Hi Andrew, we are sorry that your gift hamper is yet to be delivered. As discussed, we have organised a replacement to be sent to the recipient. We value your business and appreciate your feedback and will follow up with our delivery partners to see how we can improve this process moving forward.
“Delivery took 6 days so you can imagine the state of the fruit when it arrived. And I had to order 5 days in advance so in total was 11 days. (They said my area was classed as regional - Banora Point)
It looked like it would have been nice if it was fresh and Snowgoose have been very responsive and given me a full refund.
I truly hope they can sort out their delivery issues as fruit is so much better than flowers.”
Hi Christine,
Our Customer Care team have emailed you directly and provided you with proof of delivery details. If you have any further queries please don't hesitate to contact us directly.
Kind Regards
Snowgoose
“No idea if my gift was even sent. No confirmation, no photo, nothing.
I don’t want to call the recipient and say hey did you get the gift?
Not good. I spent 200$ and if they’d sent nothing I’d be none the wiser.”
Thanks Susan for your feedback. It's regrettable that you did not receive the tracking email which would have been sent to the email used when ordering this hamper- it may have ended up in a junk folder. Our customer care team have been in touch and provided you with a delivery time and proof of delivery. Please contact us if there is anything else we can help you with. Snowgoose
“Ordered a Fruit Hamper for my Dad to be delivered Friday. Was left at Greenacre depot all over the weekend. I will not ever order from this company again and will be requesting a full refund.
Fruit is a perishable item and I was assured it would be delivered on the Friday before Father's Day.
Would never recommend to anyone.”
Hello Donna and thanks for your feedback. We are sorry to hear you were disappointed with the delivery service. Our friendly Customer Care team will be in contact to discuss further.
Thanks for your support - Team Snowgoose.
“I sent a fruit hamper a week ago & had to ring up to make sure it was delivered. I was told yes a photo was taken. I still hadn’t heard from the person I sent it to (unusual) in over a week so I emailed him. He had no idea who had sent it & had had to ask 4 people to see if they sent it. MY MESSAGE obviously was NOT attached. Dreadful service. Would like a discount”
Hello Penny and thanks for your feedback.
We are sorry to hear that you are disappointed with the delivery service. We pride ourselves on offering exceptional quality gift hampers and customer service. One of our friendly customer care team members will be in contact with you shortly.
Thank you for your support - Team Snowgoose
“My parents perishable fresh food hamper is currently sitting in the closed Coolangatta Post Office.
My 80 year old parents now have to walk down the hill in the morning and drag their now "not so fresh" box of possibly squashed fruit up the hill.
If you have ever visited the Point Danger lookout and know Snapper Rocks you would know it's quite a climb up the hill.
I don't imagine a taxi or uber driver being terribly impressed with a one way fare - driving my parents back up the hill??
The previous x3 deliveries, over the last x4 years, to this same address went according to plan - there is a 24 hour reception.
Order number: 112498
Consignment number 4CXZ01569051
I haven't heard back from snowgoose after I initially contacted them via email 17 hours ago.”
Hello Mark and thanks for your message. We are sorry to hear that you have been left disappointed with this latest Snowgoose delivery. Our friendly customer care team is currently looking into this and will be in contact with you soon.
Thanks for your support -team Snowgoose
“I ordered two Fruit Boxes as follows on 21st of July 2022 ( Last Thursday). These two fruit boxes should be delivered on 25th of July 2022 ( Monday), but no delivery at all. I called your service number 1800 803 570 at 12: 44 this afternoon and a gentleman promised to call me back and give me an update. Unfortunately, nobody called me back today, my clients still did not receive these fruit boxes.
It wasn't as good as I thought it would be. Please give me a refund. Thank you very much.”
Hi Tim and thanks for your feedback. We are very sorry to hear that you have been disappointed with your Snowgoose order. We pride ourselves on delivering exceptional, quality fruit hampers with professional customer service. Someone from the team will be in contact to investigate this matter further.
