“I ordered a Christmas gift on 16 December, as a surprise to be delivered on 23 December. When I asked the recipient on Christmas Day about the gift I was told it had not been received. I have phoned and emailed the contact centre but have no resolution as it is closed until 10 Jan. I’m very disappointed.”
“I will never order a hamper with snow goose again. There was no tracking system and I have still no idea whether the hamper I purchased was received by the person I bought it for. When I tried to track it down, a lovely lady in the office did help me and did refund my money, to the company’s credit. However no one really seemed to care and everybody was off on Christmas drinks by the time I called on the 23rd and the 24th to track down my hamper. The hamper had been due to arrive on the 20th. An unfortunate experience.”
“Arrived two days late (and therefore missed my event) with no prior communication or tracking details provided until close to actual delivery. Cherries good quality but less than expected. Cardboard not wooden box.”
“Three different boxes purchsed. Disappointing. Cherries did not have as good a flavour as other brands this year. Stone fruit and mangoes exceptionally green - still waiting to eat the mangoes. Apricots still hard and inedible 1 week after delivery.
Lychees were great. Will not be ordering again.”
“I have ordered multiple times from snowgoose. On previous orders I didn't mind paying more because the quality was excellent. This time however, we threw away more than half of the cherries two days after delivery because they had gone moldy. I have also sent a message to snowgoose a few days ago but received no reply. Not reasonable when paying such a premium price.”
“For the first time in years I have had to check the cherries I received before putting them out for family and friends to enjoy.
I am not sure if there was a poor harvest or the quality control has changed but this year the quality and reliability of the fruit is not the same.”
“I have purchased many times snowgoose items for myself seems friends, I don't see any loyalty program(waiver delivery fee or Express shipping or a bonus offer) during these difficult times. I'm happy to discuss this matter further if necessary.”
“I live overseas and wanted to gift my mum the Sweet Temptations hamper for Mother's Day. Online, the hamper looked just perfect, something that would make an impact and really show her a lot of thought went into the selection. Unfortunately, what mum received wasn't what was pictured. She received only a few fruits with an avocado and a packet of cookies thrown into the box! Mum was thankful to receive a "anything" but as a customer, I was very disappointed with the product and overall sloppy presentation considering I paid $175.00 (incl. VIP shipping).”
“I had been a loyal happy customer for many years but was extremely disappointed with my last order. The order was misfiled and therefore not delivered and would not have been if I didn’t email to ask why. I was told I would be called and offered compensation. I do not think the delivered basket was as good as the pictured sample on the website and apart from a sincere apology no compensation either was offered. As this was a gift for my new granddaughter I was upset at its Long delay. I am not one to expect any recompense but it should not be offered if it’s going to be ignored. Edit: Thank you to Jo and the team for the prompt and professional way you handled my delivery concerns. My faith is restored and I will continue to use this service in the future for gifting beautiful hampers.”
“Really disappointed that you don't have an automatic system like most people have that you can monitor whether your delivery is being processed and most importantly been delivered. I placed the order and then heard nothing and it wasn't until I placed the order that a notification came up in the receipt that there could be delays. This should have been mentioned upfront. It's always comforting to know that the parcel has been delivered especially given it's perishable goods and a lot of money. Thanks”
