“I paid for a large fruit and savoury hamper. I paid premium dollars. Unfortunately this is a case of expectation (based on web site pictures) and reality. The hamper was not "brimming" or "tightly packed" as it appears on the website. There are gaps in the box which make it look sloppy and a little cheap quite frankly. I can see the number of fruit on the website photo is the same number of fruit that was actually delivered, but in the web site photo, spaces have been filled up with strawberries or other small fruit to make it look enticing. Honestly, I don't expect to pay the $$s I paid to end up with a second class looking gift. All it would have taken was some filler fruit - or what the hec, even filler tissue paper would have done the trick. Will not be using you again. Please have quality control run an eye over these boxes before they go out.”
We take a lot of pride in ensuring our hampers are delivered as close as possible to the images online. Our customer care team will contact you shortly to discuss your concern. Thanks for your feedback.
“Very disappointed that despite specifying delivery date of Monday as this gift basket was to new parents who were still in hospital the delivery didn’t occur until Tuesday after they had gone home. I got no notification that there was going to be a delay - if so I would have redirected the order.”
Hello Tina and thanks for your message. We are sorry to hear that you are disappointed with the delivery of your gift hamper. We have looked further into this and it seems the hamper was delivered on your requested date, at the address nominated on your order. We do hope your recipients enjoyed their hamper on this very special celebration.
Thanks for your support - Team Snowgoose
Hello Fleur and thanks for your note. We are reviewing this urgently to investigate further on the error. Someone from our team will be in contact with you to discuss.
We are appreciate your support - Team Snowgoose
“Poor comms, never even received a email to tell me i'd placed an order... zero communication until delivered.
Pretty poor when you spend $200 and get no acknowledgement”
Hi Sean and thanks for your message. Order Confirmations are always sent out when the order is first placed. It is possible the email may have gone to the Junk folder. Our friendly customer care team will be in contact with you to investigate further.
Thanks for your support - Team Snowgoose
“To whom it may concern, I purchases a fruit box as a gift and was disappointed to hear the fruit was not A quality. Apples flowery, pear rock hard and not juicy, passionfruit bitter.
I'm disappointed as I have received and given many boxes in the past and they have been of an excellent quality of fruit etc.”
Hello Michelle and thank you for your feedback. We are truly sorry that you were disappointed with the quality of the most recent Snowgoose hamper you gifted. We pride ourselves on delivering only the best quality fruit and artisan produce. Our customer care team will investigate this matter further and will be in contact.
We value your support - Team Snowgoose
“I was disappointed with the price of the box as to what was received grapes, cheese and wine go hand in had but no grapes? Didn’t look anything like the picture”
“I cannot complain nor can I compliment as I sent this gift to a regional hospital to thank staff for looking after my elderly disabled brother, I did not receive any kind of delivery notice from snowgoose and I did not receive a photo of the item being delivered I have no idea if my gift was received by the dedicated nursing staff who are completing double and triple shifts it would be good customer service to send an email to the person sending the gift to know exactly what was sent as it leaves me wandering if a gift hamper was even sent and my money has just gone into a companies bank account”
Hello Leslie and thank you for your feedback. We are currently working on implementing tracking notifications for our Snowgoose Gift Hampers and hope to have this up and running soon. We value your support- Team Snowgoose
“StarTrack did not deliver the box of fruit to the door instead leaving a card for pick up at the p.o the next day. This is not acceptable especially for perishable items. It is their common practise from my experience.
Please pass on my thanks to your employee I spoke to this morning, 26 July, explaining my daughter has Covid so she had to be home when star track delivered the card without ringing the bell. She managed to get The box delivered this afternoon. She has helped considerably to renew my faith in your company.
My daughter is delighted and relieved she did not have to make arrangements for the pick up.
I think you would be wise to use a courier service as aside from wine your merchandise is perishable. They are obliged to try contact recipient whereas StarTrack appear not to understand that obligation. I suspect their delivery personnel are on tight time schedules which allow no time to actually fulfill the contract.”
Hello Win and thanks for your feedback.
