soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good servive”

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Posted 6 years ago

“I have been left a very unhappy customer with an incomplete bathroom- wouldn’t recommend soak nor use them again”

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Posted 6 years ago

“Very professional and good quality product”

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Posted 6 years ago

“Initially everything arruved on time and seemed fine, however when we installed the sink we spotted that there was a tiny hairline crack and water came through the main body of the sink. Your customer service team were fantastic, they watched the video and photo I sent and organise a replacement really quickly. Very impressed by the service.”

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Posted 6 years ago

“Very nice and very helpful”

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Posted 6 years ago

“I received a large order. Two of the large items were broken but were replaced with no issues. However, this slowed down my work as I had to wait two weeks for the first order and one more for the replacements. I then opened the shower head only to find it was both damaged and very poor quality. When I called in member of the sales team answered and was most unhelpful telling me that ‘obviously the after sales team closes at 5.30.’ When I asked for a call back from this team I was informed by him that he would raise a case, but could not ‘force them to phone (me) back, as they were very busy’. Nothing happened; no call. I tried again and spoke with another team member who was again rude and unhelpful. He talked over me, telling me that he could not help as it was past the 14 days - despite the fact that I had not opened the product until then as my tradespeople has to be delayed due to the earlier issues. I asked to speak to a manager. I waited 10 minutes on the call only to have him return to say his manager agreed to a refund. I did mention that I had actually asked to speak with the manager. However, keen to move on I accepted the refund. As discussed, i sent a picture and received an email telling me a replacement would be sent. This, despite the fact that his earlier email had agreed a refund. I would like you to look into this and come back to me please. I have no desire to receive a new shower when the one I received was not good quality.”

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Posted 6 years ago

“Very good 👍🏻”

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Posted 6 years ago

“Sink was broken and unit damaged. Had loads of emails from courier saying delivering again but nothing came had to rink disk and ring DX. Hopefully replacements coming on Tuesday and I hope they will be ok”

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Posted 6 years ago

“Appalling after sales service. Having to wait 18 working days for a refund despite several emails and phone calls. I will never use your company again and would not recommend to anyone else. You need to step up on after sales customer experience. Do things when you say your going to do it.”

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Posted 6 years ago

“Would recommend”

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Posted 6 years ago

“Very pleased with price, quality & delivery”

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Posted 6 years ago

“Customer service was extremely helpful and friendly. Two delivery people arrived to deliver the goods, the driver was a little on the grumpy side but the young guy with him was so very polite, helpful and friendly. Extremely willing to do all that was needed to get the delivery off the truck and neatly stacked with in my property, taking care not to knock new door frames etc!”

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Posted 6 years ago

“The radiator was just what I needed snd delivered on time.”

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Posted 6 years ago

“Very good quality items on offer, the only thing putting me off from ordering again is the very high delivery charges”

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Posted 6 years ago

“Easy to order and delivered on time.”

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Posted 6 years ago

“When unpacked goods were damaged. Very helpful lady on the phone we exchanged photos & mails and I was told to expect a response within 48 hours. 5 days later still waiting, mails not answered, phone hold music goes on for infinity. Mailed again today, got a read receipt but still no answer. Beginning to wonder if I should go to trading standards as it is like communicating with a black hole”

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Posted 6 years ago

“Soak.com certainly did not make me happy.”

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Posted 6 years ago

“Thoroughly professional, quick delivery and were very accommodating after we had a problem (not with Soak). Highly recommended”

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Posted 6 years ago

“A problem was followed up and dealt with excellently”

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Posted 6 years ago

“Received order for bathroom and cloakroom furniture on time as stated we have not put item s in bathroom yet but all seems okay so far.Previous items of good quality.”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews