”
“The box arrived on time and in good condition.
The fruits were beautiful and the receiver loved it.
I was however a little dissappointed in the amount of frut in the box as it was a large size.
Compared to one I received a year ago, this was a little short on for the money. But I still love your product.
R Davies”
“The ordering experience was good but I never received notification of delivery. I can't answer most of the questions below because the delivery was a sympathy basket, and I didn't want to ask the bereaved recipient what time it arrived and whether there were any difficulties. I trust the recipient would have mentioned it if there had been challenges.”
“There was some confusion about what I ordered. I had the impression that I ordered something else. It’s true that you delivered what I ordered. Confusing probably because of the same price. Suggest that you make it more clear like a picture what you order before submitting and a picture in the email. Anyhow I take the blame on me. Happy with your service and will use you again. Thanks.”
“The person I sent the box to absolutely loved it. Quality is top notch! Only thing I would say is the inability to add items to a box and have some flexibility. But apart from that, really happy.”
“It would have been a 5* but there was an out of stock situation with one of the main features and I was disappointed that nobody called me to discuss a replacement item with or option to cancel 😞 my hamper cost $200 and it was still lovely but I would have hoped for better customer service.”
“Next day delivery request achieved, well presented, without damage.
Greater level of detail in what’s included in distinguishing ‘regular’ and ‘large’ sized orders would be appreciated.
No ongoing tracking number or details regarding method of delivery disclosed to gift sender. Even upon request.
Thank your for your service.”
“Great product, looked just as advertised .
Very easy to navigate website and delivered as promised on the day. All I would say is that I was surprised to pay for postage given how much I spent”