We appreciate your support - Team Snowgoose
“Unfortunately my fruit basket was returned to a Post Office. Since I ordered it as a gift, and I live in another State- I am still not sure whether it has been collected. I understand the idea of not leaving it at the residence but surely there is a way I can be contacted to know whether it has been collected.”
Hello Kylie and thanks for your feedback. We are currently working on implementing tracking notifications for our Snowgoose Gift Hampers and hope to have this up and running soon. We value your support- Team Snowgoose
“I am very disappointed with the hamper that I arranged for a friend. It's not what was shown on the picture on the website and it did not look a lot of effort was put into the packing of the hamper. Very disappointed and definitely not $251 worth. Will not use your company again.”
Hello Cinzia. Thank you for your feedback. We are very sorry to hear that you were disappointed with the hamper you ordered for your friend. We pride ourselves on the 30-year history of delivering the finest quality, fresh fruit hampers. Our friendly customer care team will be in contact with you to investigate this matter further.
We appreciate your support. Team Snowgoose.
Hello Diana and thanks for your feedback. We are sorry to hear that the delivery of the hamper hasn't met your expectations. We pride ourselves on the 30-year history of delivering our premium hampers securely and on time. Our friendly customer care team will be in contact with you to investigate this matter further. We value your support - Team Snowgoose
Hello Vicki and thanks for your message.
We are sorry to hear that you had a negative delivery experience with the gift hamper. We pride ourselves on the 30-year history of delivering our premium hampers securely and on time. Our friendly customer care team will be in contact with you to investigate this matter further. We value your support - Team Snowgoose
“I’m very disappointed with Snowgoose and will not order from snowgoose anymore or recommend anyone to do so. You have impressive website but no service at all. On 3rd of April I ordered a get-well hamper for a friend who was down with Covid, by 8th of April, she still had not received the gift and there was not response at all after I sent an email to check on the status. Till today, the gift has not been delivered….utterly disappointed 😔”
Hello Ruth and thanks for your feedback. We are sorry to hear that you had a negative delivery experience with the gift hamper. We pride ourselves on the 30-year history of delivering our premium hampers securely and on time. Our friendly customer care team will be in contact with you to investigate this matter further. We value your support- Team Snowgoose
“Dear Team,
I recently ordered a box for my aunt who's son has just gone from active treatment to palliative treatment for cancer. I ordered a box for last tuesday. On the order there was the comment:
While we will do our best to deliver your gift on your nominated date, please be aware that our courier partners including Star Track are experiencing challenges due to COVID19 and may not be able to deliver your gift on your requested day.
We appreciate your understanding.
So when I didn't hear from her on tuesday or the next few days I did not follow it up with her. I did email snow goose on Thursday so see if it had been delivered on thursday but nil reply. When I called Friday they said yes it had been delivered and left on her front porch on Tuesday. (she does use the back entrance when raining)I could not get in touch with my aunt as she had gone to a weeding up the coast for the weekend. On returning home last night they found the box. What a waste of lovely fruit, still ok but not anywhere near as good as it would have been on Tuesday!
Could I recommend that if day of delivery is not assured the could be confirmation and type of delivery advised to the buyer ( i.e. left in a safe place) so then they could follow it up promptly? I only email as I am so disappointed to have provided a rather lack lustre gift to my aunts family! And wasted lovely fruit!
I then had contact from snow goose. who told me this was no fault of theirs. I have unsubscribed and I will not use them again.”
We are sorry that you have had a negative experience. A member from our Customer Facing Team will be in contact with you to investigate this further - Thanks for your support, The Snowgoose Team.
“The fruit unfortunately was not fresh. We did not receive the salami or strawberries how experience was unfortunately poor. Orange was not fresh neither was the dragon fruit what a disapointment for such an expensive hamper.”
“Appalling experience due to courier delays delivering a box of rotten fruit. I understand COVID providing challenges and serviceability issues and expect delays but would expect to be informed of delays and at the very least despite delays would expect a box of fresh produce to be delivered. Will think before ordering again.”
