“Took out a two year fixed rate to October 2023 then unexpectedly got the opportunity to move. Tried to phone several times for advice about moving my tariff and unable to get through. They are only open during the working day when I am at work. My father had moved his EDF fixed rate tariff when he moved in September 2021 so expected to be able to do the same. Completed their move form and asked to transfer energy tariff. Had no useful correspondence from them. They have helped themselves to £60 exit fees from my credit and added more units onto the meter readings I gave them. I made a complaint and instead of responding to it they are chasing me for an overinflated bill and threatening me with additional charges.
In some ways I am glad to not be dealing with them anymore as they are completely useless and have no customer service.
I would not recommend So Energy!”
“Very Happy With the Service. Changed from Eon to So Energy last year. Free £40 Credit just by copying and paste the link into your browser https://so.energy/r/SKMKHOHIH”
“I am very unhappy with the service and hidden charges. I joined So energy in 2018, but I paid too much every month for electricity bills. Even we are two people living however, I paid more than £120 each month. I complaint but customer service didn't help. I don't recommend you So Energy. Highly disappointed.”
“Cheapest tariff, £40 Cashback, good customer service & 100% renewable energy sources
I have been with So Energy now for 9 months having found them on Money Supermarket. They offered the cheapest tariff by far. I saved about £500.
Another incentive is that you will get £40 cashback if you use this link to switch - just remove the spaces before ‘so’ and ‘energy’
https://www. so. energy/r/SIJPMKQHH
All their energy comes from renewable energy sources and customers get to vote for their desired source - wind, solar, hydro, biomass or tidal. Pretty cool!
The online account management is really good too and I can manage most tasks without ever having to contact customer service. When I have had to contact customer service I have been able to speak to a real human without any effort - which is great in these days of automated systems.”