We pride ourselves on our exceptional customer service and we are delighted to know that our team we able to help bring a smile to your daughter. Our courier partners use their own discretion to determine if the hamper is deemed safe enough to leave at the door. We are however following up with them to investigate further.
Thank you for your support. Team Snowgoose
“I am disappointed that my fruit box i ordered to be delivered to to my son, Jason Howard in Royal Prince Alfred Hospital on the 15th had an unsatisfactory amount of ripe or even appropriate items. I was asking to emphasise grapes for a man who has been battling to keep breathing and 14 grapes arrived with 1 cvery green banana, one unripe avocado, not sure if the custard apple was ripe and was that a mango? I wished there was a company that could make up a box according to needs. At last Jason is close to leaving hospital and he has eaten a kiwi fruit that is ripe at last.”
Hello Anna and thanks for your feedback. We are truly sorry to hear that you were not satisfied with the gift hamper for your son. We pride ourselves on the 30-year history of delivering the finest quality, fresh fruit hampers. Our friendly customer care team will be in contact with you to investigate this matter further.
We appreciate your support. Team Snowgoose.
“I am really disappointed to say that our Easter Gift, of "fresh fruit" and chocolate still hasn't arrived 5 days after it's due delivery date. Easter has come and gone and it was ordered two weeks before Easter to ensure timely delivery. What a waste of $240. You can't tell me that it will be "fresh" when it arrives. Very disappointed 😔
Follow up - Company kindly offered to send a second hamper that never turned up, on a further call offered a refund, that hasn't been processed.
Poor experience all around.
It's been weeks since Easter.”
Hello and thank you for your feedback. We are sorry to hear that you had a negative delivery experience with the gift hamper. We pride ourselves on the 30-year history of delivering our premium hampers securely and on time. Our friendly customer care team will be in contact with you to investigate this matter further. We value your support - Team Snowgoose
“Not delivered on the date it was stated. Was for someone sick so I was very disappointed. Have used Snowgoose before and have been very pleased with both quality and service. Not anymore really.”
Hello Maureen and thanks for your feedback. We are sorry to hear that you had a negative delivery experience with the gift hamper. We pride ourselves on the 30-year history of delivering our premium hampers securely and on time. Our friendly customer care team will be in contact with you to investigate this matter further. We value your support- Team Snowgoose
Hi Bill, thanks for your feedback. We are sorry to hear that you had a negative experience with your delivery. We pride ourselves on the 30 year history of delivering only the finest quality, fresh fruit hampers. Our friendly customer care team will be in contact with you to investigate this matter further. We appreciate your support. Team Snowgoose.
“I ordered the large size fruit box and I expected to get everything that was in the photo that you use to sell that product. Missing fruit and fruit that may look good on the outside, apparently were too ripe and on the way out. certainly not edible. This gift was for my 85 yo mother who loves fruit in her diet and was very disappointed in the quality of the fruit.”
Thanks for your feedback. We are sorry to hear that you had a negative experience with your delivery. We pride ourselves on the 30 year history of delivering only the finest quality, fresh fruit hampers. Our friendly customer care team will be in contact with you to investigate this matter further. We appreciate your support. Team Snowgoose.
“The cherries were past their best use by date. For the exorbitant amount charged - very dissatisfied. You are never told the weight of cherries you are buying. Deception there as well. Won't recommend.”
“I ordered the large mixed fruit Keith Tullock The Kester Shiraz and Belgian Chocolates valued $239.00 for my daughter and her partner in Victoria for Christmas. I was disappointed to see that the amount of fruit did not match the photo on the website. It was less and not value for the money I spent. Also the order did not come in the "iconic signature wooden box" as stated on the website”
“The actual hampers were good, but the customer service was not, we did a bulk order, and some orders had the wrong cards in them, and some had the wrong hamper delivered, very embarrassing for our business.
I was told by 3 customer services reps, not to order cherries as all the rain we had ruined them, and if I order different hampers I will get a discount, due to me wanting to order cherries, this did not happen, when the order was made I was told I could have ordered the cherries, information was not consistent. There was one girl who was helpful in the end and apologetic, but the damage was already done.”
